Kerry Stewart | Page 2

Easy to deal with, great communication and prompt. Easy to deal with, great communication and prompt. Always a good experience dealing with the service department. Easy to deal with, great communication and prompt. Always a good experience dealing with the service department. More

by stephen76 Verified Customer Verified Customer

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Kerry has always taken great care of us. The vehicle we took in was as Acura MDX. The entire staff has always been friendly and courteous. I still have my Ridgeline from there and any future The vehicle we took in was as Acura MDX. The entire staff has always been friendly and courteous. I still have my Ridgeline from there and any future Honda purchases will there. This a great dealership to get a vehicle and the service department is great. More

by gamcgee Verified Customer Verified Customer

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Honda of Ft Worth. I love my Honda HRV. Donnie Muennick found me the perfect vehicle I have taken it on 2 trips. Perfect handling. For over 20 years I have driven th I love my Honda HRV. Donnie Muennick found me the perfect vehicle I have taken it on 2 trips. Perfect handling. For over 20 years I have driven the 5 miles to work on all snow days. The HRV handled the snow days this year better than my other Hondas. It was awesome. I’ll always drive a Honda. Thank you Donnie and HFW! More

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All the guys have been very helpful and patient with me these past few months. Peter, Kerry and Edward. these past few months. Peter, Kerry and Edward. More

by Cris1613 Verified Customer Verified Customer

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Great job and hardly no wait time. Thanks and price was no problem at all. Thanks and price was no problem at all. More

by eugenecarlaann@hotmail.com Verified Customer Verified Customer

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AVOID this dealership! I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in ov I strongly advise caution when considering this dealership’s service department. What should have been a straightforward recall repair resulted in over seven visits. My vehicle was returned with a fuel leak—an issue that took more than three months to properly diagnose and address. This repair only moved forward after I repeatedly followed up with detailed images and documentation to prove that something was wrong, as there was a persistent fuel smell. During the course of repairs, they also lacked professionalism as the back seat was stained all over and seat belt buckles were scraped. I promptly reported this, supported by images, to the service managers upon picking up the vehicle. However, the matter was neither acknowledged nor resolved. Communication throughout this process was extremely disappointing. Although a mobile number was provided for follow-ups, my messages were consistently left unanswered. In-person interactions were equally frustrating—despite maintaining a respectful and polite tone, I was met with defensiveness from the service manager, who appeared more focused on shifting blame to the customer than resolving the issues. Eventually, I had to involve my attorney who reached out to the General Manager, Greg Besson, who initially expressed willingness to offer compensation. Unfortunately, his communication ceased shortly thereafter, and no resolution was provided despite multiple follow-ups. This experience has been deeply disappointing. I have never encountered such difficulty with a recall-related service until this situation involving Honda’s fuel pump recall. Had I known the extent of the complications and lack of accountability at this dealership, I would have chosen a different location where customer care is a priority. If you are considering bringing your vehicle here for service, I recommend exploring other dealerships that demonstrate more professionalism, seriousness and respect for their customers as well as their vehicles. More

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Took my new 2026 Honda Passport in for a popopped misaligned panel and some door weld and paint issues. Keep vehicle for less than a day, went back and panel was not addressed. They had it for 30 misaligned panel and some door weld and paint issues. Keep vehicle for less than a day, went back and panel was not addressed. They had it for 30 minutes and said it was fixed. It looked okay but on the way home I heard a pop noise and when I got out at home the panel was sticking out again so they did not try to actually resolve the the underlying issue and just pulled it in to make it appear as if it was fixed. I will not buy a Honda again. I never saw these issues with my other vehicles. More

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We bought a SUV Honda of ft worth and a few days later the transmission we out. We had bought a warranty.do we took it back and they said they would replace the transmission. They have had our vehicle thr the transmission we out. We had bought a warranty.do we took it back and they said they would replace the transmission. They have had our vehicle three weeks. On their website it says they offer free courtesy car. On their advertisement it says they offer free courtesy cars. Well we have ask for one almost everyday.for three weeks not one day have they provided one. We have had to cancel Dr. Visits. I couldn't go to my friend's funeral. It has been a real inconvience to us. And today I still didn't get our vehicle back. And still no courtesy vehicle. I think it is wrong for them to advertise that they offer free courtesy vehicle. And not do it. I am very disappointed In Honda of Ft worth . I would never buy from them again They have caused us a big inconvience. Kathy Marchman More

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Ethan Jackson really helped me out and gave me clarity. I recommend talking to this guy. recommend talking to this guy. More

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At 3:15 PM on Dec 30, 2020 I pulled into the express lane for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made ey for service. I got out of my car, leaving the key inside for the service tech. NO ONE CAME OUT TO ASK WHAT KIND OF SERVICE I NEEDED. Though I made eye contact with several employees in their cubicles, NO ONE ACKNOWLEDGED me as a customer. This service center would do well to take notes from the TYLER TEXAS Honda Service Center! Maybe the STAFF didn't feel like working today because the New Year Holiday is coming up soon. BAD CUSTOMER SERVICE, HONDA of FT WORTH!!! More

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