4 Reviews
Write a Review4 Reviews of Kekah Moma
April 30, 2024
Keon Tobin is the best and communicates so clearly about your car. I would never go anywhere elses your car. I would never go anywhere elses More
Other Employees Tagged: Sam Choi, Keon Tobin, Mike Winter, Ron Ventura
April 17, 2024
Subject: Formal Complaint Regarding Customer Service Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encount Experience Dear [Recipient's Name], I am writing to formally address the extremely disappointing customer service experience I recently encountered at your location. My appointment was scheduled for 9:00 am, and although I was 10 minutes late due to traffic, I waited for almost 5 hours in the waiting area before anyone addressed me. My vehicle was not taken in for service until 11:15 am, and I was presented with a video detailing extensive work that supposedly needed to be done, when I only requested an oil change and front left signal light replacement. After waiting for hours, my car was finally ready at 12:40 pm, but was not handed to me until 1:20 pm. It was during this time that I realized my wallet had been left in the waiting area. I received alerts about my credit card being used at a tobacco shop, which led me to believe I had misplaced my wallet. It was only at 6:08 pm that BMW contacted me to inform me that my wallet was at their location. More
Other Employees Tagged: Keon Tobin
March 11, 2024
I had to give Kekah Moma the review he deserves while still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me fee still waiting for my car to be done. I could not wait. He respectfully explained everything I need to know as a first time BMW owner and makes me feel comfortable while I waits for my car. More
August 23, 2023
Pleasant experience. Professional salesperson explained the entire buying process. I recommend this dealership and will definitely be back for all my service needs. Professional salesperson explained the entire buying process. I recommend this dealership and will definitely be back for all my service needs. More
Other Employees Tagged: Sam Choi, Howard Moon