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Ken Ashby
244 Reviews
244 Reviews of Ken Ashby
February 23, 2018
Recall In for recall. They noted some other things wrong when driving it into garage and got repaired. I rarely drive vehicle so hadn’t noticed. Driving it In for recall. They noted some other things wrong when driving it into garage and got repaired. I rarely drive vehicle so hadn’t noticed. Driving it back home I did note it drove much better. Repairs done under warranty and other due to aging . Theresa More
by T_HICKSENHISER
Verified Customer
February 23, 2018
Personable, clean and enjoyable!! It was a pleasure to come in early and have hot coffee and donuts waiting for everyone. They were very pleasant to work with. They came and talked to It was a pleasure to come in early and have hot coffee and donuts waiting for everyone. They were very pleasant to work with. They came and talked to people if anything came up. More
by WABEYENHOF55
February 21, 2018
Door rattle Ken Ashby was exllent to work with and very professional. Fast and very concerned about my problem of how many times I had bring it in to get fixed. Ken Ashby was exllent to work with and very professional. Fast and very concerned about my problem of how many times I had bring it in to get fixed. More
by Hobi
February 01, 2018
GREAT SERVICE I took my leased vehicle in for an oil change for the first time.[6,000 miles] that GM includes with your lease. The service manager Ken that helped m I took my leased vehicle in for an oil change for the first time.[6,000 miles] that GM includes with your lease. The service manager Ken that helped me set up m appointment was very courteous and was right there to greet me at my appointed time. He gave m an estimated time my car would be ready and it was actually done early. I had a great experience at your dealership. More
by NSP1246
February 01, 2018
Vehicle had to be towed Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not sa Vehicle would not run and had to be towed from Wickenburg. Further inspection could not detect a problem. Me Ashby was very kind in that he was not satisfied with techs explanation. Ended up with factory recommendations and so far vehicle is performing as before the incident. More
by DANFREEMAN1945
February 01, 2018
Best experience I’ve ever had at any dealership Ken, as well as all of the staff I talked with, were fantastic! I’m 75 years old and have bought more than 20 new vehicles from several dealerships an Ken, as well as all of the staff I talked with, were fantastic! I’m 75 years old and have bought more than 20 new vehicles from several dealerships and the people I met at Sands were the friendliest, most helpful and competent I have ever met at an auto dealership. Even though they knew I was visiting Arizona from Indiana and the likelihood of my purchasing a vehicle from them was extremely unlikely, I was still treated as if I was a long term customer. More
by JEMSAC
January 29, 2018
Lost customer I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle t I brought my 2015 Silverado 2500HD Duramax in for regular service. All services have been performed at Sands since new. I also purchased the vehicle there. My wife picked me up and we went to the grocery store before she dropped me off at home. She then went to her hair appointment. I got a call that the truck was done, but realised I had left my debit card and ID in my wife’s purse. She confirmed, but said it would be a while before she was home. Since all previous services had been completed at Sands, I figured I could hop on my mountain bike and pick it with a check. My check was declined because they said they couldn’t run it without my drivers license number. I said the local grocery store doesn’t need it, why do you? They then said it was policy to insure they don’t release the truck to the wrong party. I felt like someone who had just walked in off the street. After riding my bike back home, and my wife returned with ID, I went to get the truck, and the check that was denied, after forgetting to get it initially. The girl at the counter said it had already been run. So they were in fact able to run it without knowing who I was, but refused to release my truck without it. More
by WASMUND11
Other Employees Tagged: I don’t recall the name of the service manager, but he called me, and told me he was the manager. He said he had taken care of the issue, but refused to acknowledge the lack of customer service.
January 25, 2018
Best service in town Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on Very Professional courteous and prompt. The work was done well and I love my truck. I would recommend this place to anyone. Also got a great deal on my truck More
by kevinkon99
Other Employees Tagged: Henry Smith, Jake Friedberg, Jean Jajou, Robert Wolf , Bryan Gendrich, Victor Morales
January 25, 2018
Great experience Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to Ken Ashby went over and above to ensure that my Vehicle was serviced correctly and that I understood the process. Ken is the man!!! I will continue to use the dealership. More
by ERNESTBRANCH24
January 23, 2018
Bad Battery Took vehicle in because of difficulty starting. In fact, needed ChevUSA to jump start the battery to take to dealership. Service checked it out and fo Took vehicle in because of difficulty starting. In fact, needed ChevUSA to jump start the battery to take to dealership. Service checked it out and found nothing wrong. Next evening started hard, but got home. Next day running errands, would not start after my first stop, needed another jump, took straight to dealer for another look. Turns out that the battery did need to be replaced. Disappointed in the run around. More
by SLICOCCI1
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