Keli Morin | Page 7

Ken and Agnes took very good care of me. . Ken hooked me up with service manager so that I could get warranty work done with ease.. he later contacted me when parts were in and a timely fashi . Ken hooked me up with service manager so that I could get warranty work done with ease.. he later contacted me when parts were in and a timely fashion and schedule an appointment... Agnes the morning of service took care of me very efficiently and friendly much appreciated... She even stopped what she was doing came and got me so I could look at my truck while the service tech was completing the required service. Accolades to your shop for helping a distressed family that was there at the same time I was six kids mom and dad with a check engine light on there van transit Agnes got them in and out repaired under 2 hours very nice... I am at your dealership because previous experiences with others have been less than enjoyable thank you for everything bathrooms very clean I appreciate that waiting area was good excellent... Look forward to continuing service with you thanks again More

by danielburnham172 Verified Customer Verified Customer

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Convenient, friendly, explained all work done. Great hours to fit all schedules. Knowledgeable staff. clean Great hours to fit all schedules. Knowledgeable staff. clean More

by STEVEGALLAHUE Verified Customer Verified Customer

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Fast service for diagnosis and repair Clear communication Better hourly rate than other service I have used. communication Better hourly rate than other service I have used. More

by E Verified Customer Verified Customer

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Service is always top shelf. Agnes always treats me well. Gave me good advice too. Agnes always treats me well. Gave me good advice too. More

by J B Stern Verified Customer Verified Customer

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They took me in the same day I called. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. More

by steve Verified Customer Verified Customer

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Within 29 days I had a dead truck 2x. All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issue All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issues out there. I doubt that my problem has been fixed and I anticipate I will be back again and have zero confidence that if I go out of town that the truck will reliably start in the future. Come on Ford Do Better!!! Loyal Ford owner since 1974!!! More

by Mary Verified Customer Verified Customer

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I came in for a recall on a new car that I purchased. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. More

by donnaf6659 Verified Customer Verified Customer

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The recall service on my 2024 Ford Maverick was done in a timely fashion. With no issues. Great service and staff. timely fashion. With no issues. Great service and staff. More

by Kevin364 Verified Customer Verified Customer

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Family Ford Service department has exceeded my expectations when they handled by Maverick recall! From adding an oil change to how they strived to inform me every step of the way. The gentleman expectations when they handled by Maverick recall! From adding an oil change to how they strived to inform me every step of the way. The gentleman that came to pick up/return my car was professional and friendly... I don't often send out reviews but in this case it is well warranted. Thank you Family Ford, This was the time I really needed the expectational service you provided! More

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As always the service at Family Ford was top notch! They were pleasant to work with and very timely with the service. They were pleasant to work with and very timely with the service. More

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