Keon Tobin | Page 15

Outstanding I brought my car in for service on a Saturday. Mr. Tobin was very personable and listened to the issue I was having. I left, he called shortly after t I brought my car in for service on a Saturday. Mr. Tobin was very personable and listened to the issue I was having. I left, he called shortly after to let me know the issue, the cost and gave me updates frequently. My car was done in a suitable amount of time and the issue was fixed. I will be bringing my car here for service from this day forward. Thank you! More

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Great customer service My service advisor Keon Tobin makes every visit pleasurable. He is always attentive and patient. It is always a great experience. BMW Catonsville g My service advisor Keon Tobin makes every visit pleasurable. He is always attentive and patient. It is always a great experience. BMW Catonsville great service More

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Customer Service Was Excellent On 04-13-19 I took my 2006 BMW 325i in for a factory recall. After arriving at the dealership and leaving my car with one of the service technicians, On 04-13-19 I took my 2006 BMW 325i in for a factory recall. After arriving at the dealership and leaving my car with one of the service technicians, I was directed inside to the service desk. The next available customer service representative was Mr. Keon Tobin. Mr. Tobin was pleasant, respectful and informative. Mr. Tobin notified me that my car had approximately 3 different factory recalls that would be addressed that day. While the service was being performed on my car I left the dealership and felt comfortable that all would be well with my car after dealing with Mr. Tobin. I hope to encounter more people in business whom takes customer service as serious as Mr. Tobin and makes their clients feel valued before and after visiting their business. More

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Service I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great ser I have scheduled maintenance once a year it seems, and each visit I'm thankful to have Keyon as my service advisor. he consistently provides great service, and I've provided 3 of my family members info who also purchased vehicles thanks to Keyon's great service and professional. More

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Road Trip interrupted, BMW of Catonsville saved the day I was travelling from Philly to DC on business. As I exited the Harbor Tunnel the carl indicated that it was too hot and I should "drive moderately". I was travelling from Philly to DC on business. As I exited the Harbor Tunnel the carl indicated that it was too hot and I should "drive moderately". I pulled over, located the nearest BMW dealer and proceeded to BMW of Catonsville and drove into the service bay. I was greeted promptly, explained the problem to the service writer, Keon, and the mechanic. they indicated that the car would need to cool down before they could diagnose and since it was late afternoon it would be the next day before they would be able to diagnose or repair. They asked if I could stay nearby, I explained that I needed to be in DC that evening and inquired about rental cars. Keon arranged a complimentary loaner from Enterprise and sent me on my way promising to keep me posted. I arrived in DC in time for my engagement … my delay was about 60 minutes from dash warning message to back on the road. Keon texted me the next morning to let me know they were working on it and then called with a diagnosis, estimate and promise to have the car ready in time for my return form DC. Meanwhile Enterprise called to make sure all was right with the loaner and to make sure my pickup experience was satisfactory. I returned to pickup the car on my way home and it was ready and waiting as promised, freshly washed. My off the road time to return the loaner and pickup my car was under 30m. All things considered this could not have gone any better. This was not my home dealer but a dealer who had never seen me before. They treated my like a valued customer and made sure that I was not stranded. All of this for a seven year old out of warranty car bought elsewhere. It was an awesome experience. I know where to go if my BMW ever needs attrntion in the Baltimore area More

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The best service The service is fast, great and I always know what’s going on with my vehicle. Never have a bad experience and will always choose BMW of Catonsville, I The service is fast, great and I always know what’s going on with my vehicle. Never have a bad experience and will always choose BMW of Catonsville, I trust them and know I can come anytime and be taken care of by the best. Shout out to Ray Arrizola! And Keon Tobin More

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I highly recommended Keon Tobin, service advisor I had a dangerous service related issue with my car that another mechanic had missed. My service advisor Keon Tobin caught it, let me know immediately I had a dangerous service related issue with my car that another mechanic had missed. My service advisor Keon Tobin caught it, let me know immediately AND sent me pictures so that I could see the issue as well. Keon is responsive to our family’s service needs and we trust him with both of our BMW’s without question. The Service manager is very responsive and attentive as well, as are the gentlemen who manage the parts department as well. Thank you guys! More

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Impeccable service Went for a service (new battery) that should have had me out in time for an appointment. While waiting Keon notified me that my battery was not the pr Went for a service (new battery) that should have had me out in time for an appointment. While waiting Keon notified me that my battery was not the problem but the car needed a part that would take longer than anticipated. I told him I had to be somewhere at certain time. He told me no problem and within a short period of time informed me that there was a driver to take me to my scheduled class. The driver told me to call Keon if I needed a ride back home or to the dealership. Keon was professional and courteous at all times. A very pleasant rep. Two days later, I called a manager about a finance matter. Also a pleasant experience that ended well. We always use this dealership because when a lengthy repair is needed, they supply temporary transportation. My thanks to both of them. More

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Nothing less than professional. Keon has been as good a representative can be, and makes it a pleasure upon every visit. Everything functions like clockwork at this service facility. Keon has been as good a representative can be, and makes it a pleasure upon every visit. Everything functions like clockwork at this service facility. More

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Several major maintenance service repairs Came in for maintenance service repairs. The service advisor Keon Tobin among with other staff members (cashiers/ car loaners) are wonderful. Keon wal Came in for maintenance service repairs. The service advisor Keon Tobin among with other staff members (cashiers/ car loaners) are wonderful. Keon walked me though and explain what needed to be done and would work according to consumer’s financial situation and he could tell me certain things could wait until the next service to be done and therefore there is some breathing room for my wallet and I can prep for the next time. The manager Mel, staff and sales rep are wonderful, courteous and professional. They make sure the customers needs have been met and I can say that I’ve been treated very well and appreciate it. Been a long time customer and happy to tell other people to have service done at Cantonsville location. Keep up the great job and THANK YOU. More

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