Keith Walega
Keith Walega at Countryside Nissan
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Keith Walega | Page 5

Service Manager

Countryside Nissan

5750 South La Grange Road
Countryside, IL 60525

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4.7
63 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

17 yrs, 11 mos

Specialties & Trainings

All Service Aspects

4.7

63 Reviews

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63 Reviews of Keith Walega

March 24, 2024

Dealership Rating
Employee Rating

Friendly feels like your working with a member of your family.Been using this dealership for over 20 years. More

by DANSR0
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: John Benedetto

Mar 25, 2024

Countryside Nissan responded

Thank you, DANSR0! We love your continued support and 5 STAR rating.

Mar 26, 2024

Countryside Nissan responded

Thank you, Dansr0! We love your continued support and 5 STAR rating.

March 24, 2024

Dealership Rating
Employee Rating

Service was great; however, refusing loaners for clients reduces rating. I have extended warranty & I was talked out of getting a rental that my warranty pays for. That's the whole idea of buying it. It was More

by Rawya_talhamy
Recommend Dealer
Yes

Other Employees Tagged: There were additional service staff can't recall names

Mar 25, 2024

Countryside Nissan responded

Rawya_talhamy. Seems we have some confusion, perhaps a communciation issue. Our team commented that you were at the dealership with your dog (we love pets) but they are not allowed in the loaners/rentals. We also note your vehicle was a one day/same day repair where typically no loaner/rental would be covered by a warranty company. Our team did provide a free shuttle to and from the dealership. We appreciate your business and hope to see you again as your vehicle requires services. Thank you!

March 23, 2024

Dealership Rating
Employee Rating

Great service, friendly staff. Made same day appointment and they took me in. Will definitely be coming back again! More

by J_WZRD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista, BJ Diloy

Mar 25, 2024

Countryside Nissan responded

Thank you, J_WZRD! We love your 5 STAR rating and positive comments about our team.

March 22, 2024

Dealership Rating
Employee Rating

Excellent service and very friendly they will always answer any questions about the car service More

by ROGARCIA235
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 25, 2024

Countryside Nissan responded

Thank you, ROGARCIA235! We appreciate your continued support!

March 20, 2024

Dealership Rating
Employee Rating

Used to be a pretty classy place place. I've been going there for ~19 years. I"ve been told it's under "New Management". I told that employee "I understand. Say no more." 1. I did not More

by KKEMPER2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diego Valle, Tim Duda , I have no idea which salesman and which service person I worked with (other than the Serice Manager himself).

Mar 21, 2024

Countryside Nissan responded

kkemper2020, the changes in detailing services and ownership have been a while, well over three years. The demand was low and the age of our wash facility was a factor. We're sorry that you're unhappy and understand that you may have choices in service facilities closer to home. We appreciate your past business and if you should move on, we wish you the best. I've alerted the team to your other concerns and they will reach out to you by phone to see if we can restore your faith.

March 20, 2024

Dealership Rating
Employee Rating

This deLship is always helpful and very professional. Never had a bad experience with countryside Nissan. More

by marykmccahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Cinthya Bautista, BJ Diloy

Mar 21, 2024

Countryside Nissan responded

This is great news! THANK YOU, marykmccahill!

March 20, 2024

Dealership Rating
Employee Rating

Great service,. I don’t have an appointment still too me. They understood my concern and made sure the problem was fixed . More

by CHANO_71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy

Mar 21, 2024

Countryside Nissan responded

Thank you, CHANO_71! We appreciate your 5 STAR rating and your business.

March 20, 2024

Dealership Rating
Employee Rating

Professional staff, pleasant staff, efficient services, good communication with customer, welcoming waiting area. Loved the Video presentation of service rendered. More

by Sorry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: BJ Diloy , The service guy who has been there for many years, even with the former owners.

Mar 21, 2024

Countryside Nissan responded

Thank you, Sorry! People love the videos and we love the feedback! We look forward to your next visit!

March 14, 2024

Dealership Rating
Employee Rating

My advisor was very competent and friendly which made my experience enjoyable. The weather was nice. More

by JWALSHAROO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Duda, Edward Doerge

Mar 15, 2024

Countryside Nissan responded

Thank you, Jwalsharoo! We appreciate your 5 STAR rating and nice comments about our team.

March 07, 2024

Dealership Rating
Employee Rating

Car wasn’t washed good & I don’t believe my car was checked at all. More

by VMOORE902
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Cinthya Bautista, BJ Diloy

Mar 08, 2024

Countryside Nissan responded

Veronica, we are sorry that you are unhappy. BJ and Keith have been alerted and will be reaching out to talk more about your experience. If it is easier for you to contact Keith at your convenience, his phone number is 773-343-9295. It is never our goal to cause frustration or unhappiness for our guests and we hope to be able to resolve quickly this issue.

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