Ken Gilland | Page 2

Town Center Nissan responded

Thank you for taking the time to share your experience. We’re sorry your recent visit did not meet the level of service you had previously come to expect from Town Center Nissan. When specific services are requested at check-in, we understand how frustrating it is to discover afterward that they were not completed. We’re especially concerned that the tire you asked us to inspect continues to lose pressure and that the requested tire rotation was not performed. If we were unable to complete either service during your appointment, that should have been clearly communicated to you before you left. We appreciate you bringing this to our attention and apologize for the inconvenience of having to make another trip. Your feedback will be shared with our service team so we can improve both our service process and communication with our customers.

Town Center Nissan responded

Thank you for the great review! We're glad to hear that everything was handled as requested and that our team kept you informed about the tire issue. It's great to know we were able to work together on a solution that met your needs. We appreciate you trusting Town Center Nissan with your vehicle and look forward to serving you again!

Town Center Nissan responded

Thank you for the great review! We're glad to hear you received excellent customer service and that Ken Gillard helped make your oil change visit quick and easy. We'll be sure to share your kind words with Ken. Thank you for choosing Town Center Nissan—we appreciate your business and look forward to seeing you again!

Town Center Nissan responded

Thank you for the fantastic review! We're so happy to hear how excited you are to have Ken back in our service department. It's clear that his dedication and exceptional customer service have made a lasting impression over the years. We'll be sure to share your A+++++ compliment with him! Thank you for choosing Town Center Nissan, and we look forward to seeing you again soon.

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear you had an excellent service experience with our team. It's great to know that Ken made you feel informed from the moment you arrived by explaining the service process, and that Barry Alderman kept you updated on the technicians' findings and recommendations. We're glad the oil leak was resolved and that you're enjoying the improved ride after your new tires and alignment. Thank you for trusting Town Center Nissan with your vehicle—we truly appreciate your support and look forward to serving you again!

Town Center Nissan responded

Thank you for your wonderful review and for your incredible loyalty over the past 20 years! We're honored that you've trusted Town Center Nissan with your vehicle for so many years. It's great to hear that Ken provided excellent service by keeping you informed throughout the progress of your vehicle and ensuring you had a positive experience. We'll be sure to share your kind words with him. Thank you again for your continued trust and support—we look forward to serving you for many more years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're delighted to hear that your appointment was honored, your service was completed in a timely manner, and that the final price exceeded your expectations. Providing efficient, high-quality service at a fair value is always our goal. We truly appreciate your trust in Town Center Nissan and look forward to serving you again on your next visit!

Town Center Nissan responded

Thank you for taking the time to share your detailed feedback. We're delighted to hear that Ken Gilland provided such outstanding service. His honesty, thorough explanations, and willingness to review tire options with you while answering your questions are exactly the kind of customer care we strive to provide. We're also glad he made your appointment a priority and took the time to check in with you before leaving for lunch to ensure you had no remaining concerns. At the same time, we're sorry to hear that other aspects of your visit did not meet your expectations. We understand your concerns regarding being approached about purchasing a new vehicle while you were in for service, and we appreciate you sharing your perspective. Your feedback is important to us and will be shared with our team as we continue working to improve the overall customer experience. Thank you again for recognizing Ken's exceptional efforts. We truly appreciate your feedback and your continued trust in Town Center Nissan.

Town Center Nissan responded

Thank you for your wonderful review and for your continued loyalty to Town Center Nissan! It means so much to us that you've trusted our team to maintain and service three of your vehicles over the years. We're honored to have earned the confidence of both you and your partner, and we're grateful for your kind words about the care you've received. Thank you for allowing us to be your trusted service team—we look forward to taking care of you and your vehicles for many years to come!

Town Center Nissan responded

Thank you for your wonderful review! We're thrilled to hear that Ken continues to provide the honest, friendly service that keeps you coming back. Knowing that you look forward to working with him whenever your Nissan vehicles need service is one of the highest compliments we could receive. We'll be sure to share your kind words with Ken. Thank you for your continued trust in Town Center Nissan—we look forward to taking care of you and your Nissans for many years to come!