Keith Partin | Page 37

Terrible service. Had a oil change appointment at 9am and didn’t get my car back till 1pm. When asked what’s taking so long they told me it’s been done they just forgot to get me. didn’t get my car back till 1pm. When asked what’s taking so long they told me it’s been done they just forgot to get me. More

by riodeliz Verified Customer Verified Customer

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Probably the worst experience to date. If I could pick a star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE star less than one, know I’d pick that. What’s the point in scheduling an appointment if all they do is tell you they need 24hrs JUST TO DIAGNOSE a simple problem? In addition they charge $179 for a “diagnostic fee!” If I didn’t know any better I’d think they would be scamming us. And don’t be fooled because this “diagnostic test” they perform 8: no different than the one Auto Zone does FOR FREE! I would also like to add they would call my extended warranty and if they covered it, I wouldn’t have to pay the fee. HOWEVER, that’s not until AFTER they do the “diagnostic”, so if you want to roll the dice on a “maybe it’s covered, maybe not” be my guest. Crazy how dealerships have us eating out of their hands to buy a vehicle, yet to get that same vehicle serviced... we’re treated like trash. As if WE’RE inconveniencing them with a SCHEDULED appointment no less. I’m talking about you “BOB from St. Cloud” I recommend anywhere but a dealership because they think COVID is non existent and we have all the money in the world to waste. Well Jack... I’m sorry I only had 2 goats and a chicken to trade you. More

by ajarvis94 Verified Customer Verified Customer

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Always friendly and great service..Would recommend your dealership to everyone..Robin Shea. Will be buying another car very soon from your Dealership...Thanks for being so helpful dealership to everyone..Robin Shea. Will be buying another car very soon from your Dealership...Thanks for being so helpful More

by robby0306@yahoo.com Verified Customer Verified Customer

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I have been coming to this dealership for years Have bought 3 vehicles from them and also recommended them to my Granddaughter who bought a vehicle. Very satisfied bought 3 vehicles from them and also recommended them to my Granddaughter who bought a vehicle. Very satisfied More

by black39 Verified Customer Verified Customer

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Polite, professional and informative staff seemed well trained and were ready for my appointment. They had me in and out within an hour.. The service department was also neat and clean. I would recommend trained and were ready for my appointment. They had me in and out within an hour.. The service department was also neat and clean. I would recommend More

by Ltrazster Verified Customer Verified Customer

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Avoid at all costs. Go absolutely anywhere else. I purchased my Jeep from this dealership and the experience was beyond terrible, yet I returned for the included services and each experience has been purchased my Jeep from this dealership and the experience was beyond terrible, yet I returned for the included services and each experience has been worse than the last. Somehow I am just now learning my lesson that this place is totally incompetent after two nightmarish back to back trips. On the first trip, they told me to return in an hour for pickup, but we told them we’d be back at 7 for pickup after work. They agreed, however when we arrived, my vehicle hadn’t even been seen (despite having an appointment that morning and receiving no communication from the service department). I returned the next day to pickup from the front desk at the end of the day where my keys and receipt were to be waiting for me, and they had lost my keys. We waited for half an hour while they searched for them. Finally someone located the keys and acted like nothing was wrong, and left. We asked where our Jeep was and they said “no idea”. Finally someone else had to take the keys back and get the Jeep from the second level, where we very obviously couldn’t have gotten it on our own. Employees are awful, customer support is non existent, and service is a joke. Never, ever, ever, ever come here FOR ANYTHING. More

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I was pleasantly surprised by the customer service that I received from Keith in the service department. He was very thorough with the explanation of the problem with my vehicle. I will definitely be going b received from Keith in the service department. He was very thorough with the explanation of the problem with my vehicle. I will definitely be going back. More

by don78 Verified Customer Verified Customer

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Keith Partin was professional and helpful, and I’d gladly ask for his help with future service needs. Unfortunately, the prices on some of the work my vehicle needed were not affordable. ask for his help with future service needs. Unfortunately, the prices on some of the work my vehicle needed were not affordable. More

by kevinhines Verified Customer Verified Customer

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Everyone was professional and helpful from the person who answered the call to Send me to service department to the person who made the appointment for me. My service advisor Keith was very communicative and answered the call to Send me to service department to the person who made the appointment for me. My service advisor Keith was very communicative and helpful. I will be back in the future and highly recommend. More

by j_delmoral01 Verified Customer Verified Customer

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The worst dealership to take your car for service. Do yourself a huge favor and take your car somewhere else for service you will thank me later yourself a huge favor and take your car somewhere else for service you will thank me later More

by JayD022 Verified Customer Verified Customer

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