Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 15

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
565 Reviews
4.7

565 Reviews

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565 Reviews of Ken Brown

May 04, 2024

Dealership Rating
Employee Rating

The service people were great. The mechanic was great. The price of the services is outrageous. 3 g for labor department.We're the part for $1400.That is not totally I really don't More

by MMCBRIDE64
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
May 04, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear Ken and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 03, 2024

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Not only did my service go quickly I also ran into my salesperson who took time to help me learn some things for the navigation and radio that I couldn’t figure out. More

by hf1031
Service Price Transparency
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Recommend Dealer
Yes
May 04, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 27, 2024

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I only continue my car service at ford because of my trust in Ken. Always helpful professional and is knowledgeable. The services are reasonably priced and my car performance is always great after the s More

by JNET
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Recommend Dealer
Yes
Apr 29, 2024

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 27, 2024

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Terrible service charged me $250 for a diagnostics they didn’t check the whole vehicle More

by paulmike1973
Service Price Transparency
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Recommend Dealer
No
May 02, 2024

Family Ford of Enfield responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 25, 2024

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Ken was thorough and welcoming. He was knowledgeable about my car’s issue and was on top of the part when it came in. More

by Ks
Service Price Transparency
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Recommend Dealer
Yes
Apr 26, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your thoughts on working with Ken and our team. We're glad to hear we delivered such a great experience!

April 23, 2024

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Employee Rating

GREAT! Always friendly, courteous and helpful. I have been in every 5K miles for 11 years, always great people to work with. I've delt with Ken, Greg and Ag More

by Mike
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Recommend Dealer
Yes

Other Employees Tagged: Greg Ayers, Agnes Pusztai , Jay Delgado

Apr 23, 2024

Family Ford of Enfield responded

Thank you for your very kind review, Mike. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

April 21, 2024

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They have always been very fair with pricing and don’t fix what’s not broken. More

by SOMERS0
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Recommend Dealer
Yes
Apr 22, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

April 21, 2024

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Employee Rating

Called with a dead battery on a new F150 with under 4,000 miles Ken was very knowledgeable. Jumped the vehicle and drove to Family Ford and Ken had it ready later the same day job well done. More

by bob.sorel
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Recommend Dealer
Yes
Apr 22, 2024

Family Ford of Enfield responded

Thank you, Bob! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

April 15, 2024

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Always professional, the staff is friendly and courteous. The facility is clean and comfortable place to wait if you have to More

by mcarragher1
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Apr 15, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

April 13, 2024

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Employee Rating

Always get good service at family ford, sometimes prices are a bit high, but the work is good More

by LALU58
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Service Time
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Recommend Dealer
Yes
Apr 14, 2024

Family Ford of Enfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Ford of Enfield, we look forward to having you as a valued customer for many years to come!

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