Ken King
Ken King at Byers Mazda

Ken King | Page 18

Mazda Service Guest Specialist

Byers Mazda

2435 Billingsley Rd.
Columbus, OH 43235

Contact Me
4.8
182 Reviews

Dealership Experience

14 yrs, 10 mos

Industry Experience

42 yrs, 2 mos

Languages Spoken

English English

4.8

182 Reviews

Write a Review

182 Reviews of Ken King

April 17, 2018

Dealership Rating
Employee Rating

Routine oil change Not an issue for this visit but, I’m not a big fan of centralized scheduling. I like talking directly to a service writer as they can sometimes give s More

by Dfal102
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

April 13, 2018

Dealership Rating

Good maintenance Great servicing on car and explaination was done Car wash was marginal. My wife was happy with service but not impressed with car wash experience More

by WCRATES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Beaver

April 12, 2018

Dealership Rating
Employee Rating

Recall service People are very nice took their time explaining the service to be performed. Took less time than expected. Car was nice and clean. Oil change done als More

by lushinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Beaver

Apr 13, 2018

Byers Mazda responded

Thank you for taking to share your experience with us and our Service Department. It's always good to hear that we were able to take care of you quicker than expected. Should you need additional assistance, please don't hesitate to reach out to us.

April 12, 2018

Dealership Rating
Employee Rating

Great The service is always done well and the customer service is great. The work is done in a timely manner and sometimes sooner than promised. More

by SMLAWRIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Apr 13, 2018

Byers Mazda responded

Thank you for taking time to share your experience with us and Ken. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for sharing your experience with us.

April 10, 2018

Dealership Rating
Employee Rating

Tire pressure was low after service & car was not washed Even though the low pressure signal turned on after the service, it was not maintained. Also, last couple of times car was was not done although this More

by tmanandhar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: David Beaver

Apr 11, 2018

Byers Mazda responded

Thank you for sharing your experience and we apologize for the issues. It sounds like there are some things that need to be corrected and we want to assist you. Please contact our Service Manager Mark Haag ( mhaag@byersauto.com ) to discuss your service with us. Again thank you for sharing your concerns and we apologize for any inconvience that this caused.

April 08, 2018

Dealership Rating

Not quite done as scheduled Dealership had to order parts for repairs. I paid extra to have parts overnight shipped to complete repairs on Friday. When I came to pick up car, I w More

by GBRIGGY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brad North

Apr 11, 2018

Byers Mazda responded

Thank you for sharing your experience we like to hear about how things are handled both good and bad. We apologize that it sounds like things weren't handled as you expected, please reach out to our Service Manager Mark Haag ( mhaag@byersauto.com ) to let him know about your concerns. Once again we apologize that things were handled in a manner that you were expecting.

April 03, 2018

Dealership Rating

Recall for my CX9 Mazda 2007 They were nice got and my recall done fast. Passenger airbag. Happy with check out also. I dropped off my car the night before. Thanks More

by BSTONE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Beaver

Apr 05, 2018

Byers Mazda responded

Thank you for taking time to share your experience with us and our service department. We are glad we were able to get you in and taken care of so quickly. Should you need any additional assistance now or in the future, please don't hesitate to reach out to us. Thank you again for choosing us for your service needs.

March 30, 2018

Dealership Rating

Good service experience Professional staff got me in earlier than appointment and out quickly. They worked in an extra minor repair too. Will continue to drive out of my way More

by Dave N
Recommend Dealer
Yes
Mar 30, 2018

Byers Mazda responded

Thank you for sharing your experience with us and choosing us for your Service needs. It's great to hear that you were treated so well during your service. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

March 30, 2018

Dealership Rating
Employee Rating

Great experience at 25K mile check-up Got the appointment day and time I wanted. Price of 25,000 mile check-up was less than I expected. Last minute, told them I needed a new battery for More

by AMHIRSCH1183
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 30, 2018

Byers Mazda responded

Thank you for sharing your experience with us and choosing us for your Service needs. It's great to hear that you were treated so well during your service. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

March 29, 2018

Dealership Rating

Love the Express Service This is the 2nd time I’ve used the express service to have my oil changed and tires rotated. I am always impressed with the fast and quality service More

by HOCKEYGIRL27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: David Beaver

Mar 30, 2018

Byers Mazda responded

Thank you for sharing your experience with us and choosing us for your Service needs. It's great to hear that you were treated so well during your service. Should you need any additional assistance now or in the future please don't hesitate to reach out to us. Thank you again for sharing your experience and choosing us for your service needs.

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