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Ken Brown
565 Reviews
565 Reviews
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565 Reviews of Ken Brown
Verified Customer
August 01, 2024
Have had good service previously but this time was different. Their systems were down so everything seemed to be a mess. Truck had follow up work was told parts would be in within 2-3 business days. A different. Their systems were down so everything seemed to be a mess. Truck had follow up work was told parts would be in within 2-3 business days. A week later still had not received a call, so I called in the service employee that I dealt with was off so I asked if another service employee could assist. They stated they would call back, never received a call back. Another two days later I followed up to see what the status was and finally given an answer to reschedule in service. All the repairs were made and fixed the first time the best part of my service. The worst part of this experience was that with leaving my truck within their parking lot my license plate was stolen and no one from Family Ford of Enfield seemed to care. Police were called and filed report. Police officer tried to “work” with Family Ford but said they were hesitant to assist. I was parked directly in front of their security cameras. Police officer stated the owner looked on his phone through to footage for about a minute said he couldn’t see anything sorry….Meanwhile I was spending ~$800. Now my plate is driving throughout New York being charged left & right. Hopefully just bad luck. More
by Timothy.Ford2308
July 31, 2024
Very friendly and informative. Exceptional customer service. Very short wait time. Looking forward to working with Agnes again Exceptional customer service. Very short wait time. Looking forward to working with Agnes again More
by erinle8178
Other Employees Tagged: Agnes Pusztai
July 31, 2024
Service is always top shelf. Agnes always treats me well. Gave me good advice too. Agnes always treats me well. Gave me good advice too. More
by J B Stern
Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai, Kim Moore
July 30, 2024
They took me in the same day I called. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. More
by steve
Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai
July 06, 2024
Within 29 days I had a dead truck 2x. All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issue All that was done was to replace 2 batteries. They insisted that was all that was needed dispute numerous complaints about dead maverick hybrid issues out there. I doubt that my problem has been fixed and I anticipate I will be back again and have zero confidence that if I go out of town that the truck will reliably start in the future. Come on Ford Do Better!!! Loyal Ford owner since 1974!!! More
by Mary
Other Employees Tagged: Keli Morin , William McGowan
July 06, 2024
I came in for a recall on a new car that I purchased. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. More
by donnaf6659
Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai
June 25, 2024
I feel I can always put my trust in Family Ford of Enfield. Have been a customer since 2011. Enfield. Have been a customer since 2011. More
by ENAID
Other Employees Tagged: Billy Genereux, Agnes Pusztai , Greg Larouche, William McGowan
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