Kenneth James | Page 5

Did a Good job on my car , my brake now is smoothly every time I try to put my foot on brake penal. time I try to put my foot on brake penal. More

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I bought new my 2000 Tundra 4x4 8 cylinder Lexus Engine in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyot in August of 2000 and had it 23 years now. I have kept it immaculate and in great running condition thanks to Toyota Master Certified Techs and Toyota Parts the total time I have owned this vehicle. Today I got my Tundra Inspection, Alignment and had them Check on BR Tire not going on smoothly on Stud Shanks on BR Axle after just purchased 4 new MICHELIN Tires. Billy Stewart over Operations of Service Maintenance of all Mechanic Techs and Vehicles determined problem on BR Axle was collection of debris formed on my 23 year old Tundra Rim Chamfer metal that aligns and centers the Wheel on the Axle…he repaired it by smoothing the metal and applying Copper, a third metal to neutralize the two Different Metals on the existing Chamfer that allowed the centering of the Rim more smoothly on the BR Axle stud shanks that accept Lug Nuts. I hope I explained this correctly as Billy explained to me. He showed me the Wheel Rim as he explained this to me which help me understand the repair. Billy is exceptionally talented and brillant in his job with 20+ years of experience (don’t remember exact number he told me). He is very Customer Friendly and helpful to Customers by explaining and showing repairs in Laymen terms that I can understand. He helped me with another recent repair on a complex matter. Thanks so much to Billy Stewart (have learned so much from him) and Kenneth James my Certified Toyota Service Writer, David Araujo Manager over all Service Writers and Toyota Certified Master Tech Chris Storment. They all work very well collectively in getting the best results for the Customer. The price was super fair for their work. I appreciate all the collective work performed that made me a happy satisfied Customer! Great Work Longo Toyota! Thanks again Billy! More

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We have been doing our service at Longo Toyota since they opened and even though they happen to be closest to our home, I'd be willing to drive further because of how good they have been to us through the ye opened and even though they happen to be closest to our home, I'd be willing to drive further because of how good they have been to us through the years. Kenneth James has been our service consultant and I sincerely hope he stays for many years to come. We just had our 4Runner serviced. We had a flat tire a day before bringing it in. The service technician said it could be patched. We decided to do it. They patched it and put the spare back in place and put the jack / tools all back up very nice and neat. That was greatly appreciated. It's the little things that add up and I greatly appreciate the attention to detail the service group has at Longo Toyota. More

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I have owned 47 Toyota's in 25 years of driving. Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey Some were new, some were old, but all were nice condition and great cars! 6 of those 47 were new, and 6 of the 7 were purchased new with Tony Bailey at Longo Toyota of Prosper. Tony makes it simple. Probably a little too easy for me actually, but he never sells me anything. I tell him what I want, he calls me when he finds one. Sometimes it takes a few months, other times it takes less than a day. But he is always happy when he finds me the exact car, color, trim I am looking for. Most recently, he found the exact truck I was interested in. I was a little apprehensive, but I knew that this truck would be hard to find again, and I was given ample time and no pressure to decide to do the deal. There is no pressure, there is no hidden agenda with him. He lets the customer make their own decision. He goes the extra mile to make sure everything is handled smoothly. I know instances, where he stays late or comes in early or on his days off to meet the customer. He has done it for me, and several other of his clients. He does what it takes, to provide EXCELLENT customer service. I cannot thank him enough. I have bought a lot of vehicles both Toyota and other brands from area dealers and by far HANDS DOWN, he makes the best experience possible. I also drive 25 miles and pass 3 other closer Toyota dealers, to come to Longo Toyota of Prosper. I have become more than customer of Tony Bailey, I am a friend and I consider him as such. A great man, doing great things! With that being said, when I am at Tony's desk, he sits by a gentleman named "RW" and he always is friendly to me, chats and says it is always good to see me. I am greeted by the lovely Trayce Carter, who always comes and talks to me when I am in for service. She is super sweet. Definitely the person you want, out doing PR for the dealership! Upper management guys always ask how I am and make a point to acknowledge me, and give me a good customer experience. You guys are tagged in this post and know who you are. Thank you! Stephen Wedderburn and Harvey Portwood are great! Kenneth James and Doug Ranzer always keep me serviced and get me on the books when I need service. Services are completed timely and correct the first time. Thank you guys as well! Billy Stewart runs the shop and the service side of the dealership. I first met him in 2018 with a bad alignment and wheel balance completed at another Toyota dealer. Billy test drove the truck with me and listened to my concerns. He got everything handled and took car of the problem, that two other dealers ignored. Billy has also helped me on a few oddball issues with my vehicles and fixed them. He is always quick to provide logical rationale and reasoning and advice to me, and other customers and workers when needed. I am glad to know him and consider him a friend as well. It is a great dealership to buy and service with. I have only had one less than great experience, and everyone from the top down, did what was necessary, to make the best of the situation. I appreciate all they have done for me and my family. I will keep my current vehicles for a while, but will continue servicing and will buy from them again, if the need arises. Keep doing what you are doing. Do not mess with success! More

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I had a very good experience. Great attention, fast service, setting the expectation, and very courteous. Great attention, fast service, setting the expectation, and very courteous. More

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August 2023: Keneth James my service advisor was exceptionally great, took great care with listening to all my needs and got my routine service maintenance completed, even found a nail in tire got i exceptionally great, took great care with listening to all my needs and got my routine service maintenance completed, even found a nail in tire got it patched it up, plus got my break fixed like new with his service team! Anytime I call and ask any help with maintaining my Toyota Corolla, Keneth always does his phenomenal job! I will miss him if he leaves Longo Toyota of Prosper because I can trust him with my Corolla!! I highly recommend Longo Toyota of Prosper and recommend highly Keneth James for all your routine maintenance service needs for your cars. David Araujo used to be my service advisor and he is now promoted to way up! Next Keneth James also will be promoted way up, then what am going to do? They both have been very good and unbelievably kind to me, giving the best professional customer service all the time! We all need a doctor for our health, same way we need trustworthy routine auto maintenance place for all our vehicles and mine is Longo Toyota of Prosper!! Give it a try if you have never been to Longo Toyota of Prosper!!! Keneth and David thank you both for giving me nothing but exceptional service!!! More

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Longo toyota is the best in the north dallas. I have been to couple of toyota dealerships got servicing done. Although Longo toyota cares about customers. I highly recommend them and their servic I have been to couple of toyota dealerships got servicing done. Although Longo toyota cares about customers. I highly recommend them and their servicing team is best. Kenneth James in servicing was very helpful and kind. More

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Great customer service with reasonable pricing. Service advisor Kenneth James I always does a good job a good Service advisor Kenneth James I always does a good job a good More

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Professional, courteous and friendly team. They provide reliable and timely service. Definitely my preferred dealership for service and repairs. They provide reliable and timely service. Definitely my preferred dealership for service and repairs. More

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Great service and team. Appointments are easy to schedule and wait isn’t long. Would recommend. Appointments are easy to schedule and wait isn’t long. Would recommend. More

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