Ken Delk | Page 18

Quick, Simple and Complete Have had great experience with the dealership every time, they provide excellent customer service and have always met my expectations. Look forward to Have had great experience with the dealership every time, they provide excellent customer service and have always met my expectations. Look forward to working with them in the future. More

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Went out of the way for me I'm not the ideal client. I have great credit, but in terms of my budget I have limits in cement on what I can do - most of which wouldn't make a deal I'm not the ideal client. I have great credit, but in terms of my budget I have limits in cement on what I can do - most of which wouldn't make a dealership very happy. Not a lot in the bank, and a trade with some negative equity that had to be dealt with. I knew what I could afford at a max, and if it couldn't be met or came in too high I had to walk away. After an initial financing denial, both he and Mike in Finance kept going at it. I got the terms I needed to fit my budget, the deal I needed and the car I wanted. The whole process was two days (due to some virus slowdown issues), but I rolled out of there happy. I was intimidated walking into a BMW dealership because they're known for high end cars, higher price tags and part of me felt like the Jethro Clampett rolling into Beverly Hills. That faded fast and even though I didn't get a new car, I got the car I wanted. When the time comes for a new one, I'll remember this experience. More

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Not important Dealership seemed like they were too busy to deal with me and my purchase; not willing to negotiate to get to the price/payment I wanted. The salesma Dealership seemed like they were too busy to deal with me and my purchase; not willing to negotiate to get to the price/payment I wanted. The salesman knew I needed a car because I had recently sold mine, so he knew I had to purchase something, and, because of credit issues, knew I was going to buy there. He did eventually return calls and did return emails. He tried to keep me up-to-date, but just seemed like they were too busy, even in a pandemic, to deal with me and my small purchase, I'm sure, compared to new cars they had to sell. More

by MLewis Verified Customer Verified Customer

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Working with Ken was Easy. Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and Leased my X5 from BMW of Westlake back in 2017. Ken contacted me about my lease expiring and asked what I wanted to do. Since I liked the car and it was low mileage (And a diesel which is no longer available!) he presented me with two options: buying outright and buying it as a CPO. After further discussions, I decided to pay the additional to buy it as a CPO. Ken was very professional and working with him was easy. My experience with Ken and BMW of Westlake was very good. More

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Ken and BMW Our experience in searching for a new car ended when we walked into BMW of Westlake and met Ken Delk. He was highly professional, knowledgeable about Our experience in searching for a new car ended when we walked into BMW of Westlake and met Ken Delk. He was highly professional, knowledgeable about the selections offered and offered excellent advice. Ken was one of the most courteous agents we have ever dealt with and willingly looked for a vehicle that met our wishes and desires. We bought a BMW within one day. Ian was so patient in explaining the vehicle operating system and walking us through everything we needed to know. He answered our questions and offered his services whenever needed. Mike was personable, efficient and had everything ready to sign which simplified the buying process. What a great experience! More

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Ken was very helpful through the sales process and made every step easy. The team was very respectful and aware when it came to concerns over Covid. every step easy. The team was very respectful and aware when it came to concerns over Covid. More

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Ken Delk was great to work with at BMW of Westlake. With everything going on right now with the coronavirus, Ken made the buying process easy and simple. BMW of Westlake has a great selection of new and use everything going on right now with the coronavirus, Ken made the buying process easy and simple. BMW of Westlake has a great selection of new and used vehicles as well. They will put you in anything you are looking for. More

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Super Quick and Easy Out of State Delivery Ken Delk was awesome! I never experienced such a quick, easy, and efficient way to lease a car. The car and offer were exactly what I was looking for Ken Delk was awesome! I never experienced such a quick, easy, and efficient way to lease a car. The car and offer were exactly what I was looking for - I signed the offer the same day, got set up with a notary the next day to sign the documents, and my car was delivered 2 days later! Amazing car for an awesome deal. Thank you! More

by ashley.shea Verified Customer Verified Customer

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My First BMW of many Everyone was courteous and friendly my entire time at the dealership. Ken was great to work with through the entire process. This was by far the qui Everyone was courteous and friendly my entire time at the dealership. Ken was great to work with through the entire process. This was by far the quickest and easiest process for receiving a new car that I have experienced. More

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Great dealership! Very helpful and friendly. Ken Deik was our Client Advisor. I strongly recommend him, he made it a very nice experience purchasing our first BMW our Client Advisor. I strongly recommend him, he made it a very nice experience purchasing our first BMW More

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