Kevin Ashton | Page 3

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed was chaotic. From members of Toyota yelling at my grandmother over the phone when she was trying to figure out why the price of a part increases basically $1000 to being given the cold shoulder when I was finally able to pick up my car. To make amends of them keeping my car for 3+ weeks when it was only supposed to be one, I received a 3 month trail to Sirius XM….. I had to pay $1300 for a rental and had to keep extending it since they ordered the wrong part, and then it took a week (2 weeks) for it to come in, just for it to “get lost” and then I could finally pick up my car. I could’ve kept driving my car if I knew it would take that long for the part to come in but I was told it would be done by the next week. I have loved having my car but I will not be getting another Toyota thanks to the “customer service” I receive every time. More

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They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota 40 miles over the limit I will report this dealer to Toyota More

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they tell a price when you drop off the car and they charge different you about to pick up the car . charge different you about to pick up the car . More

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I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experie Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experience every single time. The lounges to wait in are comfortable, the communication about your auto’s service needs is complete and I find the pricing more than fair. My Camry is 7 years old and I feel confident that using the Toyota of Louisville service department will keep it going for many, many years to come. I appreciate everyone there and will be back for the next service in May! More

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Amazing service! ! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!! ! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!! More

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Friendly personnel. Great and timely service. Clean facility. Worth going the extra mile for this location. Great and timely service. Clean facility. Worth going the extra mile for this location. More

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They do a good job keeping my car maintenance up to date. Usually ver quick service Usually ver quick service More

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Always courteous, helpful, and professional. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible. More

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Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend. predicted. Always friendly and professional. Would recommend. More

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Very friendly dealership. Service performed in a timely manner on my 2023 highlander. I had side moldings added to the sides to protect vehicle. Wish I had waited an bought f Service performed in a timely manner on my 2023 highlander. I had side moldings added to the sides to protect vehicle. Wish I had waited an bought from them. More

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