Ken Chan

This was just a minor incident that occurred, and Albany Subaru came to my rescue! Somebody stole the wiper blade off of my rear windshield wiper! I only noticed it during the rainstorm in Berkeley/Albany/E Subaru came to my rescue! Somebody stole the wiper blade off of my rear windshield wiper! I only noticed it during the rainstorm in Berkeley/Albany/El Cerrito last week. It might have happened awhile ago...or maybe just when it started raining. BUT.... I called Albany Subaru, it was almost 6:00 pm on a Thursday, they said "Come on in!" I was in the neighborhood, I drove in, a service salesperson walked me over to the parts desk, they had the right wiper blade, the salesperson immediately installed it on my rear wiper, and I paid $23 for the part, and $0 for the "labor." It was a totally pleasant experience, which took a total of about 10 minutes, including some friendly banter about what the world is coming to when you can get your wiper blade stolen in a rainstorm! This is really memorable great service from Albany Subaru that makes me smile even thinking about it! Kind of a throwback to an earlier time, when you could ask for help from a local business and get it...fast! More

by jring3 Verified Customer Verified Customer

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quick assist and service. . specialist knowlegeable and accomodating.. keep up the good service..👍It was a pleasant experience.. also free snacks outstanding.. customer’s loun . specialist knowlegeable and accomodating.. keep up the good service..👍It was a pleasant experience.. also free snacks outstanding.. customer’s lounge clean..😊 More

by gie915 Verified Customer Verified Customer

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Subaru serviced my 2024 Crosstrek, took good care pf the car and the staff rated here were welcoming and very helpful. car and the staff rated here were welcoming and very helpful. More

by brettchun Verified Customer Verified Customer

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Jay at Albany Subaru was great. They kept me informed. Technician did a great job. They kept me informed. Technician did a great job. More

by MEJIAS.ROCK Verified Customer Verified Customer

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Very professional/ early pick up of mr car and work done a lot earlier than expected a lot earlier than expected More

by Ricardo David Verified Customer Verified Customer

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Service is a mixed bag… • Service Reps are good • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs • Mechanics are good • My SUV’s interior driver’s side door and seat base get scuffed pretty much every time I bring my vehicle in. The scuffs look to be kicks from someone’s shoes, probably when entering the vehicle While the service is otherwise capable, and I’d like to recommend Albany Subaru to my friends for its mostly friendly people and convenience, how can I do that with the caution: “But get ready to have your interior scuffed up”? More

by CALYPSOZAN Verified Customer Verified Customer

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Victoria was very helpful and competent. When my car was ready she immediately texted me to let me know. When my car was ready she immediately texted me to let me know. More

by george Verified Customer Verified Customer

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The service staff was excellent. My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in My service advisor, James Madison, went out of his way to get my needs met. Ken, in parts, got me everything I ordered. The service was performed in a professional manner. More

by george@berkeley.edu Verified Customer Verified Customer

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I always get great service from Albany Subaru. I don't mind waiting in their comfortable waiting area or walking a few blocks for a cappuccino. I don't mind waiting in their comfortable waiting area or walking a few blocks for a cappuccino. More

by denimanning Verified Customer Verified Customer

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Always quick and easy to deal with. Great customer service and great turn around time. Great customer service and great turn around time. More

by NINAPIAGENTINI Verified Customer Verified Customer

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