Ken Riley | Page 6

The sales staff was professional and friendly. The finance person was not. Once I mentioned I would finance with my own credit union and didn’t want the service options, he seemed disengaged. This The finance person was not. Once I mentioned I would finance with my own credit union and didn’t want the service options, he seemed disengaged. This was exacerbated even more when the finance paperwork was delayed in being processed. I called for an update and was told to expect a return call. It never came. Callback is customer service 101. Not a good experience. More

by HROSE032 Verified Customer Verified Customer

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Kenneth Riley was very helpful and timely in his responses to my questions. Could not have asked for a better salesman. Brian, the tech guy, was so kind and patient. responses to my questions. Could not have asked for a better salesman. Brian, the tech guy, was so kind and patient. More

by kwildt Verified Customer Verified Customer

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This is the second truck I have bought at the dealer, Ken Riley took great care of me on both of the purchases from start to finish and I could not be happier. Riley took great care of me on both of the purchases from start to finish and I could not be happier. More

by wjthrailkill Verified Customer Verified Customer

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Poor salesmanship. My wife and I visited the Planet Ford 59 with my mother in law and her husband whom was also interested in purchasing a vehicle. I have purchased two My wife and I visited the Planet Ford 59 with my mother in law and her husband whom was also interested in purchasing a vehicle. I have purchased two f150’s from the dealership before. My wife and I owned a Mazda cx9 which was a little tight. So we were interested in a larger Expedition and the in-laws were interested in a Bronco. We were so excited when we arrived at the dealership and when we left we were so down that we through the business cards in the trash as we left out the door. K Riley gave use a very bad experience. He was never present, he answered every call received via cell when we had questions, we were told our children could not participate in the test drive that it was company policy.Long story short you all lost two sales, the fist my in-laws chose a Jeep Gladiator over the Ford Bronco not because it was better, however service and experience. My wife and I chose a Toyota Grand Highlander over the Ford Expedition for the same reason. We all went to two other dealerships who wanted to earn our business and treated us serious and with respect. It will be up for debate when I trade in my Ford F150 if I will do bones with this dealership. More

by munzerabushanab05 Verified Customer Verified Customer

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Typical high pressure sales pitch taking advantage of a persons tiredness and desire to simple go home. I blame myself for not walking away and coming back later with a clear mind. Dont go when youve worke persons tiredness and desire to simple go home. I blame myself for not walking away and coming back later with a clear mind. Dont go when youve worked a 12 hour shift . More

by scottc11 Verified Customer Verified Customer

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The sales people were friendly. The financial advisor was very good and helped us out a lot. The financial advisor was very good and helped us out a lot. More

by brandon.billot Verified Customer Verified Customer

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Very good dealership & excellent deals & customer values. Would definitely consider coming back to this company again if so needed. Would definitely consider coming back to this company again if so needed. More

by rhondapickard61 Verified Customer Verified Customer

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Found what I was looking for in a vehicle. The dealer was helpful and got a good deal The dealer was helpful and got a good deal More

by WILLIAMSCRUZ38 Verified Customer Verified Customer

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It was a great experience, the people that work there are very friendly and nice are very friendly and nice More

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Outstanding customer service from the sales associates to the finance department. All are very knowledgeable about the brand . to the finance department. All are very knowledgeable about the brand . More

by whthymes Verified Customer Verified Customer

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