Keith Osier | Page 20

Brought my car in to fix the mirror and they broke it I brought my car in for service because my 6 month old car mirror fell right off the windshield. My boyfriend and I both dropped it off in the morning I brought my car in for service because my 6 month old car mirror fell right off the windshield. My boyfriend and I both dropped it off in the morning told them the metal piece that sticks to the windshield was find we had glued it back on. I had work so my boyfriend went to pick it up they told him on the phone it wasn't done but they had to submit some things to ford to see if it would be covered. When he arrived there was a hole bigger than a quarter where the mirror was. Instead of fixing my car they put a giant hole in the windshield. I don't know why they decided to pry it off the windshield when it was perfectly fine up there at least without asking first. The dashboard was covered in glass shards which they could have had the decency to clean up. I would expect when something like this happens and explanation and a apology. Instead they tried to tell my mother and boyfriend who picked it up that it was dropped off like that. When they called me telling me this i was stunned. They talked to the manager and somehow they ended up in an argument because well obviously they wanted it fixed. My boyfriend trying to go to the car to get away from this and the manager followed him. The manager keith called him and imbecile and xxxxx. Then my mother had to separate my boyfriend from the manager because she said they both looked like they were going to fight. The manager said he was going to call the cops on him for making a scene when there in the parking lot. Yet there was no customers around. What a mess and so we waited to days to see if our waranty would cover Cortese Fords mistake. And of course they didn't because why would they they could have used some other agent to get the piece off the glass if they really needed to but really all we needed was a new mirror. When I talked to the manager later he was very rude on the phone and he kept asking me who I was and was more concerned with telling me that my boyfriend was being rude in the parking lot and causing a scene then telling me what had gone on with our car. What kind of customer service is that just because your a dealership do your think you can treat people however your want. We finally talked to Samantha Cortese who acted like she was going to try to help us but she didn't. She offered us free gas and car wash. And to try to fix our existing mirror but not give us a new one even though they destroyed our windshield. Now the car insurance rates will likely increase because of this... I will never be bringing my car there again. They wanted to work on my car the day i got my windshield fixed and I refused as it was in the same state it was when i brought it to them there was just a piece loose on the mirror. and I was not about to have them destroy my windshield for a second time. I hope these service people really get their act together because this is no way to run a business treating people like that. More

by samiam1212 Verified Customer Verified Customer

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Great service as usual When I purchased a used 2019 Mustang convertible from Cortese Lincoln there were a few issues with the vehicle that needed attention. With Ron Christi When I purchased a used 2019 Mustang convertible from Cortese Lincoln there were a few issues with the vehicle that needed attention. With Ron Christiano's intervention Darren VanOrden became involved and got the issues resolved quickly. I've purchased over 20 vehicles from Cortese Ford through Donna Spoffard and rate this Ford Dealer as the best -management, sales and service. More

by l225371 Verified Customer Verified Customer

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dollup I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I brought my vehicle in for a full doll up and was pleased with the check in. When I picked up the vehicle unfortunately there had a rust bubble which I guess was buffed out. As it was the rear hatch of red ford escape I immediately notice the half dollar circle. I went back into service and staff member immediately came out and brought the car back to have area painted. For that reason, I give 4 stars below for quality of work. Otherwise it would have been a 5 star review. More

by christina_cheyne Verified Customer Verified Customer

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High price for repair Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know th Went in to have 2 wiring harnesses replaced. Salt corroded the ends of the harnesses after the tail gate was removed for the winter. I did now know there were covers for the ends in the glove box. The bill for 4 hours labor and parts came to over $1000.00. Even with the dealership giving me a discount of 25% (which I am VERY grateful for) the final bill was over $900.00. Wish I knew the covers were there! Ford recognized the potential problem and provided the covers so not their fault. Dealership fixed ALMOST everything that was brought to their attention(factory strobe lights on hood and cab malfunctioning) so they get a 9 out of 10. Haven't seen the $1000.00 rebate check from Ford for putting the snow plow on either. More

by retsof176 Verified Customer Verified Customer

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Satisfied as always!! The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate al The service was prompt and efficient... this service center does not miss an opportunity to wow me with their service experience appreciate all your help and keep up the good work More

by Rajpatwa Verified Customer Verified Customer

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Service Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for Keith and Darren always take care of me...can't say enough good things about them!Patrick has also been helpful, and I have been dealing with them for 12 years now. More

by markg50 Verified Customer Verified Customer

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Fast and easy The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor The tech was super helpful and very polite. Everything was very smooth and easy. Scheduling was very easy, they got me right in to fix my wheel sensor that apparently broke off in my wheel. More

by wheelerenterprises00 Verified Customer Verified Customer

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Always a great experience at Cortese I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the op I'm always pleased with the courtesy & attention given by the guys in the Service Center. My vehicle was ready in no time & I always appreciate the option of using the shuttle services- this is an awesome perk! Thanks for consistent respect & fantastic service! More

by Savedstephanie Verified Customer Verified Customer

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I needed routine oil change. The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work do The people in the Service Dept. are always courteous, friendly, helpful, professional and accommodating. I've never been disappointed with the work done on my vehicle....The Service has always been exceptional. More

by LEANDRAKOSMOSKI Verified Customer Verified Customer

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Great customer service, nice people Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains Great customer service and nice people. They are quick to take care of your car. And after they are done servicing your vehicle, the mechanic explains anything else that could need service soon on your vehicle. I love Ford! More

by areyesjr81 Verified Customer Verified Customer

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