Kevin Ashton
Kevin Ashton at Toyota of Louisville
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Kevin Ashton

ASM

Toyota of Louisville

6514 Dixie Hwy
Louisville, KY 40258

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4.4
59 Reviews

Dealership Experience

14 yrs, 8 mos

4.4

59 Reviews

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59 Reviews of Kevin Ashton

November 20, 2024

Dealership Rating
Employee Rating

Excellent communication. I always understand the issues with my automobile. Very confident about any work done. More

by Alice W Henegar
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Adam Poff

November 11, 2024

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Always very professional, clean , polite and quick. These folks are very efficient and organized and nice More

by Peg
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Recommend Dealer
Yes

October 10, 2024

Dealership Rating
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Prompt service. Courteous and friendly staff. I have been using Toyota since 2012. They have always been fair. More

by kjoinr
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Recommend Dealer
Yes

August 24, 2024

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This was an exceptional shop. I was traveling and 1000 miles from home when suddenly I needed service! The dealership worked me in quickly and got me back on the road! I was very More

by Sraccor
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Recommend Dealer
Yes

August 15, 2024

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My appointment was for 9:00 and was already in service area at 8:50. Oil change and inspection done in about 45 min. More

by gsloc
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Recommend Dealer
Yes

Other Employees Tagged: Mike Lareau

August 08, 2024

Dealership Rating
Employee Rating

I haven’t had any luck with any Toyota dealership I have gone to. This one was by far the worst service I have ever received from any dealership. Setting an appointment was fine but everything that followed More

by Taja
Service Price Transparency
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Recommend Dealer
No

April 20, 2024

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They refuse to honor my Toyota care Maintenence for only 40 miles over the limit I will report this dealer to Toyota More

by castellanos72
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Recommend Dealer
No

Other Employees Tagged: Cristian Cano , Don’t remember the name from service department

Apr 20, 2024

Toyota of Louisville responded

We understand your disappointment, but there seems to be confusion regarding the complimentary ToyotaCare maintenance program. That maintenance program is for 2 years or 25,000 miles from date of purchase. It appears your Corolla is now 26 months since purchase and has right over 26,000 miles. While Toyota does provide a small grace period beyond the initial 2 years / 25,000 mile coverage, your vehicle is beyond both grace periods in terms of time and miles. Unfortunately that is the policy which we have to follow. If you have further questions, please call our GM, Dennis Fante, at 502-935-1433 so that he can assist. Thank you.

Apr 20, 2024

castellanos72 responded

That is not true , the only reason I pass the 25 000 miles is because I change the oil every 5000 miles and not at 10 000 as you recommended , in 25 000 miles I pay myself twice my oil change because you refuse to do it . Your own people explain to me that not matter what I have 5 services include in my car cover by Toyota care . Yesterday was my number 5 visit. I will send this to Toyota and also the BBB , so people know how you honor your own service

April 10, 2024

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they tell a price when you drop off the car and they charge different you about to pick up the car . More

by alex
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Recommend Dealer
No

March 03, 2024

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I’ve owned my Camry that I bought from Toyota of Louisville, and have used the service department for nearly every regular service it has needed. Without fail, this is the best car service experie More

by arcarraro
Recommend Dealer
Yes

February 10, 2024

Dealership Rating
Employee Rating

Amazing service! ! I actually live off Shelbyville rd area but continue to make the drive related to wonderful service!! More

by jmcecil123
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Recommend Dealer
Yes
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