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Keller Falkenstein
Keller Falkenstein at Heritage Mazda Catonsville

Keller Falkenstein

General Sales Manager

Heritage Mazda Catonsville

6616 Baltimore National Pike
Baltimore, MD 21228

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3 Reviews
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3 Reviews

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3 Reviews of Keller Falkenstein

July 08, 2024

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Employee Rating

Made a $500 deposit on a CX-90, given verbal agreement on the price with their salesman. The sales manager called to tell me they would not honor the contract. Do yourself a favor, don’t shop for a car at More

by J Stack
Sales Price Transparency
Recommend Dealer
No

Other Employees Tagged: Jacky Keohanam

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Aug 15, 2024

Heritage Mazda Catonsville responded

Thank you for taking the time to review Heritage Mazda Catonsville. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Regional Sales Director, Hussein Farzad, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

Aug 16, 2024

Heritage Mazda Catonsville responded

Thank you for taking the time to review Heritage Mazda Catonsville. Our goal is to meet then exceed the expectations of our customers and sincerely apologize as it appears this did not occur. Our Regional Sales Director, Hussein Farzad, would like to better understand your experience and address your concerns as soon as possible. At your earliest convenience, please contact Hussein directly at hussein.farzad@mileone.com or 443.269.5663 to allow us the opportunity to rectify our missteps and restore your faith in our dealership. Again, thank you for your time and we hope to speak with you soon.

July 04, 2024

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Employee Rating

David and Keller were exceptionally helpful. I am very pleased with the service we received as well as with the car we bought! Adam was also a pleasure to work with and very professional. Overal More

by scorri
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Adam Kendal, David Hevi

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Jul 05, 2024

Heritage Mazda Catonsville responded

Hi Scorri, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 08, 2024

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Employee Rating

Tricia was very patient and helpful! ! I’m a very indecisive person but it didn’t bother her. More

by Brianna R
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Joe Summers, Jordan Noble, Omid Anushiravani, Tricia Foley

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Apr 08, 2024

Heritage Mazda Catonsville responded

Hello Brianna, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

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