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Ken Ashby
244 Reviews
244 Reviews of Ken Ashby
August 06, 2016
Womp womp Sales people are harassing. No doesn't mean no with them no matter how many times you say it. I was bothered in the waiting area while waiting for my Sales people are harassing. No doesn't mean no with them no matter how many times you say it. I was bothered in the waiting area while waiting for my car to be fixed, I wasn't even in the sales area. Then when my car was finished and I got it almost home, I realized the lovely new chip in my windshield. When I called, I was told there was NO WAY the chipped window happened with them. Guess I must have dreamed that my windshield was in tact before I got there. The service man was reluctant but finally agreed to fix it. When it gets to that point I won't trade in my cobalt here if it were the last dealership on earth. Luckily there's better, safer cars and dealerships all over the place. More
by JWARDLE90
Verified Customer
August 05, 2016
Sands is Excells in Customer Service I always have a good experience at Sands Surprise. Customer Service seems to be a priority. Probably will continue sending poeple to Sands.Thanks Ken! I always have a good experience at Sands Surprise. Customer Service seems to be a priority. Probably will continue sending poeple to Sands.Thanks Ken! More
by tkodell65
August 04, 2016
Ken was amazing I took my 2007 Malibu in for some maintenance and had the pleasure to work with Ken. He was polite the whole way through and did anything and everythi I took my 2007 Malibu in for some maintenance and had the pleasure to work with Ken. He was polite the whole way through and did anything and everything to make sure things were done right. His communication skills were awesome as he would call me with updates every so often. In the end I was a happy customer and will be going there from here on out. More
by ADAMSSTEVENS89
August 03, 2016
thank God for AAA. very happy with the car and the cars care so far. Very un-happy with the cars Btry .. 3RD in less than 2 years. What happens when I run out of warren very happy with the car and the cars care so far. Very un-happy with the cars Btry .. 3RD in less than 2 years. What happens when I run out of warrenty? More
by dfsjdownie
July 30, 2016
Oil and check leak in tire. (2016 Traverse) Great experience our service tech went above and beyond to keep us happy and safe. I can't say Thank you enough he got me back on the road and did it Great experience our service tech went above and beyond to keep us happy and safe. I can't say Thank you enough he got me back on the road and did it out of the kindness of his heart! More
by Shantee24
July 24, 2016
Scheduled Service It was very easy to schedule the service at last minute and the service was as expected. They always make sure I am completely satisfied before I leav It was very easy to schedule the service at last minute and the service was as expected. They always make sure I am completely satisfied before I leave the dealership. More
by Johnny
July 21, 2016
Courtesy and very helpful Rep was very helpful..He researched my warranty coverage and saved me a lot of money. When I go to the dealership, every one is very upbeat and so hel Rep was very helpful..He researched my warranty coverage and saved me a lot of money. When I go to the dealership, every one is very upbeat and so helpful. I always take my car to this dealership for anything it needs. More
by NICKIDEJ
July 13, 2016
Good job service was great. I would recommend this dealership to others. Ken was a good dude and took car of my vehicle ASAP so I could have it back by the en service was great. I would recommend this dealership to others. Ken was a good dude and took car of my vehicle ASAP so I could have it back by the end of the day More
by TJREESEPHX
July 13, 2016
bed liner and desert package instll i took my 2016 silverado in for a bed liner and the desert package.they did an outstanding job.they called me about 4 pm ask me if they could keep it i took my 2016 silverado in for a bed liner and the desert package.they did an outstanding job.they called me about 4 pm ask me if they could keep it over night to finish it in the morning,i didn't care.The next day all the work was done,they even filled the tank and washed it.Thank you guys you are great. More
by bugdude1
Other Employees Tagged: Henry Smith
July 07, 2016
Steering Fluid and Brake Fluid flush and refill Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addresse Ken Ashby was my service rep and greeted me upon my arrival. He noted my scheduled service and noted an additional issue that I wanted to be addressed during the service. He made sure I was signed up for the shuttle service and later called to inform me that my vehicle was ready for pick up. He also advised me that while preforming the tire rotation the service tech had found a screw in one of my tires. Ken was very polite and professional and a pleasure to work with. More
by usar5capt
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