Kelly Jo Wisler | Page 4

Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn Verified Customer Verified Customer

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Very clean and serene, coffee and water are provided sfaff are very nice and kind sfaff are very nice and kind More

by sylvesterhart2121 Verified Customer Verified Customer

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My recent visit to the car service center was an exceptionally positive experience. I was in and out in just 45 minutes for a quick inspection, a speed and efficiency that was greatly appreciated. exceptionally positive experience. I was in and out in just 45 minutes for a quick inspection, a speed and efficiency that was greatly appreciated. A huge part of what made the visit so pleasant was the service agent, Bill. He was incredibly friendly, personable, and made me feel welcome from the moment I arrived. Bill's excellent customer service is a major asset to your team, and his professional demeanor turned a routine appointment into a genuinely good experience. I highly recommend him and the service center. More

by A.B. Verified Customer Verified Customer

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Otto Cadillac shines every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. Kind, courteous, thorough and knowledgeable. I will recommend them for service every time. More

by saderrick Verified Customer Verified Customer

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Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott Verified Customer Verified Customer

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Friendly, professional and timely. Glad to use their services. Great experience all a round. Thank you. Glad to use their services. Great experience all a round. Thank you. More

by lizandkel Verified Customer Verified Customer

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Service was good. Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a c Upset that they didn’t tell me when I was paying, that they didn’t tell me they assessed an up charge of $80 on the $2700 I was paying for using a credit card. I could have paid cash- if I was informed. More

by samran Verified Customer Verified Customer

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Great service! Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. Bill is the best! Honest, fair, and only suggests what you need. They went out of there way to help me with an emergency. More

by jolaiacona Verified Customer Verified Customer

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On the overall experience…all good. Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they cr Eager to do work on a vehicle. Overpriced but quality is there. One downside….when a problem arises they pushed back on the owner. A problem they created was not solved until after customer was raked over the coals. The customer was accused of causing an issue clearly caused when the car was in the shop. A lengthy verbal back and forth ensued between manager and customer. Customers appreciate problem solvers. I was put on the defensive defending myself against ridiculous accusations. “Working together” should follow through from start to finish. In addition, customer is always asked to spend more $ on top of a simple appt. Such as an oil change. This is never forced however. More

by bches1353 Verified Customer Verified Customer

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Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More

by TheDancers Verified Customer Verified Customer

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