Kevin Carrington | Page 2

Bought new 4Runner last Thanksgiving and it's had intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. We intermittant blower motor issues for the last ten months. Asked to have it changed last oil service but was denied as it was functioning that day. Went to Quincy Toyota dealer and they diagnosed it as being inoperable, but reinstalled unserviceable motor due to not having part in stock. (After 2 hour wait). Returned to Pekin Forts Toyota for next oil service and scheduled blower to be replaced. Called ahead to parts department to confirm replacement motor in stock. Upon arrival for service, I was informed blower may not be replaced due to no "qualified" mechanic on duty. Service department required 2 hours and 20 minutes for oil change, tire rotation and finally blower replacement. I've replaced 4 blower motors on my 2008 Tundra and it's a 10 minute job. They have never completed a simple oil change in less than 2 hours. Totally unacceptable. Once Toyota Care warranty is expired, I will not return for anything but warranty items. More

by bh212pilot Verified Customer Verified Customer

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Friendly and trusting staff, not your typical pushy car salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend thi salesman. Kevin and Ray were both very helpful and insightful in the purchasing process which made the experience very enjoyable. Would recommend this dealer to anyone looking for a new Toyota vehicle. More

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This is the quickest car purchase I have ever made. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. Kevin was so kind and explanatory to my ‘senior status . He answered all of my many questions, (and still is)! I absolutely love my 2023Toyota Rav4. More

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I was pleased with friendly service and the way things were explained to me. Fort's is a great place to buy your next car. were explained to me. Fort's is a great place to buy your next car. More

by 2GMONA Verified Customer Verified Customer

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I've been a customer of Fort's for over 10 years and they've always been great! they've always been great! More

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I came to purchase a new car, not wanting to purchase extended warranty when purchasing the car. Before it was finalized 2 of the finance employees talked to me into purchasing the warranty. A couple o extended warranty when purchasing the car. Before it was finalized 2 of the finance employees talked to me into purchasing the warranty. A couple of days later, I went to the dealership and signed the papers to cancel the warranty. A month later, I called CNA to find out if it had been cancelled. No, it had not been cancelled. A very discussed customer. More

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Dealing with Fort’s Toyota was very rewarding and easy. From first looking for a Sienna to being to,d when it was going to be built to when it arrived, they kept us informed. When we picked the new van up From first looking for a Sienna to being to,d when it was going to be built to when it arrived, they kept us informed. When we picked the new van up everything was ready for us. While we did the paperwork with Ray, Kevin had the license plates switched from our trade in to our new vehicle. Kevin went over the van and it’s operation with us and he is available by phone if we have any questions. This experience has been great and we love our new Sienna. Fort’s Toyota is definitely the dealer to choose for your new Toyota. More

by nannydd12 Verified Customer Verified Customer

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Great communication! Price was about right. Even sent pictures, what more could they do. D Price was about right. Even sent pictures, what more could they do. D More

by dageber Verified Customer Verified Customer

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Friendly and efficient employees. Excellent service department! Have been a Forts Toyota customer for many years! Excellent service department! Have been a Forts Toyota customer for many years! More

by mother1947 Verified Customer Verified Customer

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I have always had the very best service at Fort's Toyota. Their team is quite knowledgeable and customer oriented. Their team is quite knowledgeable and customer oriented. More

by lawrenceehenderson Verified Customer Verified Customer

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