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Ken Ashby
244 Reviews
244 Reviews of Ken Ashby
Verified Customer
September 12, 2016
Was greatl Very helpful went well time was reasonable was happy with everything I would definitely take my Chevy Equinox to sands again if needed I was very sati Very helpful went well time was reasonable was happy with everything I would definitely take my Chevy Equinox to sands again if needed I was very satisfied with all aspects of my time there More
by joan.krachey
September 12, 2016
Horrible! Brought my car in for an oil change and tire rotation. My car isn't that old they told me my alignment was bad. I took it to another dealer after my o Brought my car in for an oil change and tire rotation. My car isn't that old they told me my alignment was bad. I took it to another dealer after my oil change and was told it was ok. The oil change took 2 hours. They left a dirty rag in my cup holder and there was oil all over the interior of my car. They moved my seat adjustments too. After I had left I realized there was no way they rotated my tires because I never gave them the lug unlocking tool they needed to remove my tires. Makes you wonder what else they are messing up. They had someone call me to ask why I missed my appointment a few days later too. I didn't miss any of my appointments ever but every time I go there for service they always call me to ask why I am not going to my appointments. This is my third and last car from Sands Chevrolet in Surprise Arizona! Each of my cars I purchased there has cracked windshields they had to fix. These were brand new cars! The list is a mile long with this place! Very very frustrating and rude people! More
by charlesmillerj
September 09, 2016
Great service, great service advisor. This is a nice dealership, everyone seems to be helpful even the tire guys. Everyone was very professional and I was treated really well. It's a nice This is a nice dealership, everyone seems to be helpful even the tire guys. Everyone was very professional and I was treated really well. It's a nice and clean facility. All the information was correct. Very informative. I was very happy with the service. Ken specifically help me understand the charges on my invoice. More
by Sandystime
Other Employees Tagged: The guy who checked my tires at the end. I always get good service.
September 01, 2016
Fantastic Customer Service!!! I took my car in due to the fact that my a/c wasn't functioning properly. Henry went out of his way to keep me informed of everything that was going o I took my car in due to the fact that my a/c wasn't functioning properly. Henry went out of his way to keep me informed of everything that was going on with my vehicle and when he wasn't there, Ken kept updating me on the status of my car. Although there was some complications with my car they made the process smoother and hassle free with there communication skills! Overall the customer service and the service they did to my car was EXCELLENT!!!!! More
by ANISSA_DAH
Other Employees Tagged: Henry Smith
September 01, 2016
Oil change Ken promised my sub at 10:15 but I got it at 10:14. How close can you get. Perfect. You also make good coffee and have good cookies. In addition I e Ken promised my sub at 10:15 but I got it at 10:14. How close can you get. Perfect. You also make good coffee and have good cookies. In addition I enjoyed the cookies I received when I bought my 2014 suv. More
by DENISWALTERS25
Other Employees Tagged: Blair WIlkes
August 26, 2016
Service Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a Ken was very friendly, helpful and kept me advised of work being accomplished. He was right on with his estimate of time required and checked on me a couple times in the 2 + hours it took for service. More
by PS5039
August 26, 2016
service/sale brought old vehicle in for service, ended up having blown engine with other issues. looked at used, but decided to buy new. very happy with purchse brought old vehicle in for service, ended up having blown engine with other issues. looked at used, but decided to buy new. very happy with purchse More
by LINDSAY.MYERS2
Other Employees Tagged: Will
August 25, 2016
Excellent Service I was impressed not only by the quality work completed during my service vist but Ken was amazing keeping me updated on the time schedule as I was wai I was impressed not only by the quality work completed during my service vist but Ken was amazing keeping me updated on the time schedule as I was waiting for my vehicle to be finished. I appreciate that he took the time to explain everything to me and made sure my wait was comfortable. He went the extra mile and I was grateful! More
by APro2581
August 15, 2016
EXCELLENT CUSTOMER SERVICE I will continue rating Sand Chevrolet @ Surprise as the #1 when it comes to Customer service. Glad to meet professional that can solve your problems I will continue rating Sand Chevrolet @ Surprise as the #1 when it comes to Customer service. Glad to meet professional that can solve your problems all the time. Thank you Ken More
by KYANICRIS
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