Kenny Riggins | Page 3

Good purchasing experience I enjoyed the chatting with Kenny overall, and he is a patient guy. The communication with Kenny was very smooth. Honestly I am a new driver so I'm gl I enjoyed the chatting with Kenny overall, and he is a patient guy. The communication with Kenny was very smooth. Honestly I am a new driver so I'm glad to make the first deal with Kenny. And I like my new car very much. Strongly recommend Kenny to those who planning to visit or purchase a car with Suburban Farmington. More

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Lack of communication and follow up - Not Customer Friendly I am very disappointed with my first (and only) experience with Suburban Chrysler/Jeep of Farmington Hills. I recently found the pre-owned Jeep Wrang I am very disappointed with my first (and only) experience with Suburban Chrysler/Jeep of Farmington Hills. I recently found the pre-owned Jeep Wrangler AEV that I had been looking for. After working with the finance team, pre-owned cars and pre-owned manager I had secured the vehicle that I had planned to buy. I offered a down payment to secure this vehicle, but was told it was not necessary. Knowing I was going to be out of town for business they simply sold the vehicle for actually more than a $1,000 less than for what I had agreed to pay. I was shocked that eve after an offer of a down payment they sold it. I understand the auto business and have purchased many vehicles (actually 4 from Suburban Collection). I expected some professional courtesy. I actually sent the Dealership GM - Bob MacKenzie a thank you note for his teams willingness to work with me on this sale and the help they had provided. I sent copies of this note to the finance manager, used cars manager, and sales person. NOT ONE thank you or call that I had received. I was shocked even after the loss of the vehicle I had selected and went through the finance process they never proactively called me nor did they work with me to find another vehicle. They NEVER called to look for additional options. Ironically I went to Suburban Collection TROY and purchased a new car without any hassle. Amazing they sales team was oblivious as to how to work with a customer to find an alternative vehicle and let a customer walk away. Still no word from Bob today, amazing! More

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Mr Riggins was terrific We worked with Kenny Riggins who helped us in looking for a vehicle to meet our specific needs. He is approachable, knowledgeable, responsive, and th We worked with Kenny Riggins who helped us in looking for a vehicle to meet our specific needs. He is approachable, knowledgeable, responsive, and thoughtful. On top of that, he has a terrific personality that doesn't impose, but "gets" how to work with people. Nice, nice man, and great person to work with. More

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Impeccable service! I had zero issues in purchasing my 2008 Mercury Mariner, and the service I received was outstanding to say the least! I would recommend this dealershi I had zero issues in purchasing my 2008 Mercury Mariner, and the service I received was outstanding to say the least! I would recommend this dealership and the staff to everyone! More

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