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Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
340 Reviews
4.9

340 Reviews

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340 Reviews of Keith Shockency

October 06, 2025

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Employee Rating

Service is always wonderful Keith, Adam, ryan, and Caleb always show exceptional service the best!! More

by JOAN.LOTIS
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Eriq Gibson, Caleb Wellman, Adam Bondrowski

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Oct 06, 2025

Lima Auto Mall responded

Thank you so much for your wonderful review, Joan! We're thrilled to hear that you consistently receive exceptional service from Keith, Adam, Ryan, and Caleb at Lima Auto Mall. We appreciate your feedback and look forward to welcoming you back for your next visit! Sincerely, The Lima Auto Mall Team

October 02, 2025

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Employee Rating

They will not fix my broken vehicle that was broken when I bought it 4 months ago More

by haa1122
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Ryan Swaney, Charles McClung, Brett Dardio

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Oct 03, 2025

Lima Auto Mall responded

We understand the customer’s concern and want to make sure it is fully resolved. At this time, our technicians have not been able to duplicate the issue during inspections, and the customer also canceled their last appointment after noting the concern was not acting up when heading to the dealership. We encourage the customer to reach out and reschedule if the concern occurs again so our service team can diagnose it further. Our goal is always to ensure the vehicle is performing properly and that our customers feel confident in their ownership experience. Please call me Ryan Swaney (419)993-6054.

Oct 04, 2025

Lima Auto Mall responded

We understand your frustration and want to clarify our efforts. Each time you brought your vehicle in, our technicians thoroughly inspected and test drove it, but we were unable to duplicate the concern during your visits. Because the issue occurs randomly, it has been challenging to confirm and properly diagnose. When you cancelled your most recent appointment, we had no opportunity to recheck the vehicle. We did reach out after your review, and we are willing to continue working with you should you decide to bring the vehicle back in. Our goal remains the same—to resolve the concern once we are able to experience and identify it firsthand.

Oct 04, 2025

haa1122 responded

This is NOT true. They tried to fix it the second time I brought it in. I drove it for the 500 miles like they said and it was still acting up, just not as bad. So I still brought it back. They claimed they didn’t feel it acting up so they gave it back to me. It has since gotten worse and more frequent but it is at random times. I cancelled coming back in because there is no way to make the issue happen. I did not cancel on my way because it was not acting up. That is not true and I have proof. I am not the only person who has noticed the issue with my vehicle. Many people who have ridden with me feel the issue. But it’s unlikely I’ll get them to notice on a 5 minute test drive which is why I didn’t bother to come back. Since I wrote the review, they have reached out so we will see where it goes from here.

Oct 06, 2025

haa1122 responded

After many messages back and forth, they are willing to try to diagnose and fix the vehicle Alan MY DIME! Absolutely not! This problem occurred before I even bought the car, continued to occur, they attempted to fix once and it didn’t work and now that I’m “out of the warranty” timeframe, i have to pay for it. What will NOT be returning to this company. I will go to a place where people stand behind the product they sell.

September 27, 2025

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Chad did excellent work on your car last week ! Thanks to him and Keith for such amazing job . More

by ABONITO
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 28, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Abonito! We’re glad to hear that you had an excellent experience with Lima Auto Mall and that Chad and Keith provided you with amazing service on your car. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

September 09, 2025

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Always a great service experience at the Lima Auto Mall! Kind, courteous and efficient staff! More

by Matt Lhamon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 09, 2025

Lima Auto Mall responded

Thank you for your feedback, Matt! We're pleased to hear you had a great service experience with us at Lima Auto Mall. Our team strives to provide courteous and efficient service, and it's great to know that you appreciated it. We look forward to serving you again. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Josh Gaines, Charles McClung, Brett Dardio

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Charles McClung, Storm Rister

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

September 03, 2025

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Employee Rating

Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Mike Tanguay, Josh Gaines, Charles McClung, Caleb Wellman, Adam Bondrowski

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Sep 04, 2025

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

August 22, 2025

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Employee Rating

Excellent staff and management. Willing to help you get to positive results .Ryan Swaney is extremely helpful. More

by epseekos
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

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Aug 28, 2025

Lima Auto Mall responded

Thank you for the fantastic review! We truly appreciate your kind words about our staff and management at Lima Auto Mall. We're thrilled to hear that Ryan was able to assist you effectively. Looking forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

August 07, 2025

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Employee Rating

As always, top notch service at Lima Auto Mall. This is the reason me and my family are repeat customers. I bought my 2009, 2017, and 2024 Chevy Traverse from there. My husband has bought all of hi More

by THOOKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Charles McClung, Caleb Wellman, Adam Bondrowski

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Aug 28, 2025

Lima Auto Mall responded

Thank you for the glowing review! We're thrilled to hear that you and your family continue to choose Lima Auto Mall for your vehicle needs. Your loyalty, especially with purchases like your 2009, 2017, and 2024 Chevrolet Traverse, means the world to us. We look forward to serving you and your husband for many more years to come! Feel free to share your experience with others. Safe travels! Sincerely, The Lima Auto Mall Team

August 06, 2025

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Employee Rating

Every time I come in, I have a pleasant experience. The people that check me in are excellent and very helpful. I can’t imagine going anywhere else. More

by STEINERRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 28, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback! We’re thrilled to hear that you consistently have a pleasant experience at Lima Auto Mall. Our team is dedicated to providing excellent service, and it’s great to know they’re making a positive impact. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

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