Kevin Gemelli | Page 23

Foley Service Dept - Great Option I brought my car in for an oil change and exterior wash. Kevin's team went beyond what was expected and provided excellent service for my Audi S4. I brought my car in for an oil change and exterior wash. Kevin's team went beyond what was expected and provided excellent service for my Audi S4. More

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Awesome I had no issues with purchase of my awesomesauce '13 Audi S5 Convertible. They provided me with great timely service and support. Thanks Greg and Kev I had no issues with purchase of my awesomesauce '13 Audi S5 Convertible. They provided me with great timely service and support. Thanks Greg and Kevin More

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Foley sold me a damaged vehicle - Updated 4/30/16 Foley Motorsports sold me a clearly wrecked & repaired car with broken parts and features, described online by them as a “Very WELL Maintained….Excell Foley Motorsports sold me a clearly wrecked & repaired car with broken parts and features, described online by them as a “Very WELL Maintained….Excellent Condition both Inside and Out…Meticulously Detailed & Serviced by Our ASE Certified Technicians!!” vehicle over the internet. I even paid more than I planned just because of the description of the car. Ive purchased several cars online and never had an issue. The sales rep assured me twice that there was no damage or issues with the car and that the head mechanic had it up on the lift for inspection. I purchased it online so there was no way for me to inspect it ahead of time, just answers from the dealer on questions I asked, and their cars dot com ad and pictures. Upon receiving the car, I immediately contacted the dealer about the body issues that were not disclosed in the ad. They offered to fix half of one of the many issues. I then took it to my local Audi dealer who put it on the lift and immediately found evidence of an accident all over the undercarriage with ripped off skid plates and dents all over, damage to the insides of 3 of the 4 wheels, a suspension out of alignment and a bent rear suspension piece, which clunked hard over every bump. My local dealer then had me stop at a body shop who pointed out the obvious signs of body work on the hood and front corner. In subsequent trips to garages, every single one has put it on the lift and immediately asked what all the damage was from. I do not believe this could have been missed in a thorough inspection by their top mechanic. The inside of the car had a broken sunroof mechanism, non functioning ventilated seat feature, burned out interior lights in 2 places, and stained hand and foot prints all over the headliner (Most likely from the previous owners kids). I was also misled about the remaining factory warranty. I was told it still had 23 months, when in fact it only had 9. I did not find this out until my local dealer showed me the in-service date. I contacted Foley through email and CC’d the owner so he was aware of the issues, and did it in a very positive manner assuming he would want to make it right. After weeks of trying to get an answer, they offered to pay for part of the safety related repairs that the factory warranty did not cover. Not any more of the body damage or any of the aesthetic or feature issues, just a part of the minimal safety needed repairs. They would not even address the issue that the car has greatly diminished value now that we know there is an accident on its record and a lot less warranty remaining. So I am stuck having overpaid for a car described as “Excellent, meticulously serviced, etc….”, that is worth far less than I paid, and is in nowhere near the condition it was described in its ad and by the salesman. The dealer has refused to stand behind their sale or to return or replace the car, just their partial repair offer. I am now pursuing resolution through the Mass Attorney General Consumer Protection and Affairs group and a local law firm. It’s unfortunate that they either missed all of this damage and won’t stand behind it, or knew about the damage and purposely withheld it from me in the buying process. Not sure which it is, but either way it is no way to treat a customer. Hopefully the story is not over and I will post an update if anything changes, but after a month and a half of trying, this is all they have done. Update 4/30/16 After almost a year, unfortunately, the dealership continues to avoid standing behind its sale. In the first few months since I purchased the vehicle over the internet, I have had to buy 4 new tires (within 2 months of receiving the vehicle because the alignment was bad) and the car has received several repairs due to a previous impact before the sale that was known by the Audi dealer that Foley took the car to for presale repairs and noted in their Audi paperwork, so the condition of the vehicle was very well known by all parties. Repairs have included a new transmission, the 4 tires mentioned above, new suspension pieces, new body bracing, new skid plates, several new electronics inside the vehicle and several other safety related pieces. The owner of the dealership has avoided contact with me and my attorney for 7 months now and just finally responded in February that he would actually stand behind the sale. Since February, he has avoided responding to most attempts to contact him and has made it clear that he has no intention of standing behind the sale, which is very unfortunate. Massachusetts Consumer Assistance and Office of Consumer Affairs are now going to be involved, as they already had the paperwork from the dealerships and know what happened, but we were waiting to see if the dealer actually would make it right. Unfortunately, I believe one year is more than enough time and there is no genuine concern on their part. Internet buyers beware. More

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Extremely positive experience Very professional from ownership right through to sales and service. A great experience around what can be a difficult task. Treated very well and t Very professional from ownership right through to sales and service. A great experience around what can be a difficult task. Treated very well and the process was a very positive experince. More

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Overall a great experience, no pressure sales team. This was a much better car buying experience than I have had in the past. Our sales guy, Haig was great to deal with. He clearly understood what we This was a much better car buying experience than I have had in the past. Our sales guy, Haig was great to deal with. He clearly understood what we were most interested in and focused in on meeting our goals. I think the hand-off to the service team could have been a bit smoother but overall a great experience and I would buy here again without hesitation. More

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Yippee Great service and sales departments! They found me a beautiful BMW X3 even better than I imagined and in a matter of days! Always helpful and attenti Great service and sales departments! They found me a beautiful BMW X3 even better than I imagined and in a matter of days! Always helpful and attentive. More

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Friendly Professional Service I had a very good experience working with all those involved in this purchase, including service. I would recommend them to anyone looking for a great I had a very good experience working with all those involved in this purchase, including service. I would recommend them to anyone looking for a great car and an enjoyable experience. More

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I recommend Foley! I came to test drive a car on their lot, and in 2 hours I had bought it! Nice people, and great service. Zee was a great person to deal with. Didn' I came to test drive a car on their lot, and in 2 hours I had bought it! Nice people, and great service. Zee was a great person to deal with. Didn't get a great deal on my trade, but I'd still go with them again. Their service department is really great as well. Very nice, professional, and will give you a loaner. More

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Sales is good, service is excellent I bought a late model mercedes 350 from Foley a couple of years back. Good experience. Kevin, in charge of service, became a good friend as I went I bought a late model mercedes 350 from Foley a couple of years back. Good experience. Kevin, in charge of service, became a good friend as I went back for service many times. He was always willing to work with me and go the extra mile to make sure I was happy. He has a great team. More

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Wonderful Zee was extremely pleasant to work with. I traded a car in and bought a new one and the transition went smoothly. They prepared the car for me and I w Zee was extremely pleasant to work with. I traded a car in and bought a new one and the transition went smoothly. They prepared the car for me and I was ready for pick up when they promised. I pointed out a few things that I wanted fixed on the car I was buying in the deal and it was no problem. Not only was Zee a pleasure but the staff in the service department were very helpful and friendly as well. Highly recommended. More

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