Keith Shockency
Keith Shockency at Lima Auto Mall

Keith Shockency

Service Manager

Lima Auto Mall

2200 North Cable Road
Lima, OH 45807

Contact Me
4.9
352 Reviews
4.9

352 Reviews

Write a Review

352 Reviews of Keith Shockency

February 25, 2026

Dealership Rating
Employee Rating

Have been a customer for 30 years and would not change dealers in this town. They are the best! More

by Kathy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 26, 2026

Lima Auto Mall responded

Thank you so much for your kind words, Kathy! We truly appreciate your loyalty and are glad to hear that you’ve had a great experience with us at Lima Auto Mall over the past 30 years. We look forward to continuing to serve you and providing the best service possible. See you next time! Sincerely, The Lima Auto Mall Team

February 17, 2026

Dealership Rating
Employee Rating

Always receive the best service at Lima Auto Mall! This is why we keep coming back with all of our vehicle needs. More

by THOOKER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 17, 2026

Lima Auto Mall responded

Thank you for your awesome review! We're glad to hear that you always receive the best service at Lima Auto Mall. Your loyalty means a lot to us, and we look forward to assisting you with all of your vehicle needs in the future. See you next time! Sincerely, The Lima Auto Mall Team

February 01, 2026

Dealership Rating
Employee Rating

Polite, professional, efficient, area clean, respectful to customers, vehicle was ready in a timely manner More

by esball1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 02, 2026

Lima Auto Mall responded

Thank you for your positive feedback! We're thrilled to hear that you found our team at Lima Auto Mall polite, professional, and efficient. Providing a clean environment and respecting our customers is a top priority for us. We're glad your vehicle was ready in a timely manner. Our team appreciates your support and looks forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

February 01, 2026

Dealership Rating
Employee Rating

Excellent Service! Great all around team from top management to service area! I have purchased many vehicles over the years at LIMA AUTO MALL. More

by epseekos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ryan Swaney, Mike Tanguay

Feb 02, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We truly appreciate you choosing Lima Auto Mall for your vehicle purchases over the years. It's great to hear that you had an excellent experience with our team from management to service. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

January 28, 2026

Dealership Rating
Employee Rating

Service was great and got it all fixed very quick. Thanks for the quick service More

by HEATHERREESE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Lima Auto Mall responded

Thank you, Heather! We're glad you had a great experience with our service team at Lima Auto Mall and that we could get everything fixed quickly for you. We appreciate your feedback and look forward to seeing you again soon! Sincerely, The Lima Auto Mall Team

January 23, 2026

Dealership Rating
Employee Rating

Very good won't go anywhere else! I have purchased many vehicles there. Look forward to going there More

by RSITES6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Charles McClung

Jan 23, 2026

Lima Auto Mall responded

Thank you for your wonderful review! We at Lima Auto Mall are thrilled to hear that you have had such positive experiences with us and that you look forward to returning. We appreciate your loyalty and can't wait to assist you with your next vehicle purchase! Sincerely, The Lima Auto Mall Team

December 22, 2025

Dealership Rating
Employee Rating

Very good communication. Very friendly. I was pleasantly surprised they washed and fueled up my truck after service. More

by jeff.barga8734
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Lima Auto Mall responded

Thank you for your wonderful review, Jeff! We’re thrilled to hear that you had a positive experience with the communication and friendly service at Lima Auto Mall. It's great to know that you appreciated the extra touch of having your truck washed and fueled after service. We look forward to assisting you again in the future! Sincerely, The Lima Auto Mall Team

December 07, 2025

Dealership Rating
Employee Rating

Great service, got me the best price on specific tires that I wanted with hella fast shipping More

by Dbuswell96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 08, 2025

Lima Auto Mall responded

Thank you for the fantastic review! We’re thrilled to hear that you received great service and got the best price on the tires you wanted, along with fast shipping. Your satisfaction is our priority at Lima Auto Mall. We look forward to serving you again in the future! Sincerely, The Lima Auto Mall Team

December 06, 2025

Dealership Rating
Employee Rating

Explained service needed and why. Clean waiting area. Easy in and out of service area. Friendly. More

by LWFDADDYBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 06, 2025

Lima Auto Mall responded

Thank you for your wonderful review! We're glad to hear that you had a positive experience at Lima Auto Mall. It's great to know that you found our service explanation clear and appreciated our clean waiting area. Our team strives to make every visit easy and enjoyable, and we’re delighted that our friendly staff made a good impression. We look forward to seeing you again! Sincerely, The Lima Auto Mall Team

November 19, 2025

Dealership Rating
Employee Rating

I received excellent customer service from Keith and the entire service department. They addressed all of my concerns, explained the diagnosis and completed the repairs very quickly. Everyone was friendly, More

by Jennifer Ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Caleb Wellman, Adam Bondrowski , Diane Resch

Nov 20, 2025

Lima Auto Mall responded

Thank you, Jennifer! We’re thrilled to hear about your excellent experience with Keith and our service department at Lima Auto Mall. Our team works hard to provide top-notch service, and it’s wonderful to know that they addressed your concerns promptly and professionally. We appreciate your kind words and hope to see you again soon! Sincerely, The Lima Auto Mall Team

1
...

Dealership Inventory (128 Vehicles)

new 2026 Chevrolet Equinox car, priced at $35,105
2026 Chevrolet Equinox
new
Radiant Red exterior
CVT
Front-wheel Drive
used 2025 Chevrolet Equinox car, priced at $26,736
2025 Chevrolet Equinox
used
Sterling Gray Metallic exterior
Automatic
All-wheel Drive
new 2026 Chevrolet Tahoe car, priced at $83,800
2026 Chevrolet Tahoe
new
Sterling Gray exterior
Unknown
Four-wheel Drive
new 2026 Chevrolet Equinox EV car, priced at $36,495
2026 Chevrolet Equinox EV
new
Sterling Gray exterior
Automatic
Front-wheel Drive
new 2026 Chevrolet Silverado 1500 car, priced at $69,695
2026 Chevrolet Silverado 1500
new
Black exterior
Automatic
Four-wheel Drive
used 2019 Chevrolet Silverado 1500 car, priced at $26,989
2019 Chevrolet Silverado 1500
used
Northsky Blue Metallic exterior
Automatic
Four-wheel Drive