Kelvin Dyson

i had the absolute pleasure of dealing with Kelvin on the sales end of my car buying experience. professional, accommodating and extremely helpful would be the best way to describe my experience with Kel sales end of my car buying experience. professional, accommodating and extremely helpful would be the best way to describe my experience with Kelvin. when transitioning to the financial portion of the deal in process for the vehicle i was excited to purchase, i had the absolute displeasure of dealing with Josh, the finance person. while there were multiple instances of unprofessionalism and inappropriate behavior, i will state two of these incidents in these comments. number 1 - i was misgendered at the end of the deal after sitting with me and going through paperwork for an hour, respectfully he was aware of my name and gender at the start of this transaction. no attempt to correct was made by Josh after it was brought to his attention insinuating intent to misgender. number 2 - days after the deal was made i received a phone call from Josh stating that he needed me and my mom to come in and sign paperwork that he neglected to do at the time of the sale. this happened the week between christmas and new year and was an inconvenience for us to come back. We were able to come in and were meet by Josh who had a very negative attitude towards us as if this was our fault that he did not have the documents necessary to complete the sale. he stated "I was waiting on you" after he knew we were in the building and were waiting him for over thirty minutes. from this point the meeting turned very unprofessional and uncomfortable for both me and my mom, resulting in our having to leave his office and seek help from others at the dealership, thankfully Kelvin and Kelly were able to intervene and we were able to finish the required paperwork that was needed to complete this sale. if further information is needed by the management team at Koon's Chevrolet, my mom and i are both available via phone or email to discuss and provide and additional details regarding our experience. sincerely, Jess Shipley and Lauren Shipley More

by Jess Verified Customer Verified Customer

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Koons White Marsh is the only dealership that we have used since we moved from western PA 14 years ago. used since we moved from western PA 14 years ago. More

by EDHECKMAN Verified Customer Verified Customer

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kelvin help me walk out with my first car , gave me advice about it having a car of your own advice about it having a car of your own More

by kiyeah Verified Customer Verified Customer

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Everyone was amazing. Kelvin and Jason were extremely incredible to work with and everything was smooth and such a seamless process. Kelvin and Jason were extremely incredible to work with and everything was smooth and such a seamless process. More

by thelees0207 Verified Customer Verified Customer

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I dropped my car off friday they told me all that was wrong by sunday , i recieved a call wed saying they cant fix it the parts wont be here till mid december so i was told to return the rental & come ge wrong by sunday , i recieved a call wed saying they cant fix it the parts wont be here till mid december so i was told to return the rental & come get my broken car that keeps cutting off , More

by leaijaro22 Verified Customer Verified Customer

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Thank you so much your professionalism and allowing my experience to be so smooth and easy. experience to be so smooth and easy. More

by maureenfalden Verified Customer Verified Customer

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by jheury Verified Customer Verified Customer

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Kelvin was fantastic! Went over everything with my husband and I and answered all of our questions. Professional I would recommend Kelvin and Koons Dealership. Went over everything with my husband and I and answered all of our questions. Professional I would recommend Kelvin and Koons Dealership. More

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Kelvin worked with me to get my into the car I had my heart set on! Kelvin was personable and took the time to get to know what I wanted. I couldn’t have asked for a better experience!! heart set on! Kelvin was personable and took the time to get to know what I wanted. I couldn’t have asked for a better experience!! More

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Everyone at Koons Chevrolet was great. Kelvin was very friendly and helpful. I love my new car. Kelvin was very friendly and helpful. I love my new car. More

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