"Excellent Service, Very Friendly.I dropped my car there,..."
Excellent Service, Very Friendly.
I dropped my car there, Got a fast repair with a very nice car wash. everything done perfectly and in a professional way.
"It was all good! Technician was very good and info about..."
It was all good! Technician was very good and info about my car was excellent. Very convenient to get my car repaired and was delivered clean.
"I have consistently worked with Prem for well over a year..."
- Dr. Haque
I have consistently worked with Prem for well over a year and he has always been very professional and courteous. I consistently feel like he has my best interest and convenience in mind. After I leave the dealership, he has always been responsive to my texts in a timely manner. If one goal of customer service is to make the client feel valued, he has definitely achieved that goal with me. My car is always delivered on time and in great condition, with all of my concerns addressed and delineated in the after-service report.
I have met Kevin briefly. He was very friendly and helpful when I arrived first thing in the morning for my service appointment.
"Service experience was excellent.Communication was..."
Service experience was excellent.
Communication was great
System documentation emailed to me was impressive.
Communication concerning issues with my car was in point as well.
We will see about the car repairs.
"Excelent service the best top notch super awesome..."
Excelent service the best top notch super awesome couldn’t be better thank you job well done good service quality job the best spectacular cool
"It was refreshing to not have to fight to get service..."
It was refreshing to not have to fight to get service done. In today's world, customer service, quite frankly, sucks. Sorry to be so blunt. But you guys definitely changed that vision around.
Thank you for your help and be assured that even though Motor Works is 5 minutes from my home in Deer Park; I enjoy not only my new car as I drive to Northbrook but I know that I will be taken care of in a professional manner.
"Scheduled service plus brakes and some warranty work"
Extremely pleased with the work performed and the service personnel. Even the valet guys were attentive - washed the car since it was snowing that morning. Glad to see that they were following the Covid-19 guidlines
"As usual great effort and patience to bring the issue to..."
As usual great effort and patience to bring the issue to a conclusion. Thanks to Eddie following up with Sirius and MBrace. Although currently no solution, we hope there will be one soon.
Highly recommend this dealership for service. Good communication, loaner car, car returned correctly repaired and spotless. Very satisfied. I would use them again for any service needed.
I came in for a simple replacement of a burned out low beam headlight. I told the service team I would wait. 2 plus hours later after asking multiple times when it will be done, the car was ready. What took so long was the review the service department did on my car (I did not request) and then they came back with a list of repairs needed on the car. I do not need to sit and wait for a complete review of my car so they can try to convince me to come back in for more extensive and expensive repairs. Just do the work I ask and before they perform a service review, get my permission along with an additional time estimate to complete the report. This has happened one other time I brought my car into this dealer for service.
No respect for my time while I am waiting 2 plus hours for a simple light bulb replacement. By the way, when I made the appointment, they told me it would take less than an hour to do the work.