Kent Givens | Page 8

I went with the idea of buying a specific car I had seen online. However Kent Givens showed me other options, with no pressure to buy any car. When I selected the one I purchased Kent took his time to mak online. However Kent Givens showed me other options, with no pressure to buy any car. When I selected the one I purchased Kent took his time to make sure I was shown all of the features on the car. Brad Magert, the finance manager also was very informative and patient. This was the best experience I have had buying a car! More

by AT37 Verified Customer Verified Customer

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Ken has helped me with several purchases. He is always helpful and handles the transaction very quickly without a lot of red tape. Time is very important to me and he gets things done quickly He is always helpful and handles the transaction very quickly without a lot of red tape. Time is very important to me and he gets things done quickly and efficiently. More

by ABACON0 Verified Customer Verified Customer

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Was told one price by the first guy another higher price by different service person by different service person More

by GARRY.TRAIL Verified Customer Verified Customer

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Did a great job with the sale of this car. would definitely go there avajn would definitely go there avajn More

by shafer.eric Verified Customer Verified Customer

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Best customer service I’ve had! !!Very fast in and out and great work completed !!Very fast in and out and great work completed More

by REAGMCH Verified Customer Verified Customer

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I had to sign paperwork twice never got final copy as promised by finance department promised by finance department More

by TARAPHILLIPS330 Verified Customer Verified Customer

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Great people to deal with. Always professional. Great service. Very happy that I chose Cobb County Toyota. Always professional. Great service. Very happy that I chose Cobb County Toyota. More

by srsimp24 Verified Customer Verified Customer

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Salesman was great to work with. I think the "second" part of the buying experience was really too long. That process should not be over an hour. While I understand the process ta I think the "second" part of the buying experience was really too long. That process should not be over an hour. While I understand the process takes time, we were at the dealership 3 1/2 hours before we were able to take our new vehicle home. Again, salesman was great! More

by JOICOOK Verified Customer Verified Customer

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My family and I have purchased many cars over the years (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Eve (I believe 8 total) and have always come back due to good experience. Sad to say that we will never be back after our last car buying experience. Everything went great with the deal so it seemed until I couldn’t receive responses from Kent Givens (my sales person) for my information on how to get my tag. They sold my trade in without a title when they knew I had to update the title on the car, and when I did that invalidated the new owner of my trade in’s temp tag. I also received my tag for my new vehicle 17 DAYS after my temp tag expired. After calling and emailing to set up a time to turn in my corrected title and my second key for the trade in, and receive the 2nd key for my new vehicle I kind of gave up and waited for them to call me to set up a time to get all of this done at one time at the dealership. I was called by ROB SMITH, General Manager of Cobb County Toyota with him DEMANDING after 8 WEEKS that I bring him the title that day(I am a single mother that works full time and this was a Tuesday morning at 930 AM when he contacted me), and they had only realized they didn’t have the title for the car I traded in until the night before Rob contacted me. Rob then proceeded to accuse me of extortion as I explained to him they had promised me a 2nd key for my vehicle. To which I explained I had been trying for almost 2 months to set up a time to come in with no response. That brings me to this morning at the appointment to get my 2nd key that Rob personally set up for me at 10 AM and promised he would be here….. guess what he wasn’t! He’s actually on a vacation for 10 days even after I let him know how inconvenient a Saturday appt would be! I have now been here for 2 hours waiting on a key they should have had at this point 10 weeks ago. TAKE YOUR BUSINESS ELSEWHERE AS OUR FAMILY WILL BE FROM NOW ON! It does not matter how many cars you buy from Rob or this dealership or how close you become over the years at the end of it it’s all for money in his pocket! Find a reliable and trustworthy dealership!!! More

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This is my 3rd new Toyota with Kent and Cobb Co Toyota in 2 years. Kent and team make the sales process fast, simple and seamless. 2 years. Kent and team make the sales process fast, simple and seamless. More

by DFOR3411 Verified Customer Verified Customer

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