Kenneth James | Page 4

I recently had the pleasure of working with Kenneth James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, James, and I can confidently say he’s the most authentic and transparent service consultant I’ve ever met. From start to finish, Kenneth was prompt, efficient, and proactive, ensuring everything went smoothly. His deep knowledge and expertise were evident at every step, making the entire process stress-free. The technicians who worked on my car did an outstanding job as well. The car looks pristine, and their attention to detail is truly impressive. It’s clear they take pride in their work. I highly recommend Kenneth and the entire team for their exceptional service. Thank you all for your dedication and professionalism! Longo Toyota of Prosper is the best dealership I ever been!! More

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I waited over 2 1/2 hours just for a tuneup to check my car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! car computer and fuel injectors. Terrible service! They need to manage their time better! They shouldn’t book customers they can’t service!! More

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Excellent and timely service. Clean environment, Courteous and friendly staff. They explain the service done and won’t charge you for what you do not need Clean environment, Courteous and friendly staff. They explain the service done and won’t charge you for what you do not need More

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My service advisor at Longo Toyota is awesome. Kenneth James is his name and he is the reason I have continued with Longo. It’s been four years now and I have never been displeased with his servi Kenneth James is his name and he is the reason I have continued with Longo. It’s been four years now and I have never been displeased with his service. Kenneth is the reason I take my new Rav 4 to Longo! He’s honest, professional and is willing to please his customers. Kudos to Kenneth!!!! More

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Longo Toyota of Prosper has an excellent team. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. I have been nothing but impressed by their service each and every time I’ve had my vehicle inspected and serviced by them. More

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Not many places that I go into, where I feel like Elvis walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or walking in the building, but it happens every time I’m at Longo Toyota or Prosper! Anyone who has met me, makes a point to come up and talk to me or acknowledge me. Thank you! I have bought several cars from here, serviced many of them here, and it does not go unnoticed. I feel more like a team member or family, than I do a customer. Nothing is fake, it all feels genuine, and I appreciate it. Kenneth James is just great every single time I need service or repairs/concerns. He’s easy to talk to, knowledgeable, and keeps me updated on my vehicles. My ace. Doug is almost a tie. Been knowing him for close to 20 years at Longo and his last dealership. I try to divvy up my services between the two. But both are excellent. Tony Bailey is my exclusive sales consultant and should be yours too! Nothing but the best customer service and easy buying process. Several other names to mention, all are worthy of praise, so they will be tagged. Thank you for the great service as always, at Longo Toyota of Prosper! More

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Just days before Christmas and no appointment. I was able to get my oil changed. Excellent service and wait time. Great Service Department and Customer Service. I was able to get my oil changed. Excellent service and wait time. Great Service Department and Customer Service. More

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As always, got the best care with Kenneth James at Longo Toyota of Prosper yesterday 12/16/23. Came in for oil change and service maintenance! I rely 100% on Kenneth James and the Longo Toyota of Prosper me Toyota of Prosper yesterday 12/16/23. Came in for oil change and service maintenance! I rely 100% on Kenneth James and the Longo Toyota of Prosper mechanics to keep me safe with my car well maintained and taken care of! It's literally like taking your family to the doctor once a year for the yearly checkup, but with cars we have to take them twice a year in my case, with lot more commute with work. Thanks again!!! Happy Holidays and Merry Christmas Everyone at Longo Toyota of Prosper!!! Excellent Customer Care once again given by Kenneth James!!! As always appreciate you, Kenneth! More

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Mr. James did an outstanding job! Was quick, professional, and to the point. Will continue to take my vehicle there for service. professional, and to the point. Will continue to take my vehicle there for service. More

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I have purchased 6 vehicles at Longo Toyota of Prosper. All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. So All were purchased with Tony Bailey. He is professional and efficient and follows through during and after the purchase process. He makes it easy. Sometimes a little too easy. I had debated moving up the trim level In my 2022 Tundra. I told Tony to let me know if he ever gets one in my desired color and trim. Sure enough he did and I jumped on the opportunity. The process was flawless. The truck however, was not. After several visits to the service department and some warrantied repairs, I decided to part ways with the truck. Tony Bailey and the team got me a great value for the trade and a great deal on a new truck. Preston Mitchell got me in and out of finance quickly. Billy Stewart always comes and talks to me every time I come up there. Kenneth James handles all of my service issues and assisted in getting all of my accessories off of the traded truck quickly. Trayce Carter is the sweetest lady up there and loves her job. She was decorating for Christmas and as happy as Buddy in the Elf movie. Harvey Portwood makes a point to shake my hand and ask how I’m doing when I’m up there. Doug Ranzer shakes my hand and asks how I’m doing all the time as well. Whenever I’ve had problems, everyone is quick to rectify the situation. I am a very difficult buyer and a picky customer. I admit my flaws. But they seem to not be bothered by me. Probably won’t be buying a vehicle for a while. But when I do, I know Tony Bailey will treat me like royalty……but he treats everyone the same way too. As does the dealership. More

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