Ken Terry | Page 8

I first spoke with Phil Underwood on the phone and when I got to the dealership he was with another client who ended up buying a car. Meanwhile, instead of sitting and waiting for 45 minutes, Ken Terry offer got to the dealership he was with another client who ended up buying a car. Meanwhile, instead of sitting and waiting for 45 minutes, Ken Terry offered to roam the lot to look for the cars I was interested in and test drive. Never once did I feel pressured to buy or make a haste decision. They were very friendly and professional. I came back two days later and purchased one of the cars I test drove. When my license plates came in, they offered to put them on for me. I had my dog with me and they welcomed him into the showroom as long as he was on a leash. That's a big deal to me since our dog is like our child and there aren't many (if any) places in Abilene that are dog friendly. I would recommend this dealership to anyone who appreciates customer service and doesn't want to be pressured into buying on the spot. More

Report | Print

I was in Abilene for a weekend visit, not to purchase a vehicle. My husband and I had been looking online and locally for vehicles, when I drove through the lot and saw my new Venza. Ken Terry was respectf vehicle. My husband and I had been looking online and locally for vehicles, when I drove through the lot and saw my new Venza. Ken Terry was respectful and polite, not pushy. He opened it up so I could look inside. It was immaculate! He explained that it was previously a manager's wife's vehicle. I explained to him that we had been looking but he was there on business and I would talk to him. He gave me his card and I went on my way. After telling my husband about it, he wanted me to go back and start the paperwork process. Ken worked so hard to get us the best deal possible, along with the Lithia team. Needless to say, we purchased the Venza and it was the best car-buying experience that we've ever had! We will definately recommend Lithia to everyone I know who's looking for a vehicle! Thank You to Ken Terry and all the Lithia team for an enjoyable experience! More

Report | Print

I rate Lithia GREAT because my time is valuable and that is how I was treated. Ken Terry is very respctful and down to earth. is how I was treated. Ken Terry is very respctful and down to earth. More

Report | Print