Kenny Robe | Page 9

Was entered into a 2 year old car with low miles for a ok price. I would make the dealership have more inventory. Not many used cars or offer to try and find something else. price. I would make the dealership have more inventory. Not many used cars or offer to try and find something else. More

by Krisknight Verified Customer Verified Customer

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Low pressure sales. They found me exactly what I was looking for. The dealership was clean and professional finance was fast and straight forward. They even delivered it to my house after it was detaile looking for. The dealership was clean and professional finance was fast and straight forward. They even delivered it to my house after it was detailed after the purchase. More

by Chris Verified Customer Verified Customer

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If I could give ZERO stars, I would. Do NOT ever purchase your vehicle from Crain Kia of Fayetteville. As a matter of fact, I will never purchase another Kia again! This dealership is the most corrupt, manip your vehicle from Crain Kia of Fayetteville. As a matter of fact, I will never purchase another Kia again! This dealership is the most corrupt, manipulative and shady business I have ever dealt with. To make an extremely long story short… We purchased a new Kia Sedona on 3/22/21 and then received a text message on 3/24/21 to return to re-sign paperwork. I spoke with the sales manager, who told me they found an extra rebate and our payment would go down by $5 a month; not much, but every bit counts. So we go in and re-sign everything. Both on 3/22 and 3/24 we were rushed to sign. Shame on us for not reading everything, but shame on them for deceiving us the way they did. The new paperwork did show the new payment…. But that paperwork has since disappeared. Not a single person at that dealership can seem to find these illusive documents. Conveniently though, they can put together a packet of papers dated 3/22, 3/24, and 3/26. Now mind you, we never signed a single document on 3/26… so who signed that? NOT US, and it’s not our signatures either. They conveniently, for them, added an extended warranty and a car care service contract for a total of $3400. We had explicitly told them multiple times that we didn’t want it, so they handed us a massive stack of papers, said we were getting a better rebate and lower monthly payment. While signing the warranty documents, we were told that paperwork was nothing more than our 3 years of FREE oil changes and we had to sign so they could send us our coupons. It wasn’t free, it cost us $3400. This amount just so happens to correspond with the exact same amount as our rebates plus our down payment, for... you guessed it $3400. We ended up paying penalties when we registered the van and we had to pay sales tax on the warranty we told them we didn’t want. To tentatively conclude this ridiculous mess, we have contacted the dealership daily since 4/19 to get a copy of the correct paperwork. It still hasn’t been done. It is nearly impossible to get anyone to return a call, text or email. It has been nearly 3 weeks of daily contact to get our paperwork, and they just keep sending random documents or a packet that doesn’t include the papers we signed on 3/24. I have never experienced anything like this in my life and if I could go back in time, I definitely would not go to Crain Kia of Fayetteville. More

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Chris was great. Very accommodating, friendly and professional. All the people I had contact with was great. Would recommend this to anyone interested in a car professional. All the people I had contact with was great. Would recommend this to anyone interested in a car More

by Pam Verified Customer Verified Customer

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Henry and Chris and Ed, Paul and everyone there, they're all great people. I'm a customer for life. These people treat you like family. all great people. I'm a customer for life. These people treat you like family. More

by James Nowlin Verified Customer Verified Customer

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They went above and beyond to help me out Thank you!!! I was very nervous now at first literally.. New car the same year as the year Im winning.. Thank you!! was very nervous now at first literally.. New car the same year as the year Im winning.. Thank you!! More

by mangumtatanisha Verified Customer Verified Customer

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I enjoyed working with the team at Crain Kia Fayetteville. They made the process simple and easy. Xochi was very helpful as was Kenny. My daughter is happy! Fayetteville. They made the process simple and easy. Xochi was very helpful as was Kenny. My daughter is happy! More

by cindyawill3 Verified Customer Verified Customer

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They took care of my dad. I’m in another state and they mailed me the paperwork. My dad has a good vehicle to drive his family in. mailed me the paperwork. My dad has a good vehicle to drive his family in. More

by Martinezbryan Verified Customer Verified Customer

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These people were absolutely clueless and to make matters worse I identified an issue with the car 5 minutes into the drive home and called them immediately. They told me that I bought the car as is. It to worse I identified an issue with the car 5 minutes into the drive home and called them immediately. They told me that I bought the car as is. It took going back and forth 4 times to get them to fix it and accept responsibility. They recorded the mileage that was on the car incorrectly and after many frustrating calls back and forth they where they antagonized me they never did get the title to me and implied this was my fault too. I would never buy from them and would discourage anyone else from even thinking about it. They had people who were new explaining/not adequately handling the transaction and de t me away to return later to complete the deal. The absolute worst they rethey gave me the. Wrong car fax and they recorded my contact information and had some poor flunky drive an hour and a half out to my home unannounced to get me to sign new paperwork. Unbelievably unprofessional! More

by CASTERLING65 Verified Customer Verified Customer

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They really help me out in that when I was in a pinch. They did something I didn't think was possible. They got my business from now on out. Thank you Chris Rogers you really helped me out bud. pinch. They did something I didn't think was possible. They got my business from now on out. Thank you Chris Rogers you really helped me out bud. More

by JimmyGriffin525 Verified Customer Verified Customer

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