Keith Sutton | Page 20

Serious disappointment regarding the recent handling of my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky mann my vehicle following an accident. After the initial repairs were completed, I immediately noticed that my car was shaking and driving in a jerky manner—symptoms that were not present before the accident. I was told that no issues were found and that my car was ready for pickup. However, no one discussed any findings or details with me at the time of pickup . Upon reviewing the receipt afterward, I noticed that “warped rotors” were mentioned—an issue I had raised from the beginning, as I experienced jerky braking and grinding sounds immediately after the collision. Additionally, the gas range meter had not moved a single mile from where I left it, which strongly suggests that no test drive was performed to assess the concerns I raised. This leads me to believe that my vehicle was not properly inspected at all. As a result of this lack of thoroughness, the at-fault insurance provider is now refusing further assistance, citing your assessment that no accident-related issues remain. I am now left with a vehicle that is clearly not driving correctly, and no support to resolve the matter. I feel this entire process has been a waste of my time and has left me without the help I rightfully deserve. More

by sam.stlouishomes Verified Customer Verified Customer

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Warm and welcoming staff, service was done with in the said time. Asked for concerns and took care of the issues promptly. Car was super clean when given back. said time. Asked for concerns and took care of the issues promptly. Car was super clean when given back. More

by anand.davuluri Verified Customer Verified Customer

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Have purchased two vehicles from JB and had a great experience along with the regular routine maintenance so far! Keith is first class and this dealership would be greatly served by adding more people experience along with the regular routine maintenance so far! Keith is first class and this dealership would be greatly served by adding more people like him. He is very professional and courteous when interacting with him! More

by eschulte Verified Customer Verified Customer

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I just bought my Kia a few months ago and this was my first service appointment. The entire service team was friendly, and I was in and out in less than an hour. first service appointment. The entire service team was friendly, and I was in and out in less than an hour. More

by gdstillman Verified Customer Verified Customer

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They were very professional and quick when working with me during my visit, even though i arrived earlier than scheduled. Fixed all warranty and recalls from what i can tell. me during my visit, even though i arrived earlier than scheduled. Fixed all warranty and recalls from what i can tell. More

by rtlee03 Verified Customer Verified Customer

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Very personable- knowledgeable and willing to go the extra step to provide the service needed! extra step to provide the service needed! More

by annavale Verified Customer Verified Customer

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Have been a customer at Jim butler for at least 20 years. Keith has been my go to service guy. I’m happy Keith has been my go to service guy. I’m happy More

by loisatlunch Verified Customer Verified Customer

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This is my second Kia in the past 15 years. I’ll only purchase from Jim Butler Kia because of their fantastic service department. They are quick and efficient, as well as always welcoming. I’ll only purchase from Jim Butler Kia because of their fantastic service department. They are quick and efficient, as well as always welcoming. More

by abcdewing Verified Customer Verified Customer

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They were very professional and efficient in completing the repair. The waiting area is new and comfortable. the repair. The waiting area is new and comfortable. More

by kc.arns Verified Customer Verified Customer

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Attentive upon arrival. Confirms service and contact information. Eager to help and gave kindness and it was appreciated. Confirms service and contact information. Eager to help and gave kindness and it was appreciated. More

by djohnson1381 Verified Customer Verified Customer

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