Ken Mercer
Ken Mercer at Heritage Honda Westminster

Ken Mercer

F&I Manager

Heritage Honda Westminster

580 Baltimore Blvd
Westminster, MD 21157

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4.9
144 Reviews

A Honda Loyalist since 1990 when I purchased my first 1990 Honda Accord EX CPE. Today I enjoy drives with my wonderful wife in my brand new 2023 Honda Ridgeline while her 2024 Honda CR-V is in the garage. I truly enjoy helping others become a part of the Honda family.

Dealership Experience

5 yrs

Specialties & Trainings

100% Honda Trained - 100% Dealer Rater Trained

4.9

144 Reviews

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144 Reviews of Ken Mercer

November 07, 2025

Dealership Rating
Employee Rating

The dealership has very knowledgeable and courteous employees that will help you get the best experience More

by shed5580
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Nov 08, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 07, 2025

Dealership Rating
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I absolutely had an AMAZING experience, purchasing my new 2025 Honda Accord Hybrid. From my sales guy Dylan Young to the General manager Robert Lee and all those employees in between. Everyone was very profe More

by roshaejones
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Lee, Dylan Young

Nov 08, 2025

Heritage Honda Westminster responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

November 01, 2025

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Dylan and his team at Honda Heritage of Westminster, were incredible! Super attentive and informative even days before we came in to look at the lot. The text message feature is awesome and Dylan was able to More

by Rachel H.
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Bryan Duff, Dylan Young

Nov 02, 2025

Heritage Honda Westminster responded

Hi Rachel, thank you for your positive review. We're glad to hear that you found our team here at Heritage Honda Westminster so helpful in the purchase of your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

October 09, 2025

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Would recommend James for any vehicle you're looking for. All the employees that were involved with my purchase were awesome! More

by TP
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes
Oct 12, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and five star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 27, 2025

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James W. was absolutely best salesman i’ve ever seen. Sales Manager Lyle absolutely embarrassing !!!!!!!! More

by Rick Cooke
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Robert Lee, Phil Stillman, Bryan Duff, James Whittaker , Lyle, Sales Manager ( -1 Stars) Horrible i’ve seen

Oct 02, 2025

Heritage Honda Westminster responded

Thank you for taking time to speak with our General Manager in regard to your experience. Please feel free to reach out to Phil if you need anything in the future

August 25, 2025

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The hardest working and most diligent dealer I’ve ever had the pleasure of working with. Brandon went above and beyond for us in ways I’ve never experienced at any other dealer (even in high end luxury de More

by matthew0241
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stuart Harper, Brandon Thompson

Aug 27, 2025

Heritage Honda Westminster responded

Hi, we're so glad we could go above and beyond your expectations! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 19, 2025

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James was a stand out towards customer service and was a pleasure to have as my salesman. When shopping at Heritage Honda Westminster I highly recommend letting him take care of all your vehicle wants/needs More

by sjjk2002
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: James Whittaker

Aug 21, 2025

Heritage Honda Westminster responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

August 17, 2025

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Eyo is the best dealer I’ve worked with in a long time genuinely a great person More

by Adamlaaboudi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eyoungmbi Nkonghoeta

Aug 18, 2025

Heritage Honda Westminster responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 16, 2025

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Employee Rating

A positive experience (for the most part). Upon entering the dealership for the first time, I was greeted by one of the Sales managers who asked me what I was looking for, rather than talking More

by drewbucher
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brandon Thompson , Mimie Karowich

Aug 18, 2025

Heritage Honda Westminster responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 11, 2025

Dealership Rating
Employee Rating

Dylan was very helpful. Answered any questions we had and was on top of everything! More

by Dmcfadden517
Recommend Dealer
Yes

Other Employees Tagged: Joan Figuereo, Dylan Young

Aug 13, 2025

Heritage Honda Westminster responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

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