Kevin Cravo

I have been a Royal Kia customer since 2012, and today’s experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and m experience reminded me why I will never go anywhere else. My family has a deep history here; I’ve sent my children to Royal for their vehicles, and my parents were loyal customers as well. Today, I traded in my Kia Soul for a 2024 Sportage EX, and the experience was simply world-class. I want to give a special thank you to Luis Fragozo and Leila Thompson for their initial help and for truly valuing my history with the Royal family. A very special shout-out goes to Jesus Camargo, who handled the final steps of my purchase. Jesus was simply outstanding—patient, professional, and so personable that I felt like I was making a new family friend. He made the entire process seamless and stress-free. It was also a pleasure to have the General Sales Manager, Beto Rodriguez, stop by to say hello. Having the leadership take the time to personally welcome a legacy customer really reinforces why this dealership is so special. I also want to recognize Arianna Sandoval in the service department. I came in earlier in the week for service, and she took such great care of me, ensuring my vehicle was in top shape for this transition. It’s rare to find a dealership where every department—from service to sales—operates with such high standards. Thank you also to Kevin Cravo for his leadership behind the scenes. From the fair trade-in value for my Soul to the final delivery, everything was handled with total transparency. If you want a dealership that treats you like a neighbor and respects your loyalty, go see the team at Royal Kia. I’m driving home today with a great new car and a very grateful heart! More

Report | Print

We felt that the two salesman ( Jesus and Jesus) were terrific. They were up front on all issues with the purchase. terrific. They were up front on all issues with the purchase. More

Report | Print

Process was very informative and not stressful at all. Aaron had amazing customer service and did all he could to make sure we were comfortable. Aaron had amazing customer service and did all he could to make sure we were comfortable. More

Report | Print

Everyone that worked with me was kind and helpful in getting the car I wanted with a price I liked. getting the car I wanted with a price I liked. More

Report | Print

I am new to Tucson and wasn't sure where to go to purchase a used car. Someone told me about Royal Kia so I went there first and was glad I did. I ended up buying a fantastic used car that fit me and purchase a used car. Someone told me about Royal Kia so I went there first and was glad I did. I ended up buying a fantastic used car that fit me and my budget. And one great benefit was the Forever Warranty I got with the car! Luis Torres was a great salesman who treated me with respect and answered the many questions I had. Kevin Cravo, General Sales Manager and Keith Pratt, Sales Manager, were both very helpful. I would encourage anyone to check out Royal Kia! More

Report | Print

Great customer service at Royal Kia Happy with my purchase and they gave us great deals on our purchase purchase and they gave us great deals on our purchase More

Report | Print

Garrett Andreatta made the purchase process a breeze! He was smart, kind and knowledgable and went the extra mile to make sure we had the right car and financing! The whole process was so streamlined and He was smart, kind and knowledgable and went the extra mile to make sure we had the right car and financing! The whole process was so streamlined and quick! Thanks Garrett, Beto, Iman, Kevin, and Lea! More

Report | Print

Keith was so professional, knowledgeable and he was truly friendly, his communication with us was outstanding, he walk us through the financial part and all the paper work. He delivered the final prod truly friendly, his communication with us was outstanding, he walk us through the financial part and all the paper work. He delivered the final product; our brand new Kia sportage, he was so kind to show us all the fixtures of our new vehicle, his attention of detail is amazing, my wife got 12 roses from Kit and that was a wonderful detail. We are so happy with the way Keith treated us, he made us feel like a special customers. Royal Kia gained two new happy customers, thanks Keith for your help. More

Report | Print

I was mailed multiple letters offering me a pre-approved auto loan with low or no money down. I called and I gave them all of mine and my husband's financial information. I told them we could afford $500 auto loan with low or no money down. I called and I gave them all of mine and my husband's financial information. I told them we could afford $500 down, and $250 per month. I was still pre approved and sent to the dealership appointment. I looked at their online inventory and selected what was within our price range. Their payment calculator For that specific vehicle, showed that it was less than $200 a month. I arrived at the dealership and filled out all the required paperwork, test drove that same vehicle, and subsequentlywas told that I was approved. Then I was told the only option available to me was $1,500 down and almost $400 a month. For a 2012 Kia with over 175,000 miles. This is a bait and switch dealership that takes advantage of disabled veterans. More

Report | Print

This was my first car buying experience and it was so much faster and easier than I expected. Everyone was very friendly and they all made me feel very welcomed. Jesus did a great job answering all of my much faster and easier than I expected. Everyone was very friendly and they all made me feel very welcomed. Jesus did a great job answering all of my questions about the car I wanted. I would never think of buying a car elsewhere! More

Report | Print