Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 11

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

October 03, 2024

Dealership Rating
Employee Rating

This dealership is a favorite. We have returned and purchased cars since their home was in Chicopee, MA. Their service department is impeccable. More

by PONIDRIVR46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai , William McGowan

Oct 04, 2024

Family Ford of Enfield responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

October 03, 2024

Dealership Rating
Employee Rating

great service, great people! Pleasure to work with. Especially the pick up service that came to my job! More

by gena3rus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 04, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

October 02, 2024

Dealership Rating
Employee Rating

The dealership resolve my issue without trying to upselll more unnecessary work and fixed it in a relatively short amount of time More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Oct 02, 2024

Family Ford of Enfield responded

Thank you, Doug, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 29, 2024

Dealership Rating
Employee Rating

Prompt service. Difficult getting through the phone system. Good availability for appointments & very nice facilities. More

by Tacotalker1117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Sep 29, 2024

Family Ford of Enfield responded

Thank you for choosing Family Ford of Enfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 29, 2024

Dealership Rating
Employee Rating

Everything was in a d out as promised. Tech did leave hand prints on hood and door though. More

by greg@staffordmechanical
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers

Sep 29, 2024

Family Ford of Enfield responded

Greg, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Family Ford of Enfield to be a positive one. Please don't hesitate to reach out if you need anything else.

September 24, 2024

Dealership Rating
Employee Rating

I like Enfield Family Ford. It's easy-to-use, the attendants in each department ,that I've dealt with are all knowledgeable & very helpful every time I have been there. That is More

by LIBHEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Family Ford of Enfield responded

It's great to hear that Ken was able to help you out. We aim to ensure everyone who walks through the door leaves happy. Thank you for choosing Family Ford of Enfield!

September 23, 2024

Dealership Rating
Employee Rating

Service team was professional and supportive. They promptly recieved me at drop-off, and helpfuly acquired the status of my vehicle when I called to check up on it. Overall, excellent customer ca More

by CURTIS.OLIVER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 25, 2024

Family Ford of Enfield responded

Curtis, Thank you for the kind words for Ken and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

September 16, 2024

Dealership Rating
Employee Rating

She was very helpful explaining the problem that we need to do to fix the problem we had with my vehicle. She is a very friendly person and knowledgeable. More

by debbie.richardson1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai

Sep 16, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, Debbie, and for taking the time to leave us this wonderful feedback!

September 14, 2024

Dealership Rating
Employee Rating

I always have excellent car service with courtesy and consideration. I have been a loyal customer for over 20 years. More

by JOHN12420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Agnes Pusztai

Sep 16, 2024

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, John, we look forward to having you as a valued customer for many years to come!

September 14, 2024

Dealership Rating
Employee Rating

great trust with great employees always listening to your car problems and the car is always fixed More

by SYBLEGAIL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 16, 2024

Family Ford of Enfield responded

Hello Gail: Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

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