Ken Hanscom
Ken Hanscom at Herb Gordon Subaru

Ken Hanscom | Page 2

Service Director

Herb Gordon Subaru

3161 Automobile Blvd
Silver Spring, MD 20904

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5.0
121 Reviews
5.0

121 Reviews

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121 Reviews of Ken Hanscom

June 23, 2024

Dealership Rating
Employee Rating

Vitaly, Ken and the team are awesome. Our family has been bringing our cars for service with them for ages now. Vitaly works hard to provide great service and ensure our cars are running More

by T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov , Michael Goodman

Jun 24, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

June 03, 2024

Dealership Rating
Employee Rating

I took a long time to decide; and worked with 2 different sales people. Diego was amazing; he is not there anymore. Worked with Mo who is great. Special shout out to Michael Roy who is the General Sales Mana More

by Shiva
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 05, 2024

Herb Gordon Subaru responded

Hello Shiva, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

February 06, 2024

Dealership Rating
Employee Rating

Herb Gordon Subaru service dept is just the best service dept I have ever used. Vitaly takes great care of his customers with honesty and thoroughness while explaining everything. He is always so accommod More

by bjschap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Greg Edwards, Vitaliy Khlebnikov, Rodney Rogers , Harry Price

Feb 09, 2024

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 19, 2023

Dealership Rating
Employee Rating

Herb Gordon Subaru is the best in terms of customer service and overall friendliness. I love my Subaru even more because these guys take such good care of my car. More

by Jtwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers , Michael Goodman

Dec 21, 2023

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 17, 2023

Dealership Rating
Employee Rating

I have been coming to this dealership since 2005 when I purchased an outback XT. The service department has always treated me very well, and is the reason why I continue to purchase cars from this dealersh More

by Mevogt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2023

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

August 20, 2023

Dealership Rating
Employee Rating

Quick and easy service. Quality overview of work and always a lovely group of people ready to provide good service. More

by DougA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 23, 2023

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 07, 2023

Dealership Rating
Employee Rating

Work is top notch and service staff are friendly, knowledgeable and caring. I have trusted them with my Subarus for over twenty years. More

by Smitty8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Prada

Aug 10, 2023

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

July 07, 2023

Dealership Rating
Employee Rating

Another great experience with Vitaliy. Why didn't I find him sooner. He makes Subaru service a pleasure. More

by Abg1955
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers, Jerell Latham , Michael Carey, Michael Goodman, Luis Prada, Harry Price

Jul 10, 2023

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

May 31, 2023

Dealership Rating
Employee Rating

Vitaliy is always straight forward honest. He is a pleasure to deal with. I always feel he has my best interest in mind. More

by Notinterested
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov, Rodney Rogers, Jerell Latham , Michael Carey, Michael Goodman, Luis Prada, Harry Price

Jun 02, 2023

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

May 05, 2023

Dealership Rating
Employee Rating

GREAT SERVICE GREAT PEOPLE TO WORK WITH . always kind and responsive. WORK COMPLETED ON TIME EVERY TIME More

by CURTISDAY478
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Vitaliy Khlebnikov

Jun 27, 2023

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

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