Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Ken Brown
Ken Brown at Family Ford of Enfield

Ken Brown | Page 4

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

Contact Me
4.7
565 Reviews
4.7

565 Reviews

Write a Review

565 Reviews of Ken Brown

August 16, 2025

Dealership Rating
Employee Rating

Very professional they didn’t try to upsell me on anything. Quick turnaround time for service. Overall, a good experience. Definitely recommend. More

by jmsemi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 16, 2025

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

August 07, 2025

Dealership Rating
Employee Rating

They did not fix problem. Need to bring back. Charged me it cost me 2,000 More

by CAROLBENOIT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Report | Print
Aug 11, 2025

Family Ford of Enfield responded

Carol, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

Aug 11, 2025

Family Ford of Enfield responded

Carol, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

August 07, 2025

Dealership Rating
Employee Rating

Ken was very professional and thorough and satisfied our needs to help get my car back road. More

by mpscio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Billy Genereux, Kim Moore , Colin Twigg

Report | Print
Aug 07, 2025

Family Ford of Enfield responded

Thanks for sharing about your experience with Family Ford of Enfield. We appreciate your business and hope to see you again soon!

August 06, 2025

Dealership Rating
Employee Rating

I had an unpleasant experience. Story is too long to explain here. Unfortunately my trust with Ford and their products ends. Yes they fixed my vehicle again, but I didn’t walk away More

by MOORETINA2273
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Service manager

Report | Print
Aug 09, 2025

Family Ford of Enfield responded

Providing a positive experience is our top priority, Tina, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

Aug 09, 2025

Family Ford of Enfield responded

Providing a positive experience is our top priority, Tina, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

August 04, 2025

Dealership Rating
Employee Rating

Very curious, very thorough and very fast with info on my Edge I will suggest family ford of enfield to any of my friends More

by KELLYMOOSEMAN99
Recommend Dealer
Yes

Other Employees Tagged: Ken Brown

Report | Print
Aug 04, 2025

Family Ford of Enfield responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 04, 2025

KELLYMOOSEMAN99 responded

This is the best experience i've had getting a car fixed and I will always recommend ken and the rest of the family for any kind of car work

August 03, 2025

Dealership Rating
Employee Rating

Dealership is great folks are friendly and courteous. Willing to go the extra mile if need be. More

by 1TonOfFun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Aug 04, 2025

Family Ford of Enfield responded

Thanks for sharing your thoughts about your experience with Family Ford of Enfield. Ken and our team appreciate your business and hope to see you again soon!

July 30, 2025

Dealership Rating
Employee Rating

Professional, flawless service . I will come back and use them many more times. Thank you More

by sarahjsoucy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Keli Morin, Greg Ayers, Agnes Pusztai

Report | Print
Jul 30, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

July 27, 2025

Dealership Rating
Employee Rating

Ken helped me with an estimate for a broken wiper, which was not part of the scheduled service. More

by MGDGUA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Jul 27, 2025

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 24, 2025

Dealership Rating
Employee Rating

Fixed the problem that it came in for but somehow missed the big issue which would have been noticed immediately if the mechanics did additional testing or diagnoses. More

by fountain461015
Recommend Dealer
No

Other Employees Tagged: Ken Brown

Report | Print
Jul 28, 2025

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Jul 28, 2025

Family Ford of Enfield responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

July 17, 2025

Dealership Rating
Employee Rating

Service has always been top notch, I’ve been a long time customer. Very friendly and flexible scheduling available as well. Love my salesman Jorge as well. Family ford is awesome! More

by kathleen.carey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez

Report | Print
Jul 17, 2025

Family Ford of Enfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

1
...
3
4
5
...
57

Dealership Inventory (174 Vehicles)

new 2026 Ford Explorer car, priced at $64,700
2026 Ford Explorer
new
Carbonized Gray Metallic exterior
Automatic
Four-wheel Drive
$64,700
View Details
used 2022 Ford Explorer car, priced at $34,690
2022 Ford Explorer
used
Iconic Silver Metallic exterior
Automatic
Four-wheel Drive
$34,690
View Details
used 2022 Ford Edge car, priced at $22,690
2022 Ford Edge
used
Carbonized Gray Metallic exterior
Automatic
All-wheel Drive
$22,690
View Details
new 2025 Ford Transit-250 car, priced at $49,570
2025 Ford Transit-250
new
Oxford White exterior
Automatic
Rear-wheel Drive
$49,570
View Details
new 2026 Ford Bronco Sport car, priced at $35,430
2026 Ford Bronco Sport
new
Velocity Blue Metallic exterior
Automatic
Four-wheel Drive
$35,430
View Details
new 2026 Ford F-150 car, priced at $79,915
2026 Ford F-150
new
Star White exterior
Automatic
Four-wheel Drive
$79,915
View Details
View All Inventory