Kevin Bracey

I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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All of the sales and the shop personnel were wonderful to work with. We would recommend this dealership to all of our friends! work with. We would recommend this dealership to all of our friends! More

by BKSTANFORD Verified Customer Verified Customer

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The guest who attended to me by name Darrick was amazing. i was able to drive out with my car with no stress Same day i was able to drive out with my car with no stress Same day More

by eyongtebid Verified Customer Verified Customer

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Team did a great job helping us get the truck and out the door -excellent door -excellent More

by wcraig.short Verified Customer Verified Customer

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It was a pleasure working with them through the process, and I would highly recommend going back there again for another purchase and I would highly recommend going back there again for another purchase More

by DONKELLYPUB Verified Customer Verified Customer

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Traded my 17 F250 for a 22 bronco (used 50k miles). Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was tol Needed a trans in the first week. Manager was Terrible to deal with. I asked since my old truck was still there if i could have it back and was told no. Deal is done. Had to call corp. Ford and get them to call the dealer as it was sold being blue certified. I mentioned on the day of the test drive that it sounds little funny and was told that happens when its cold. Found out afterwards that it was a know problem. Earl told me after lots of phone calls that he would get it fixed. Still took a month for parts. Had to push hard to get a loaner. This is the third vehicle i have bought from Koons Annapolis. Probably won't be going back, not the vehicles fault. Just the interaction with the management. Service department was great even though it took a month for parts. I just don't understand selling something with a known issue still under warranty and was (Blue) certified inspected. More

by TED30 Verified Customer Verified Customer

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Kelly was great. Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! Sales manger back in office was not upfront and offer a reasonable trade in. Let’s be honest and set your price make it your best deal!!!!!! More

by REVSTC Verified Customer Verified Customer

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It was great to work with Brandon! He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. He is very knowledgeable and provided Excellent Customer Service! He made this purchase a smooth and positive experience. More

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It's hard to reach someone after you purchased a vehicle. Their phone system doesn't work well. Their phone system doesn't work well. More

by nemesyssoft Verified Customer Verified Customer

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We have been dealing with Koons Ford for many years and haven't been disappointed. Thanks for your wonderful service 🤗 haven't been disappointed. Thanks for your wonderful service 🤗 More

by THOMASDARLENE73 Verified Customer Verified Customer

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