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Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

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4.9
336 Reviews
4.9

336 Reviews

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336 Reviews of Keith Shockency

September 06, 2025

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Employee Rating

Storm Rister was our salesman, he did a great job. Josh Gaines helped get the deal done. We worked with Keith Shockency I believe was his name in service. He was very helpful. And finally Charles McCl More

by paigem2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Josh Gaines, Charles McClung, Storm Rister

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your review! We’re happy to hear that Storm, Josh, Keith, and Charles provided you with excellent service at Lima Auto Mall. Our team aims to create a pressure-free environment, and it’s great to know you experienced just that. We appreciate your feedback and look forward to assisting you again. Sincerely, The Lima Auto Mall Team

September 06, 2025

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Employee Rating

Everyone at The Lima Auto Mall has been courteous, professional and friendly and helpful to my needs. More

by kevinsch1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Josh Gaines, Charles McClung, Brett Dardio

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Sep 06, 2025

Lima Auto Mall responded

Thank you for your feedback, Kevin! We at Lima Auto Mall are glad to hear you had a positive experience with our team. Your satisfaction is our priority, and we appreciate you taking the time to share your feedback. We look forward to assisting you again soon. Sincerely, The Lima Auto Mall Team

September 03, 2025

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Employee Rating

Fantastic service every time. Everyone is always ready to help from the service department to sales. More

by fuduricj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Mike Tanguay, Josh Gaines, Charles McClung, Caleb Wellman, Adam Bondrowski

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Sep 04, 2025

Lima Auto Mall responded

Thank you for your fantastic review! We’re thrilled to hear that you consistently receive excellent service from our team at Lima Auto Mall. We appreciate your recognition of both our service and sales departments. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

August 22, 2025

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Employee Rating

Excellent staff and management. Willing to help you get to positive results .Ryan Swaney is extremely helpful. More

by epseekos
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

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Aug 28, 2025

Lima Auto Mall responded

Thank you for the fantastic review! We truly appreciate your kind words about our staff and management at Lima Auto Mall. We're thrilled to hear that Ryan was able to assist you effectively. Looking forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

August 07, 2025

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Employee Rating

As always, top notch service at Lima Auto Mall. This is the reason me and my family are repeat customers. I bought my 2009, 2017, and 2024 Chevy Traverse from there. My husband has bought all of hi More

by THOOKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Ryan Swaney, Charles McClung, Caleb Wellman, Adam Bondrowski

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Aug 28, 2025

Lima Auto Mall responded

Thank you for the glowing review! We're thrilled to hear that you and your family continue to choose Lima Auto Mall for your vehicle needs. Your loyalty, especially with purchases like your 2009, 2017, and 2024 Chevrolet Traverse, means the world to us. We look forward to serving you and your husband for many more years to come! Feel free to share your experience with others. Safe travels! Sincerely, The Lima Auto Mall Team

August 06, 2025

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Employee Rating

Every time I come in, I have a pleasant experience. The people that check me in are excellent and very helpful. I can’t imagine going anywhere else. More

by STEINERRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 28, 2025

Lima Auto Mall responded

Thank you for your wonderful feedback! We’re thrilled to hear that you consistently have a pleasant experience at Lima Auto Mall. Our team is dedicated to providing excellent service, and it’s great to know they’re making a positive impact. We look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

July 26, 2025

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Employee Rating

My service experience was excellent. Keith Shockency took care of picking my car up and getting the service done. More

by BILL@LEAHYFAMILYCARE.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Lima Auto Mall responded

Thank you for your great review! It's fantastic to know about your excellent service experience at Lima Auto Mall, and we appreciate you mentioning Keith. We're glad to hear that he was able to assist you with picking up your car and getting the service done efficiently. We look forward to seeing you again for your next service! Sincerely, The Lima Auto Mall Team

July 17, 2025

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Employee Rating

Friendly staff, good reliable service. Easy to schedule and honest technicians, nice to use coupon and GM points. More

by KLONG831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 29, 2025

Lima Auto Mall responded

Thank you for your great feedback! We at Lima Auto Mall appreciate your kind words about our friendly staff and reliable service. It’s fantastic to hear that you found scheduling easy and valued our honest technicians. We hope to see you again soon, and don’t hesitate to share your experience with others! Sincerely, The Lima Auto Mall Team

June 07, 2025

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Employee Rating

Great service, was actually a day early and the service team was able to work me in with no complaints. More

by MNMHAHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 29, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We at Lima Auto Mall are thrilled to hear that our service team was able to accommodate you on such short notice. We appreciate your kind words and look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

June 04, 2025

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Employee Rating

Reliant speedy and professional service. Qualty products always used.convemient shuttle service makes things easier for the busy people More

by JOSEPH.DENUNNOJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Taylor, Caleb Wellman, Adam Bondrowski

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Aug 29, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Joseph! We're delighted to hear that you experienced speedy and professional service at Lima Auto Mall. It's great to know that our quality products and convenient shuttle service make your visits easier. We look forward to assisting you again soon! Sincerely, The Lima Auto Mall Team

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