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Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown | Page 4

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
432 Reviews
4.7

432 Reviews

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432 Reviews of Ken Brown

January 16, 2024

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Employee Rating

It was a long process, finding parts turned out to be challenging but Ken was a man of his words and the job gat finished. I just hope that the replacement parts last for while. More

by CBARILE0
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

January 16, 2024

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As always, service with Ford exceeds my expectations. Thank you for your thorough attention to detail. More

by TRISHRHD
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 16, 2024

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Great service Timely I didn't have to wait too long for my car to be finished More

by Donduck6
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 15, 2024

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Everyone is friendly, courteous and informative at the dealership. Always a pleasure to deal with! More

by LARING87
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2024

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Found issue in one visit! Other dealership was unable to with multiple visits!!! I'm happy More

by allymsdumais
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 15, 2024

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Best ever great staff great place to take a nap lol always a pleasure Easy access and great accommodation while you wait More

by redant59
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

January 15, 2024

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Great experience Nice people and great service Close to my home Price was high, didn't give no veterans discounts More

by BRIANGAMBLE1211
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

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Jan 16, 2024

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business, Brian, and hope to see you again soon!

January 15, 2024

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Worst dealership ive seen its a scam I wouldn't recommend anyone to purchase oil at this dealership nevertheless a vehicle More

by kylepinkham4
Recommend Dealer
No

Other Employees Tagged: Ken Brown

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Jan 19, 2024

Family Ford of Enfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, Kyle, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

January 04, 2024

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I have already responded to this issue. I’ve been waiting for an explanation from Family Ford More

by ksegal50
Recommend Dealer
Yes
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Jan 04, 2024

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

January 04, 2024

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Employee Rating

Understood my issue and it was resolved. Given fewer stars because of a new issue. More

by ksegal50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 04, 2024

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

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