Keller Falkenstein

First time buying a brand new car for me. Went to a few dealers. Test driving was fine, but trying to talk to the admittedly great people working in each one would get weird. Just a lot of ro Went to a few dealers. Test driving was fine, but trying to talk to the admittedly great people working in each one would get weird. Just a lot of roundabout talk, hard to figure out what's what. We came to see a car to a dealer next to Heritage Mazda, and after that, popped in just because. The moment we walked in, I was struck by the transparency. Asked about the car we wanted, the rental sales manager Keller told us right away what's what on the spot. Before even so much as sat down. That turned out to be the style here. We worked with Joe Summers. Easy to talk to, straightforward, responsive. Did not mind my many questions on whether to trade in or not, advised on many issues. Worked with us on a deal that worked for us. Zero surprises the day of. Lovely business manager Dom helped with all the logistics, exact same style: direct, transparent, and just a nice person to have met. Seriously, go buy from this team, they are great. And I'm not even talking about how good the product is! More

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I have never been experienced such a unethical and unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and rec unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and received $5300.  Ed Watts then called me to see if I wanted to come down and test drive it. I setup a 1pm meeting with him on the phone. Additionally, I asked him how the condition of the car was. He said it was in great condition for a 13 year old car. My son and I took time out of our day on Saturday and drove to the dealership. Randy Alleyne met us outside as we were walking in. I asked to see Ed Watt and he brought us in. We sat in the lobby waiting. A few minutes later Randy came over and said Ed was busy but he was happy to help. At this point Randy told us the car we came to see wasn't' ready to be seen as it hadn't gone thru inspection. He had actually had a customer earlier that day that was also interested in the car and Randy had canceled his apt because the car wasn't ready. Randy stated that the inspector doesn't work on the weekends. Since the price was so good we discussed this would be a cash transaction and that he would work directly with us and if necessary the GM. My first issue is why would a sales manager allow us to come all the way down there on a Saturday to see a car that wasn't even available. Randy said the car wouldn't be available until Tuesday but that he would personally check in with me on Monday. Both Ed Watts and Randy were aware of the price that was being advertised. Randy even explained that on top of the $5300 there was an 800 destination fee, taxes and title costs. On Sunday, I checked the website again and the price of the vehicle had tripled to 15k. I texted Randy and told him how shady this process was. He called me back and said he would personally talk to the GM Monday and get to the bottom of it. Randy said it was most likely a typo. On Monday evening Randy called and told me it was a type and there was nothing he could do. If the price had changed from $5500 (it was actually a more specific prices like $5580 but I can't recall the exact price) then a type would make it more like $15500 not $15k. So they lied on the reason the price changed. Additionally, they lied that the inspector doesn't work on the weekends since the price changed on a Sunday. Randy also said the price changed because there were things that were needed to be done to the car to pass inspection. So the price can't change due to a type and because things were needed to be done to the car. It's one or the other. Again, this was the most unethical and unprofessional experience I have been thru with a dealership. A sales manager should never schedule a person to come look at a car that isn't ready. It was clear that Ed knew the price online and even the condition of the car when I talked to him in person on the phone Saturday. The reason the car wasn't available to be seen was sketchy and a lie to begin with. The price change was unethical as well since not only was it advertised one way, all employees were aware of the price and working toward a deal on that price. If it was truly a typo then the sales manager should be questioning the price shown. I will never buy a car at this dealership and would never recommend this dealership. I will be sending this experience to the general manager and the better business bureau. More

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Randy Allenye was my son's salesperson at Heritage Mazda. The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..W The total car buying experience was smooth, not pressured and Randy was a pleasure to work with. Randy was considerate, helpful and knowledgeable..Will definitely be returning to Randy and Heritage Mazda. Thanks Randy and the Heritage team. More

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Made a $500 deposit on a CX-90, given verbal agreement on the price with their salesman. The sales manager called to tell me they would not honor the contract. Do yourself a favor, don’t shop for a car at the price with their salesman. The sales manager called to tell me they would not honor the contract. Do yourself a favor, don’t shop for a car at Heritage Mazda! More

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David and Keller were exceptionally helpful. I am very pleased with the service we received as well as with the car we bought! Adam was also a pleasure to work with and very professional. Overal I am very pleased with the service we received as well as with the car we bought! Adam was also a pleasure to work with and very professional. Overall I would recommend this dealership to any other potential buyers. More

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Tricia was very patient and helpful! ! I’m a very indecisive person but it didn’t bother her. ! I’m a very indecisive person but it didn’t bother her. More

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