Kevin Ashton
Kevin Ashton at Toyota of Louisville
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Kevin Ashton

ASM

Toyota of Louisville

6514 Dixie Hwy
Louisville, KY 40258

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4.5
53 Reviews

Dealership Experience

14 yrs

4.5

53 Reviews

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53 Reviews of Kevin Ashton

April 20, 2024

Dealership Rating
Employee Rating

They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota More

by castellanos72
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Cristian Cano , Don’t remember the name from service department

Apr 20, 2024

Toyota of Louisville responded

We understand your disappointment, but there seems to be confusion regarding the complimentary ToyotaCare maintenance program. That maintenance program is for 2 years or 25,000 miles from date of purchase. It appears your Corolla is now 26 months since purchase and has right over 26,000 miles. While Toyota does provide a small grace period beyond the initial 2 years / 25,000 mile coverage, your vehicle is beyond both grace periods in terms of time and miles. Unfortunately that is the policy which we have to follow. If you have further questions, please call our GM, Dennis Fante, at 502-935-1433 so that he can assist. Thank you.

Apr 20, 2024

castellanos72 responded

That is not true , the only reason I pass the 25 000 miles is because I change the oil every 5000 miles and not at 10 000 as you recommended , in 25 000 miles I pay myself twice my oil change because you refuse to do it . Your own people explain to me that not matter what I have 5 services include in my car cover by Toyota care . Yesterday was my number 5 visit. I will send this to Toyota and also the BBB , so people know how you honor your own service

April 10, 2024

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they tell a price when you drop off the car and they charge different you about to pick up the car . More

by alex
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Recommend Dealer
No

March 03, 2024

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I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experie More

by arcarraro
Recommend Dealer
Yes

February 10, 2024

Dealership Rating
Employee Rating

Amazing service! ! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!! More

by jmcecil123
Service Price Transparency
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Recommend Dealer
Yes

January 17, 2024

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Friendly personnel. Great and timely service. Clean facility. Worth going the extra mile for this location. More

by alff1557
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Recommend Dealer
Yes

January 06, 2024

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They do a good job keeping my car maintenance up to date. Usually ver quick service More

by lisa chandler
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lareau, John Carbone

December 29, 2023

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Always courteous, helpful, and professional. Kevin does a great job, knows the product, and tries to get you out the door as quickly as possible. More

by rtgsrider
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Recommend Dealer
Yes

November 25, 2023

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Very good w getting work completed in time they predicted. Always friendly and professional. Would recommend. More

by dnkwooldridge
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Recommend Dealer
Yes

Other Employees Tagged: Adam Poff

October 04, 2023

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Very friendly dealership. Service performed in a timely manner on my 2023 highlander. I had side moldings added to the sides to protect vehicle. Wish I had waited an bought f More

by vrv5406
Service Price Transparency
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Recommend Dealer
Yes

October 03, 2023

Dealership Rating
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Great fast honest Easy to deal with Won’t go anywhere else Love it here More

by Jcsoupeee1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lareau, John Carbone, Caleb Basham , Oscar Garcia

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