It should not take 3 days to have the oil change, 10,000
mile service and a recall completed. The car sat at the dealership for over 24 hours before it was even looked at..
mile service and a recall completed. The car sat at the dealership for over 24 hours before it was even looked at..
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by jfox9879
Verified Customer
Verified Customer
Mar 31, 2026 -
Audi Gilbert responded
Thank you for taking the time to provide a review. We sincerely apologize for the delay and for not getting your vehicle into service sooner. We understand how frustrating it is to be without your car, especially for routine maintenance and a recall.
Our records indicate additional items were added to the work order but were addressed and ultimately resolved with the recall. Please let us know if you're experiencing any other issues with the vehicle. We hope it is operating as it should.
Finally, we appreciate you bringing the delay to our attention. We’ll work with our teams to improve our scheduling and turnaround times. Please feel free to contact our General Manager at (480) 899-8000 with any additional thoughts, questions, or concerns. Thanks again for your business!
Excellent service Outstanding service from Audi Gilbert,
Kevin was professional, attentive, efficient, and friendly, creating a smooth, truly five star experience overall.
Kevin was professional, attentive, efficient, and friendly, creating a smooth, truly five star experience overall.
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by joycehuangrealtor
Verified Customer
Verified Customer
Other Employees Tagged:
Kevin Dittler
Mar 30, 2026 -
Audi Gilbert responded
Thank you for the excellent review! We’re thrilled to hear you had such a smooth, five-star experience with us at Audi Gilbert. Kevin will be especially happy to know his professionalism, attentiveness, and friendly approach made a great impression. We truly appreciate your support and look forward to serving you again in the future!
It’s always a great experience at Gilbert Audi.
. we are treated with respect by a professional staff?
. we are treated with respect by a professional staff?
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by rks32
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Audi Gilbert responded
Thank you for your kind words! We’re so glad to hear that each visit to Audi Gilbert is a great experience for you. Treating our guests with respect and providing a professional, welcoming environment is always our top priority. We truly appreciate your continued trust and look forward to seeing you again!
My advisor was very professionnal and the work on my car
was on time. Very kind staff !
was on time. Very kind staff !
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by mario.delisle12
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2026 -
Audi Gilbert responded
Thank you for your thoughtful review! We’re glad to hear Kevin provided professional service and that your vehicle was completed on time. It’s also great to know our team’s kindness made a positive impression. We truly appreciate your support and look forward to assisting you again in the future!
I had great experience, good conversation and my car was
taken care of and cleaned ready for pick up. The complimentary uber also very convenient.
taken care of and cleaned ready for pick up. The complimentary uber also very convenient.
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by BREANNA.BUSH
Verified Customer
Verified Customer
Service Price Transparency
Mar 25, 2026 -
Audi Gilbert responded
Thank you so much for your kind review! We’re glad to hear you had a great experience! It’s wonderful to know your car was well taken care of and clean when ready to pick up. We're also glad to hear that the Uber service made things more convenient for you. We truly appreciate your feedback and look forward to taking care of you again in the future!
Kevin did a great job and was very helpful, supportive
and knowledgeable throughout the process.
and knowledgeable throughout the process.
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by Matthew.t.yancy
Verified Customer
Verified Customer
Mar 25, 2026 -
Audi Gilbert responded
Thank you for your kind words! We’re so glad to hear Kevin provided such helpful, supportive, and knowledgeable service throughout the process. We truly appreciate your feedback! Thanks again for your continued business!
Diag was done accurately and completely.
Very grateful for the technician that performed the labor and for Kevin to be able to put it together to an agreeable price. Thanks so much! GIVE THE
Very grateful for the technician that performed the labor and for Kevin to be able to put it together to an agreeable price. Thanks so much! GIVE THE MAN A BONUS FOR HIS CSI!!!!!!!!!!!!!!
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by JS1830
Verified Customer
Verified Customer
Mar 21, 2026 -
Audi Gilbert responded
Thank you so much for your kind words! We’re thrilled to hear that the diagnosis was accurate and thorough, and that you had a great experience with our team. We’ll be sure to pass along your appreciation to the technician for their hard work, as well as to Kevin for making everything come together at a price that worked for you.
And don’t worry—we definitely hear you on that bonus! Your support and enthusiasm mean a lot to us. Thanks again for taking the time to share your experience!
Audi Gilbert was efficient and completed my service as
thru said thru would without any fuss or confusion for me as the customer.
thru said thru would without any fuss or confusion for me as the customer.
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by JSSPELMAN
Verified Customer
Verified Customer
Service Price Transparency
Mar 20, 2026 -
Audi Gilbert responded
Thank you for your kind review! We’re glad to hear that your experience with Kevin was efficient and hassle-free. Providing smooth, straightforward service is always our goal, and it’s great to know we delivered on that for you. We truly appreciate your feedback and look forward to assisting you again in the future!
The dealer had to keep my car for several weeks and when
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sa
I got it back, there was damage to the windshield protection film on the windshield. Initially, I reviewed the damage with the service manager and sales manager and they were supposed to get back to me on a resolution. No one ever contacted me again, even after two attempts on my part to contact the service manager. So now, I have a hold in my windshield protection film that some how occurred with the dealer was in possession of the car with no communications on a solution!
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by alvinchow94
Verified Customer
Verified Customer
Service Price Transparency
Kevin was very accommodating, and had excellent customer
service. Went above and beyond for my husband who thought he was simply bringing in my car and oil change.
service. Went above and beyond for my husband who thought he was simply bringing in my car and oil change.
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by Chardae.baker87
Verified Customer
Verified Customer
Service Price Transparency
Mar 16, 2026 -
Audi Gilbert responded
Thank you for your kind words! We’re so glad to hear that Kevin provided excellent customer service and made the experience such a positive one. He truly takes pride in going the extra mile for our customers, and it’s great to know he was able to help your husband when he brought your car in for what he thought was just a simple oil change. We appreciate you taking the time to share your experience and look forward to helping you again in the future!
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