Keli Morin | Page 19

Not really sure what to write about just a simple oil change but everything went fine change but everything went fine More

by mikejantonucci Verified Customer Verified Customer

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Horrible customer service, work ethic and bad mechanical work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the p work...my truck was towed to their shop after failed ford warrantied parts ...reviewed with parts manager and service manager that if defective the part and labor would be reimbursed 100 percent. It took over 3 weeks of them working on what I already explained was the problem for them to diagnose on their own...after agreeing it was failed ford parts and covered within timeframe they proceed to tell me that I never replaced the ipr...they could not find the receipt in their system....so they did not honor the warranty..only after I paid over $3100 (for 2nd time) and picked up my truck ...I found the Ford purchase receipt and now all the sudden the parts manager agrees she found it too...now they need to 'get back to me' about what will be covered...now after several call backs and no return promise call back...I am told by Kim that they will only reimburse 150$ and the part...still haven't received that and I. Requesting a copy of the recorded conversation with this misrepresented information. The tech put in the wrong oil for my truck per factory recommendation.. he also never connected the transmission dip stick tube and I noticed my transmission was not shifting normal. .I also noticed transmission fluid leaking when I got home..they asked me to bring it back when I called to complain...I had to explain that would blow my transmission....they only then agreed to send the tech to my house to correct.....unacceptable...he didn't even add more fluid when you could see the puddle I lost ...I cant even believe how awful the service is and every manager has a different story...convenient More

by Kenny.villamarin Verified Customer Verified Customer

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Family Ford service is excellent, I have been going there for many years. All their people are friendly, and knowledgeable. for many years. All their people are friendly, and knowledgeable. More

by MARK@BEPUMP.NET Verified Customer Verified Customer

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Quick Thorough service, the service department was helpful and engaging. I’m not sure why you have to write 15 helpful and engaging. I’m not sure why you have to write 15 More

by Rob Verified Customer Verified Customer

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Always pleasant and timely. We recently moved to the area and have been happy with the dealership’s service department and have been happy with the dealership’s service department More

by Tammy Fitzsimmons Verified Customer Verified Customer

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Great service.Got me in, took care of business and I was Great service. Got me in, took care of business and I was on my way. The appointment reminder emails were much appreciated. Great service. Got me in, took care of business and I was on my way. The appointment reminder emails were much appreciated. More

by XNYTERAVENX Verified Customer Verified Customer

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They where very helpful and understanding.I am very pleased with my service call Thanks again pleased with my service call Thanks again More

by ESTOCKHAMER1 Verified Customer Verified Customer

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I had a great experience working with Family Ford of Enfield and would recommend their services to others. Enfield and would recommend their services to others. More

by K Verified Customer Verified Customer

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Vehicle was repaired poorly and was kept for three more business days and five total than expected. We received it back with damage and multiple items not fixed so it had to be brought back for an addition business days and five total than expected. We received it back with damage and multiple items not fixed so it had to be brought back for an additional day with it coming back with it still having a problem that we will not return to them to try and fix again. More

by Will Verified Customer Verified Customer

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Family Ford is always great to deal with. We called for service and they were able to accommodate us the very same day. service and they were able to accommodate us the very same day. More

by CTW519 Verified Customer Verified Customer

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