Ken McLemore | Page 5

Love this Dealership!! Let me start by saying we bought a new truck two years ago from Ken and he went above and beyond to find what I was looking for. This past Saturday, w Let me start by saying we bought a new truck two years ago from Ken and he went above and beyond to find what I was looking for. This past Saturday, we had found a truck at a different dealer and stopped by to see Ken to see if he might have something we liked before going to other dealership. He was with another customer so we decided to go forward and talk to other dealer. After several hours and not sure we wanted to do the deal....I called Ken to see what he could find for me. We then went to another dealer to look and Ken had called to let me know he found two trucks that fit what we wanted. He needed us to get our trade there, so they could work the numbers. Long story short, by the time we got there it was late and we were still able to close the deal by the time they closed! I thank all of the guys who worked diligently to get us into what we wanted! Even though we were all exhausted and the weather was cold and dreary....this dealership has always gone above and beyond for us. We will now wait patiently, the next time we our in need of a vehicle.....because we know Ken and the staff here will get it done as quickly as possible for us! Thank you guys, I can't say enough good things about how your team always takes care of us!! More

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A sales experience from a sales person I’ve been in sales for over 15 years, when it comes to making a big purchase I am going to do my homework before pulling the trigger. I had researche I’ve been in sales for over 15 years, when it comes to making a big purchase I am going to do my homework before pulling the trigger. I had researched the different makes and models and narrowed it down to the F150 King ranch 4x4 so the next step was finding the dealership I wanted to purchase it from. I had a good friend purchase a truck from Sam Pack’s Five Star Ford in North Richland Hills previously and he gave me Ken McLemore’s information to reach out to. When I first met Ken I let him know what I was looking for, but that I was now shopping dealerships. He understood and did not try to push a sale on me and walked me around the dealership and explained how they do things at the dealership and their focus on customers. He showed me the different awards the dealership has won and continues to win for their focus on customer service and walked me back to the service department to introduce me to some of their team members in that department. I appreciated this experience as he listened to my needs at the time and met them…I did not have the same experience at other Ford dealerships. When it came down to pulling the trigger on the purchase I reached out to Ken to let him know and to see what they had in stock. He found a truck that had what I wanted and I came out to do a test drive and see the tuck. I let him know I was going to make a final decision in the morning as I had one other dealership I was going to visit after and would come back in the morning and we set a time to meet (notice again no high pressure sales tactic to make a purchase). I visited the other dealership and let them know that I had visited one other and I was making a decision in the morning, they did not have a truck in stock, but said they found one they could transfer and then proceeded to get me to buy then with the “What would it take to have you buy now” pitch. I let them know I was not going to buy now and wanted to review the two offers that evening and make the final decision in the morning. I met with Ken the next morning and had called the other dealership on the way to give them an opportunity to try and make a better deal and such and was told they would see what they could do and call me back. I wound up calling two more times as I never received a call back after leaving two messages. I then negotiated a deal on the truck with Ken that I felt was a good deal for both of us and was pleased with the outcome. The negotiation with the finance personnel was not as smooth, but we eventually came to an agreement and I am now the proud owner of a new Ford F150 King Ranch 4x4. To add to the experience… I had two minor things needing adjustment on the truck (hood latch release and rear seat lock) and sent a message to Ken to let him know and that I was going to be at the dealership on Saturday to take the Sync class. He said to meet up with him when I arrived and he would get the truck to service to take care of it while I was in the class. I met Ken on Saturday morning and he took my keys and took the tuck back to the service department. While I was in class, Ken brought my keys back to me and let me know where the truck was parked and that both items had been fixed. When the class was over I went to get into my truck after checking that both items were addressed and noticed it had also been washed, a little gesture like this goes a long ways in my eyes about going the extra step to take care of your customers. A very good way to start off with the service department which was one of my initial concerns. A quick side note regarding the Sync class I attended. The instructor; Jimmie Mathews, was very friendly and easy to get along with. He went through the standard presentation but was always willing to go off course to address additional questions and take a deeper dive into items of interest. He was also able to answer questions outside of the Sync system that came up and some of the tips he gave to specific questions worked just as he described. I thought this was a very beneficial experience and he gave his contact information if any questions come up down the road. I did a lot of research before making my purchase and I am a tough negotiator. I will say that I am very pleased with the entire purchase process at the dealership and the follow up experiences with service and the training class. I would have no problem recommending Ken, Jimmie or the dealership for anyone looking to purchase a Ford vehicle. A happy customer, Michael E. Kenyon More

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Wonderful car buying experience Great customer service. Worked with us to get car we wanted. We also got a good warranty. Sorry I forgot the name but our finance guy was very helpful Great customer service. Worked with us to get car we wanted. We also got a good warranty. Sorry I forgot the name but our finance guy was very helpful, as well. More

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Great Experience Ken Mclemore was extremely professional and very knowledgeable about the vehicle I wanted to purchase. He not only helped me with my vehicle selection Ken Mclemore was extremely professional and very knowledgeable about the vehicle I wanted to purchase. He not only helped me with my vehicle selection and test drive, he also was the only person I had to negotiate with and he was able to explain all the options on the vehicle both before and after the transaction was complete. Every other person I dealt with was great and professional as well with the willingness to answer any questions I might have. I will buy my next Ford here and I would recommend to my friends to do business with Ken and Five Star Ford. More

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Quick and easy Sometimes dealing with salesmen can be difficult, especially when dealing with two of them. Luckily for me, they are not afraid to help each other an Sometimes dealing with salesmen can be difficult, especially when dealing with two of them. Luckily for me, they are not afraid to help each other and it was seamless. Both were helpfully in getting things together quickly and I was in and out faster than expected. Very much appreciated. Thanks, James Blackerby More

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Honest, Patient, and Knowledgable Sales Professional Ken was an all-star! He was extremely patient in finding the exact SUV my wife was looking for and extremely knowledgable about the different models. Ken was an all-star! He was extremely patient in finding the exact SUV my wife was looking for and extremely knowledgable about the different models. Most salesman will lie/cheat/steal just to make a deal, but we never felt that way with Ken and he made the entire process a breeze. I would highly recommend Ken to any looking for a new/used vehicle in the DFW area. More

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TIME WELL SPENT WITH GREAT STAFF❤️👍👍 This is my fourth car purchase from 5-Star Ford, Richland Hills. I live in Arlington, but I wouldn't go any where else. Doreen Parker and Jeff Crabt This is my fourth car purchase from 5-Star Ford, Richland Hills. I live in Arlington, but I wouldn't go any where else. Doreen Parker and Jeff Crabtree were the best in negotiating my 2017 Ford Escape Titanium. Doreen was always quick to reply to my MANY email questions prior to my onsite visit to actually purchase the car I wanted. I appreciated that very much. Jeff always helped me get the numbers right so I could afford what I wanted. Also, thanks to Ken McLemore who helped me set up my Ford Sync System. Finance Manager, Robert E. Leet, was extremely helpful in explaining my many payment options. Getting to visit, and talk with Sam Pack was an added plus. EVERY staff member I dealt with made me comfortable and treated me "like family". Thank you. More

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Total satisfaction This is our 4th new vehicle to purchase at Five Star Ford - NRH since 1999. Some of the staff have changed over the years but not the professionalism This is our 4th new vehicle to purchase at Five Star Ford - NRH since 1999. Some of the staff have changed over the years but not the professionalism and customer service. Ken McLemore was a pleasure to work with and worked with us for the best possible deal. More

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Awesome ... They were friendly they were helpful and they directed me in the right direction.. Ken McLemore was really helpful and help me get more car for my ... They were friendly they were helpful and they directed me in the right direction.. Ken McLemore was really helpful and help me get more car for my Buck and the finance department was awesome More

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Great My experience with Five Star Ford was very good. The sales floor people very helpful very nice and courteous. The finance department was very helpful My experience with Five Star Ford was very good. The sales floor people very helpful very nice and courteous. The finance department was very helpful and courteous all around. Going to get my daughter a car a reliable car and came away with one and I was very happy and my daughter is very happy. I would recommend Five Star Ford all my friends and family More

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