Ian Filo

Amazing experience, Ken was so easy to work with and made the process super efficient!! Thank you so much!! the process super efficient!! Thank you so much!! More

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Few people understand what it feels like to walk into a car dealership as a woman. Too many times, the misogynistic condescension is palpable. Finding people who are worthy of trust, people who deal fair car dealership as a woman. Too many times, the misogynistic condescension is palpable. Finding people who are worthy of trust, people who deal fairly with you without all of the slime, is absolutely invaluable. That is what I found at BMW of Westlake with Kelly Cavanagh. She is wonderful--smart, up front, and personable. When I showed interest in updating my vehicle, she offered me some options; when those weren't quite right, she found out what I really wanted and made sure to acquire the exact fit for me, and I could be more thrilled! I can't thank her enough for being so awesome and making this whole experience seamless and stress-free. More

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Kelly was great. Low pressure and very patient to answering questions. She made herself available to talk through different options. During the pricing conversation Low pressure and very patient to answering questions. She made herself available to talk through different options. During the pricing conversation was open about the numbers. When she learned we had young children, she was proactive and having paperwork ready for us so that our time at the dealership was efficient. She asked the right questions to get us the vehicle we truly wanted! More

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Excellent service dept headed up by Brittaney. Also great plus having the interior of my vehicle cleaned each time it is serviced, that person does an exceptional job! Also great plus having the interior of my vehicle cleaned each time it is serviced, that person does an exceptional job! More

by EDDIE22550 Verified Customer Verified Customer

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My service appointment was great, met at the door and quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. quickly proceeded. Kevin was friendly and very knowledgeable! All work was completed exactly as planned and in less time than expected. More

by PATTYSTROUSE Verified Customer Verified Customer

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Prompt, very helpful, courteous, knowledgeable, Ean took the time to answer my questions and educate me on my BMW the time to answer my questions and educate me on my BMW More

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Really just the most amazing dealership you can go to. The service department is amazing. The service department is amazing. More

by bmquick08 Verified Customer Verified Customer

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Naz was a great associate to work with. He knows his product and helped us make a great choice. He knows his product and helped us make a great choice. More

by Mksarrouh Verified Customer Verified Customer

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Matt is an excellent service advisor. I’ve been to many of the local competitors and Matt wins the business for BMW Westlake. He’s efficient, quick and no bother. Two examples in the past I’ve been to many of the local competitors and Matt wins the business for BMW Westlake. He’s efficient, quick and no bother. Two examples in the past month, x6 needed a water pump, part was there job was dune the same day as oil change under warranty. X7 had a front driver clunk, sway bar link, there the next day to be installed under warranty. To me car brand ownership is heavily weighted toward service and dealer experience, Matt provides that for me. More

by GUSGOLINSKI Verified Customer Verified Customer

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Fabulous and easy process getting my new BMW. I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! I highly recommend this dealership. This is my 4th BMW from them. Great deals and great customer service!! More

by Katherine V Verified Customer Verified Customer

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