Kenn Olson | Page 42

From the moment I stepped into your dealership, I was greeted with warmth and professionalism. The staff, from the reception desk to the service team, demonstrated a high level of courtesy, knowledge, an greeted with warmth and professionalism. The staff, from the reception desk to the service team, demonstrated a high level of courtesy, knowledge, and attentiveness. In particular, I would like to recognize Ken Olson for his exceptional assistance throughout my truck service experience. Their patience in answering my questions, willingness to provide detailed explanations, and dedication to helping me get my truck serviced. More

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I had the pleasure of being assisted by Kenn Olson. Was very attentive to my car needs. Very friendly and made me feel very comfortable. I couldn’t have asked for better service. I will always make my Was very attentive to my car needs. Very friendly and made me feel very comfortable. I couldn’t have asked for better service. I will always make my appointments with him because I know he will always go over and above with his wonderful service and knowledge. PS I called my sister to tell her about Kenn and she said, “oh, I know Kenn. I’ve been going to him for years!” “Thank you again, Kenn!!” More

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Awesome group of individuals committed to top rated automobile service, as well as customer service. Ken Olson continues outdo himself by always taking the extra step to ensure I’m well taken care and automobile service, as well as customer service. Ken Olson continues outdo himself by always taking the extra step to ensure I’m well taken care and that my vehicle is serviced properly. Thank you Ken! More

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This was the great experience overall. They kept me well informed on the progress of my truck. They kept me well informed on the progress of my truck. More

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Limped off of freeway with a cylinder misfiring. Kenn Olson listened to my description and viewed the pic I took of the code reader (happened to have with me in truck). He reassured me that his gu Kenn Olson listened to my description and viewed the pic I took of the code reader (happened to have with me in truck). He reassured me that his guys would have a look and be able to get the truck fixed as fast and affordable as possible. He was upfront about final pricing being unable to be determined until his crew checked it but said he would have estimates and options soon. He was closing but made a call to Enterprise to get me a rental car so I could get home and have transportation for work. Kenn even hung around to make sure the Enterprise rep who was coming to get me found me. It was easy to see that he saw my situation and cared enough to make sure things went smoothly for me. I was on my way home in a rental car in less than an hour from when I pulled into Ford. Kenn followed up with me the next day with a description of the exact problem and multiple recommendations from his crew about what my old truck could use. With all of those he came up with options for me to choose from which would get me going again. We discussed all options and determined which would fix the problem and which other suggestions would make the truck reliable beyond the fix - which is what I requested of him when I left it with him. The work was completed by the next day, and I drove off confident that the work was done well. The truck ran great. It is old (2007) and now sits as our spare home truck for running errands. Right now, it is filling in where my commuter car has seen its last days. It has been a great truck with no major problems. But as it ages things may start going. I will most definitely bring it back for service at Gosch Ford in Temecula should I encounter anything beyond my abilities. They have a great service guy in Kenn. (Hope you read these, thanks for your help Kenn) More

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I had a great experience with Ken! His communication is excellent and he goes above and beyond to satisfy his customers. I will always come to Gosch Ford Temecula to see Ken! His communication is excellent and he goes above and beyond to satisfy his customers. I will always come to Gosch Ford Temecula to see Ken! More

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Ken is awesome in the service department! ! Always on top of everything and gets the job done! ! Always on top of everything and gets the job done! More

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Took care of all my problems with no hassle and was done at a very reasonable time at a very reasonable time More

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Another Exceptional Service Experience at Gosch Ford Service Center!! I recently had the pleasure of visiting my Gosch Ford service center, and I must say that the experience surpassed my expectation Service Center!! I recently had the pleasure of visiting my Gosch Ford service center, and I must say that the experience surpassed my expectations in every way. From the moment I stepped into the facility, I was greeted with a warm and friendly atmosphere that instantly put me at ease. The level of service provided by the staff at this Ford service center is truly exceptional. The service people were not only knowledgeable and professional but also incredibly personable, creating a welcoming environment that made me feel like a valued customer or family. They took the time to listen to my concerns and answer all of my questions, ensuring that I had a clear understanding of the services being performed on my vehicle. What impressed me the most was their attention to detail and commitment to providing top-notch service. Ken Olson is our service coordinator. Ken went above and beyond to ensure that all of my vehicle's needs were addressed, and they kept me informed throughout the entire process. They provided accurate estimates for both cost and time, ensuring that there were no surprises along the way. Additionally, the efficiency of the service center is remarkable. Despite being a busy location, the waiting area was clean and comfortable, equipped with amenities that made my wait enjoyable. The service was completed in a timely manner, and I was back on the road with my vehicle in excellent condition sooner than I expected. Overall, my experience at Temecula Gosch Ford service center was nothing short of fantastic. The combination of exceptional service, knowledgeable staff, and personable service people made it a standout experience. I would highly recommend this service center to anyone in need of automotive service for their Ford vehicle. In conclusion, the outstanding service and personable service people at the Temecula Gosch Ford service center have undoubtedly won me over as we’ve been loyal customers for over 12 years. Their dedication to excellence and genuine care for their customers make them a prime example of what exemplary service should look like. More

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Ken Olson always takes excellent care of us! The dealership is very professional too! Sid & Jen The dealership is very professional too! Sid & Jen More

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