Ken Brown
Ken Brown at Family Ford of Enfield
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Ken Brown | Page 42

service advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.7
424 Reviews
4.7

424 Reviews

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424 Reviews of Ken Brown

January 14, 2021

Dealership Rating
Employee Rating

Always a pleasure to work with Ken Brown and Greg Ayers. Got the work done promptly. We bring our F-150 and Explorer for service and are well pleased. More

by blackbear1967
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

January 13, 2021

Dealership Rating
Employee Rating

My wife and I brought our two vehicles in for service. One was a 2017 Escape and the other was a 2020 F-150. We were greeted by Ken Brown as we arrived and promptly shown admission to the Service Dept. a More

by Richie V.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes

December 18, 2020

Dealership Rating
Employee Rating

Always professional. Have been a customer in Service Dept. since 2008...Have always been informed of status while being a "waiting customer". Scheduling is always easy. Treat me as if I was family, whi More

by BlueLady '07
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Greg Ayers, Agnes Pusztai , Jeremie Turcotte

December 12, 2020

Dealership Rating
Employee Rating

outstanding service department outstanding service very pleased how i was treated my service writer Agnes treated me as if i was family would definitely recommend More

by Mustanggt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Gary Craven, Jorge Suarez, Billy Genereux, Greg Ayers, Agnes Pusztai, Kim Moore , Michael Dale, Brian Grismala, Mike Moriarty

October 28, 2020

Dealership Rating
Employee Rating

quickly scheduled the service and was done on time. Ken in the service dept. was very friendly. I'll be back for future service work. More

by norm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

August 10, 2020

Dealership Rating
Employee Rating

Great service. Friendly staff and all issues were resolved and fully explained. The location was pristine and no waiting was encountered. Yada yada yada yada yada. More

by djhesscfo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

July 20, 2020

Dealership Rating
Employee Rating

Enfield Ford has always done us right. We've purchased 6 cars/trucks there. Jorge Suarez made the test drives and service work a breeze. The entire staff at EFF has treated us right. Good job folks! More

by Gerry B
Recommend Dealer
Yes

Other Employees Tagged: Jorge Suarez, Agnes Pusztai , Jeremie Turcotte

June 20, 2020

Dealership Rating
Employee Rating

Dropped my SUV off early to pick it up later in the day received a call service was completed within an hour of drop off. More

by Shelley
Recommend Dealer
Yes
Jun 21, 2020

Family Ford of Enfield responded

Shelley, Thank you! We appreciate your business and Ken and the team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Family Ford of Enfield.

June 16, 2020

Dealership Rating
Employee Rating

I always feel that they take care of my car as if it was one of theirs. If I didn’t trust them... I wouldn’t be going for 15+ years!!!😘 More

by sillysallyg
Recommend Dealer
Yes
Jun 16, 2020

Family Ford of Enfield responded

It has been a pleasure serving you! Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

June 07, 2020

Dealership Rating
Employee Rating

Super clean well organized and efficient. Scheduled repairs were completed on time at a reasonable price. Ken explained the repairs in great detail. This was very much appreciated. More

by Wbeach9426
Recommend Dealer
Yes
Jun 08, 2020

Family Ford of Enfield responded

Hello, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Family Ford of Enfield, we look forward to having you as one of our valued customers for many more years to come!

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