Phil Stillman

Our experience at Heritage Honda of Westminster was atrocious. What should have been an exciting evening shopping for a Civic Hybrid with my daughter became nearly an hour of frustration and disappoint atrocious. What should have been an exciting evening shopping for a Civic Hybrid with my daughter became nearly an hour of frustration and disappointment. We arrived around 7:45 p.m. and found an Urban Gray Civic Hybrid in the rear lot that she loved. No one greeted us outside, so we entered the showroom and stood there for at least 10 minutes before anyone acknowledged us. Eventually, a very kind salesman offered to help. He was the one bright spot of the evening. We told him we wanted to sit in the Civic and test-drive it. He returned about five minutes later with a dealer tag but said he could not find the keys. We then waited another 15 to 20 minutes with virtually no explanation. When he finally returned, he asked us to come back another day because two other salespeople had leads on the car and no one could locate its keys. How does a dealership display a vehicle for sale, have an interested customer ready to test-drive it, and become incapable of producing the keys? I do not blame this salesman. He appeared to be genuinely trying to help, but seemed to receive no support from management or his colleagues. He was the only Black salesman I saw working that evening. I cannot know or prove what was happening behind the scenes, but the apparent lack of cooperation he received left us with a deeply uncomfortable impression. At minimum, management should examine whether he was receiving the same support as everyone else. We went back inside with my wife and specifically asked for a manager. We waited at least another 10 minutes while managers remained seated at computers in their offices. Not one came out to greet us, acknowledge the problem, apologize, or offer an explanation. We eventually left. The salesman said they were checking key logs to see who last removed the keys. If that was truly happening, a manager could have taken two minutes to introduce themselves, apologize, and explain. Instead, they ignored us and left the salesman to handle a management failure alone. This follows a similarly poor service experience. During a recent visit, we repeatedly called, texted, and left voicemails asking whether our vehicle was ready. It was apparently completed and sat there overnight. We finally returned the next day and discovered it was ready, still without meaningful communication from the dealership. Our family has owned Honda vehicles for roughly a decade. After this experience, I am no longer sure our next vehicle will be a Honda, and we certainly will not return to Heritage Honda of Westminster. I cannot recommend its sales or service departments until management gets its act together and starts prioritizing customers. This is exactly why direct-to-consumer brands such as Tesla and Rivian appeal to so many buyers. Consumers in 2026 should not have to waste an evening dealing with missing keys, dealership politics, managers who refuse to acknowledge them, or service departments that cannot provide basic updates. Dealerships operating this way damage the Honda brand and destroy customer loyalty. Again, this review is not a criticism of the salesman who tried to help us. He showed the courtesy and concern this dealership should expect from every employee. Unfortunately, management failed him just as badly as it failed us. More

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I had a Young sales associate give me a price on a new Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car Pilot. I was rushed into putting down a $1000 deposit. I was given a VIN # so I could apply insurance, I was given an appointment to pick up the car and my wife and I drove 5 hours to get to the dealership. There was no car for me. Three people told me they were making final preparations on my car, only to find out there was no car. I was at the dealership for over an hour while they tried to suggest I take another vehicle which was substandard to what I wanted. Management response to email inquiries are not forthcoming when I inquire about details about my transaction. Thankfully I was able to get my deposit back from these clowns More

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We went back since they gave our daughter an amazing deal. They give great service and worked with us to do some ont the paper work before we got in there. We got an excellent deal. Our salesman Stuart deal. They give great service and worked with us to do some ont the paper work before we got in there. We got an excellent deal. Our salesman Stuart Harper was fantastic. They have alot of inventory to choose from More

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They worked with us to help my daughter get into her own vehicle. In her own name. She loves it vehicle. In her own name. She loves it More

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James W. was absolutely best salesman i’ve ever seen. Sales Manager Lyle absolutely embarrassing !!!!!!!! was absolutely best salesman i’ve ever seen. Sales Manager Lyle absolutely embarrassing !!!!!!!! More

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Brandon was top notch when it came to customer service. He made the buying experience pleasant and streamlined so I wasn’t there all day. Brandon and his team were so friendly and the price was the best th He made the buying experience pleasant and streamlined so I wasn’t there all day. Brandon and his team were so friendly and the price was the best that I came from Virginia to buy the car. I would highly recommend getting in touch with him first when you are deciding to purchase a new Honda. More

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Pleasant experience from everyone involved. Caleb was amazing and provided a detailed walkthrough of the car we were buying. Super impressed by his character and I recommend him to most if not Caleb was amazing and provided a detailed walkthrough of the car we were buying. Super impressed by his character and I recommend him to most if not everyone now. More

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Heritage Honda offered me a great deal with basically zero effort on my part. Travis was great to work with — super friendly, extremely helpful, very responsive to emails, and always impeccably dressed. zero effort on my part. Travis was great to work with — super friendly, extremely helpful, very responsive to emails, and always impeccably dressed. He has definitely gone above and beyond in the entire sales and purchase process. More

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Absolutely great service. Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! More

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