Ken Mello

The service department is terrible and the manager does not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy not seem to care. If they continue with the below standards in the service department. They dealership may not survive the Down economy More

Report | Print

Simple service gone wrong I have been going here for past 4 yrs but that was my last visit. Put up with arrogant service folks since it was close to my house. But this visit to I have been going here for past 4 yrs but that was my last visit. Put up with arrogant service folks since it was close to my house. But this visit took the cake- went in for simple service and stood there waiting while the service folks chatted without paying attention. Looked past that but then went in to pick my car the next day and the lady behind the counter said they don’t have my keys and service center is closed - what!!!! And mind u this was not well within their working hours. Instead of trying to say she will help find my key - she jus sat there looking at me as if I was asking for their money. Then another service person came and was able to begrudgingly get me my key as if if he was doing me a favor. Thx but no thx. They have have a brand new shiny place but they have forgotten how to treat their customers- keep the new place and lose customers. More

by Admincar Verified Customer Verified Customer

Report | Print

2019 Corolla lease 2018 Camry service Like to thank Cj Gagnon for his excellent customer service on purchase of 2019 Corolla and John Russo and Ken Mello for service on my 2018 camry Like to thank Cj Gagnon for his excellent customer service on purchase of 2019 Corolla and John Russo and Ken Mello for service on my 2018 camry More

by John delsolio Verified Customer Verified Customer

Report | Print

Worst dealership I’ve ever worked with There aren’t enough words to describe how disappointed I am with both their sales and service departments. I would not recommend this dealership to an There aren’t enough words to describe how disappointed I am with both their sales and service departments. I would not recommend this dealership to anyone and will never do business with them ever again. More

by VLADIMIRDINOV Verified Customer Verified Customer

Report | Print

Oil change Service was quick and easy. They took my car right away. Did what they said they were going to do and got my car back to me in less time than they sai Service was quick and easy. They took my car right away. Did what they said they were going to do and got my car back to me in less time than they said More

by SMITHS0305 Verified Customer Verified Customer

Report | Print

Front tires and oil change The representative was very cordial and accomodated my car repairs in their busy day without appointment. When the call me back, he didn't pressure m The representative was very cordial and accomodated my car repairs in their busy day without appointment. When the call me back, he didn't pressure me into more repairs and got my car within a few hours More

by CATALAN.HUGO Verified Customer Verified Customer

Report | Print

Knowledgeable and fast service Was greeted properly and told everything that would be performed on vehicle. Was fast service. All friendly and a lot of info given about service ther Was greeted properly and told everything that would be performed on vehicle. Was fast service. All friendly and a lot of info given about service there. More

by SHAUNPAUL814 Verified Customer Verified Customer

Report | Print

fast and friendly service Great service at Woburn Toyota. I waited for 1 h and 15 min for the oil change and tire rotation service. I get some work done with the free Wifi wh Great service at Woburn Toyota. I waited for 1 h and 15 min for the oil change and tire rotation service. I get some work done with the free Wifi while waiting. Free coffee and goodies for hungry people. Good job! More

by XUS Verified Customer Verified Customer

Report | Print

Charged labor for what was clearly a warranty issue I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all I was disappointed to be charged labor for an issue that was clearly a warranty problem. I purchased my car new from Woburn Toyota, and performed all recommended services with them. Less than 3 years after purchase it started blowing white plastic flakes from the air vent. I believe this should have been covered by the vehicle's warranty: clearly there was a defective part somewhere in the AC system shedding a plastic coating. The dealer was unable to root cause the problem, and charged me labor for investigating it. I was informed the air filter needed changing (but it was not changed when they serviced the vehicle, on schedule, a couple of months earlier). I asked to see the manager and no one was prepared to go and get her, she was not at her desk. Very dissapointed. More

by J R Verified Customer Verified Customer

Report | Print

Great service Great friendly service in less time than I would have expected. I will continue to recommend Woburn Toyota to all of my friends and colleagues. Great friendly service in less time than I would have expected. I will continue to recommend Woburn Toyota to all of my friends and colleagues. More

by SEAN.KANE Verified Customer Verified Customer

Report | Print