Kevin Bancroft | Page 6

What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More

by brianknight1968 Verified Customer Verified Customer

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I had a great experience buying a 2023 Ford Maverick from Empire New Bedford. Because of the unique requirements for ordering a Maverick (orders were open only for a few days) most of the initial transaction Empire New Bedford. Because of the unique requirements for ordering a Maverick (orders were open only for a few days) most of the initial transaction was easily done by phone. Later, when it came time to complete the paperwork, the only real snags occurred between my insurance and the bank. Kevin Pereira the salesperson, Kevin Bancroft the Sales manager, and Roberto Perez in Finance were professional and friendly. Quite pleased with the service; the quick delivery of this vehicle was an unexpected bonus. The Maverick XLT AWD is a pleasure to drive. Thanks Empire, for a very pleasant experience! Rick L. More

by rick-lebel2 Verified Customer Verified Customer

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Came to buy out my lease. Was grateful that the dealer honored the price in the lease contract considering stories heard about other’s experiences in the current car market. F Was grateful that the dealer honored the price in the lease contract considering stories heard about other’s experiences in the current car market. Finance manager was also able to get me a relatively low interest rate compared to current market average. Was pleased with my experience with my salesman as well as the manager. More

by mtfordfan Verified Customer Verified Customer

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This dealership is amazing. They go above and beyond for their customers. John Silva #1 They go above and beyond for their customers. John Silva #1 More

by EMJOLI80 Verified Customer Verified Customer

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The customer service is terrible as well as the service department. I bought used 2022 truck, it came with a quarter tank of gas and was not professionally cleaned as promised. They installed a plow improp department. I bought used 2022 truck, it came with a quarter tank of gas and was not professionally cleaned as promised. They installed a plow improperly, and then the salesman was not available to deal with the problem. The salesman also left us waiting for him outside in the cold when we picked up vehicle. He didnt go over anything and if he had, the problem with the plow would have been found before we made it home. The general manager Kevin Bancroft then made it worse with his condescending attitude. It took another week to fix problem and when we came in for it, the Minuteman plow took another 45 minutes to put on because the technician didn't know what he was doing. After asking the manager what was taking so long, he said we needed to wait or go check yourself--instead of offering to check on it. When we did go around back, the young technician had a jack completely stuck in the plow! My husband was furious and nothing happened until he started a scene in the showroom. Once the truck was done, the manager ended with, "Hope we don't get much snow" which seems to be a slap in the face for someone who makes their money based on snow. Why would a manager not apologize for a bad salesman and service?! Wouldn't he want to retain our business? We bought 4 trucks from this guy in the last 10 years and he treated us like chumps. I texted manager with my disappointment and he wanted to focus on my husband swearing at him rather than the terrible service we received. Definitely not going back there and plan on spreading the word. More

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It is frustrating with the lack of up front on the cost when dealing with financing as they try to sell warranties and do not show the actual cost. Financing Al’s pretended as though they did not know tha when dealing with financing as they try to sell warranties and do not show the actual cost. Financing Al’s pretended as though they did not know that the $500 I paid ford upfront online was part of the vehicle cost and should be deducted from the final bill of sale. It felt like they were constantly trying to sneak an extra $100 or $200 out of the transaction. Rob the sales associate was fantastic and super helpful after the sale. More

by gkfaucher Verified Customer Verified Customer

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Rob McMahon and Kevin Bancroft were very helpful throughout the process and answered all my questions. throughout the process and answered all my questions. More

by Barry Verified Customer Verified Customer

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Kevin Bancroft was great! He help us make decisions base on the info he provided us!!! Very Thorough He help us make decisions base on the info he provided us!!! Very Thorough More

by damdesign Verified Customer Verified Customer

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Kevin Ferreira was awesome. He went above and beyond to help me find the perfect truck. Everyone there was extremely friendly and professional. He went above and beyond to help me find the perfect truck. Everyone there was extremely friendly and professional. More

by scottohare Verified Customer Verified Customer

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Kept me informed throughout the whole process. Custom ordered my vehicle and even though it took 5 months to arrive the sales person and managers made sure to keep me informed the whole time. Custom ordered my vehicle and even though it took 5 months to arrive the sales person and managers made sure to keep me informed the whole time. More

by Mvbhs4 Verified Customer Verified Customer

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