Ken Bloss | Page 37

From Speedy to Larry it was see less! Everyone was friendly and extremely accommodating. I couldn’t believe how fast the process was. Love my new Honda Pilot. Thanks for everything. Gre Everyone was friendly and extremely accommodating. I couldn’t believe how fast the process was. Love my new Honda Pilot. Thanks for everything. Great to do business with you. More

by SHAPOWELL104 Verified Customer Verified Customer

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Security Freeze Snafu Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on Overall, I'd say Basney is an excellent dealership. My only problem - and it became significant - was partly my fault for placing a security freeze on my credit reports. While I had lifted it from Experion, I did not realize it was also in place for TransUnion and Equifax. Thinking Experion was the problem, I spent over an hour on the phone with them trying to lift an already lifted freeze, while Accounting was calling TransUnion getting the "cold" shoulder. When Accounting and I finally discovered our miscommunication, I asked my representative, Scott Allen, if he had the phone #s I could contact to lift the freezes. No, he didn't, and even Accounting had to dig to find them (I've learned that credit bureaus do not freely give out their contact information). So, after all was cleared up with my excellent credit rating, I recommend that every representative have the bureau customer service numbers at their desks. In this day of rampant identity theft, if I'm the first customer who had security freezes on her accounts and forgot about it, I definitely won't be the last. That's a procedural issue that should be addressed. Otherwise, Scott was informative and very helpful, and Ken Bloss did an excellent job of communicating very detailed information. I initially dealt with Leslie on the phone before I went in for my test drive. Unfortunately, she was not available when I showed up for my appt., so Scott was willing to help. I never met Matt Mulstay, but the CR-V was beautiful when I took possession, so someone in Maintenance did a great job. And Chip, I'm sure, is very capable, but we were only introduced to each other so I'm really not one to rate him. Overall, I would definitely recommend Basney to anyone, as long as the customer has checked with all the credit bureaus to lift their security freezes prior to applying for an auto loan at Honda's current very attractive rates. More

by pkmillard1602 Verified Customer Verified Customer

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Great experience! I'm on a very fixed income, they found me a Honda in my price range with only 1500$ down. The whole experience was great no pressure. Roger was super I'm on a very fixed income, they found me a Honda in my price range with only 1500$ down. The whole experience was great no pressure. Roger was super, explained everything with my new HRV perfectly. Thanks Roger. More

by cherylarafalski Verified Customer Verified Customer

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awsome I was very pleased with the staff. They were very knowledgeable and helpful. I am very happy with our purchase and am sure to be back in the future fo I was very pleased with the staff. They were very knowledgeable and helpful. I am very happy with our purchase and am sure to be back in the future for all my vehicle purchases. I Also plan to refer anyone I know who might be looking for a vehicle . I really appreciate excellent customer service. Thank you! More

by pricet4 Verified Customer Verified Customer

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Expectations Exceeded I had a great experience with Rodger Loveing in purchasing my first car. Rodger was exceptional at selecting the car that works perfectly for me. He s I had a great experience with Rodger Loveing in purchasing my first car. Rodger was exceptional at selecting the car that works perfectly for me. He showed genuine interest in all of my expectations and concerns and presented all of the bells and whistles of the car that met my needs. I was very satisfied from the overall experience from the time I entered the dealership to the time I drove away in my new car. A great overall experience. More

by Lou Verified Customer Verified Customer

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Pretty good but long I enjoy Basney Honda's dedication to their clients. My car was just in for regular maintenance. The only thing I would want improved is the timelines I enjoy Basney Honda's dedication to their clients. My car was just in for regular maintenance. The only thing I would want improved is the timeliness. My appointment was at 5 but my car wasn't done until almost 7. More

by swallace Verified Customer Verified Customer

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Traded in and purchased used Honda CR-V Thank you to Chip and Bob for making my experience with Basney Honda a very easy smooth process. My concerns with buying a used vehicle were put to re Thank you to Chip and Bob for making my experience with Basney Honda a very easy smooth process. My concerns with buying a used vehicle were put to rest after speaking with them! More

by tmataway Verified Customer Verified Customer

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Dealer did an excellent job My Mistake Bryan fixed it To those who read my first review here which I now have erased I owe Basney honda and especially Bryan Smith my apology . I messed up by pushing t To those who read my first review here which I now have erased I owe Basney honda and especially Bryan Smith my apology . I messed up by pushing the wrong buttons on our answering machine and did not hear Bryans message that our 2012 Odyssey was ready for pickup I got angry and wrote a very poor review about Basney Honda and Bryan Smith . After my wife pointed out to me my erroneous ways with the answering machine I humbly erased my not so nice review. Bryan took care of everything and had the car waiting for us at 10:30 Am just like he said the car was washed clean and spotless inside and out and everything was in good order . To sum it up this misunderstanding was my fault and Bryan did a great job Thank You Basney Honda and Brian Smith . Robert Sumption More

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Nice, easy car buying experience. Bob was very thorough when sharing all the features of the vehicle. I felt he was honest and forthright with me. Nice experience as this is my 4th veh Bob was very thorough when sharing all the features of the vehicle. I felt he was honest and forthright with me. Nice experience as this is my 4th vehicle from Basney. More

by Dee Verified Customer Verified Customer

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Great service great people. Scott was great to work with and was extremely helpful in purchasing this vehicle. He was very knowledgeable about the vehicle and was able to navigat Scott was great to work with and was extremely helpful in purchasing this vehicle. He was very knowledgeable about the vehicle and was able to navigate a scenario that allowed me to make the purchase. More

by KEITH.CARLSON Verified Customer Verified Customer

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